Eagle Moving Group Inc

Reviews

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1. D

   Dominick S.

   Source: MoveAdvisor · Washington, DC to Denver, CO

   19 Oct 20231-bedroomPaid $4,700

   Do not give your money to Eagle Moving Group

   Eagle engaged in deceptive business practices and may charge you significantly more than the quoted price. I am now being charged $4,700 for a move that was quoted at $2,650. As a moving broker, Eagle provides you a “binding” estimate and then sells/transfers the contract to another company that will actually do the move. I paid a $1,000 deposit for a move that was quoted at $2650. On the date of the move, the mover arrived and stated that the items on the inventory list in the “binding” estimate would actually require more space in the truck and packing materials than estimated and that I would have to pay $4,000. Eagle told me I had to pay the $4,000 or forfeit my deposit. Eagle also agreed to provide up to 30 days of free storage. The mover refused to honor that and Eagle refused to help. I complained to Eagle multiple times but they refused to return calls or emails. Eagle provided me a junk, low-ball estimate and unlawfully refused to honor it. They contract with sketchy movers and have no accountability. I recommend you find another company that is not a broker and will come to your home and provide you a true estimate before you put any money down.

2. L

   Laurie P.

   Source: MoveAdvisor · Spokane, WA to Dallas, TX

   12 Oct 20232-bedroomPaid $2,700

   Not a moving company—subcontractors!!!

   Eagle Movers are not a moving company!! They are subcontractors who hire unethical and criminal middlemen to do their job!!! I was way under quoted by the manager in order to get a sale! Then, they hired Legends Movers who tried to charge me $900 more so I ended up leaving 1/4 of my things behind!! Then they forced me to pay a tip or $350!!! Bribery or a hostage situation however you look at it. The movers were likely illegals functioning like they would in a 3rd world country. Then, I was told my belongings were getting transferred and shipped out that night!!! 40 days later with many many lies and back and forth...my things came with more payment...above quoted rate and they didn’t unwrap or assemble what the other men did!!! I ended up having several missing boxes and bent bicycles. They opened and picked out what they wanted during those 40 days and kept several boxes!!!! Then, I was told to fill out a claim form!! Their claim company is FAKE!! Yes, someone answers but it is set up to appear somewhat legit BUT it is not legit!! They did not respond to the BBB complaint and correspondence either!!! They are reported to the police as well....I was told many of these moving companies are backed by Eastern European mafia. Watch out!! Hire your own local men to help load and unload!!! Do not hire through a company that WILL LIE and STEAL from you!!!

3. A

   Alfredo B.

   Source: MoveAdvisor · Whitewater, WI to Milwaukee, WI

   4 Oct 20233-bedroomPaid $2,900

   Worst move ever!

   The worst move ever! I have moved 7 times so far, this has been by far, very far, the worst experience ever! They didn't just underquote me to get the sale, but they also sent a smaller truck than was needed, they said they'd send 4 people, they only sent 3, the movers themselves didn't get my entire list moved, now I have to go for all the furniture they left at my house. Steer clear, these guys are resellers, they subcontract their movers and charge you a ton of money on top. The movers also demanded a tip of $150 each. Do yourself a favor, don't hire these guys! I also called Eagle Moving Group LLC and they denied leaving all the furniture they did and didn't even refund me for any of their wrongdoings. Totally unethical company!

4. C

   Colette C.

   Source: MoveAdvisor · Albuquerque, NM to Deerfield Beach, FL

   30 Sep 20232-bedroomPaid $4,500

   Worst broker ever

   They broker out and you don’t know who you will get but you’re stuck with them, and they charge you more than what Eagle estimated. They promised my stuff on September 16, 2023, so pick up had to be September 6th. Movers came 2 hours late with 1 guys and his girlfriend who did not speak English. Me and my boyfriend had to help them move my stuff into a uhaul storage unit. Which it is now September 30th and I still do not have my stuff. Called Eagle and Blue Lion (movers) and they give me the run around. Ready to get a lawyer at this point. Especially with them increasing moving price from 3500 to 4500 and that is with me and my boyfriend helping them move my stuff for them. New Mexico to Florida. I have lowjack on my vehicle- yes they have my transportation as well- and it is now in transit headed for California ( wrong way) yet they tell me they did not hear from dispatch yet to move my belongings. PLEASE LEARN FROM MY MISTAKE. DO NOT TRUST THIS COMPANY

5. J

   Jennifer H.

   Source: MoveAdvisor · Warrenton, VA to Box Elder, SD

   18 Sep 20232-bedroomPaid $10,841

   BEWARE, Bait and switch scam with this company!!

   If you see 5 stars for this company beware as they are not real! They are brokers and NOT an actual moving company. The only actual moving they do is moving money from your account. Eagle has a nice habit of not informing customers they are brokers and they subcontract out to shady movers. This company pulls the "bait-and-switch scam". (I have them reported to every agency I could and they are currently being investigated). They will ask for a deposit and when you pay they drop you to the mercy of whatever shady moving company "bids" for your contract WITHOUT you being notified. Then you get stuck with the moving companies' prices as they jack up the price once they have your furniture and you have no choice if you want your stuff back. Eagle will do NOTHING to help you and tell you your "contract" is no longer with them but with the moving company so you're basically screwed. Please save yourself the hassle of being extorted for money and your belongings held hostage. If they ask you for a deposit hang up and report them to the FMCSA for deceptive business practices. Do not give them money. Eagle quoted me at 3531.01 which I gave them 1585.00. When the moving company had my furniture they currently want almost 11,000.00! I am currently fighting this. Please do not go through what I am dealing with now. I do not want people to be scammed like I was. Hire legitimate reputable movers. I wasn't given a choice and the movers are currently holding my furniture hostage thanks to Eagle. What Eagle quotes you is NOT TRUE. If you get a call from this company please hang up!!

6. J

   Jeffrey G.

   Source: MoveAdvisor · Fort Collins, CO to Pahrump, NV

   24 Jul 20232-bedroomPaid $6,500

   Illegal verbal misrepresentation of written contract

   Nicholas verbally misrepresented a written contract multiple times. Customer service manager was extremely insulting and persisted to insist that it is legal to misrepresent a written contract. I was told that they will take good care of me because I am a disabled veteran, when speaking with the customer service representative/manager he interrupted yelled and insulted me when I returned the favor he said that I need to seek psychological help as a disabled veteran. These people obviously do not have the skills to sell so they will lie to you. They told me the services that I was paying for would be around $2,000 when the movers got to my house it cost me over $6,000 resulting in me being homeless for about a week. People like this hide behind phones, internet, and deception hoping that they will never get caught. Customer service manager tried to bait me and threatening him. What they are doing is illegal, they know it, and they rely on strategies that are usually reserved for narcissist, sociopaths, and psychopaths. As a former salesman I can tell you they do not know what they were doing so they have to rely on unsavory tactics.

7. S

   Stephanie D.

   Source: MoveAdvisor · Denver, CO to Portland, OR

   10 Feb 2023StudioPaid $4,200

   Do NOT go with this company! Terrible experience!

   Do NOT book with this company! I am a person that rarely complains. I understand that moving is never going to be easy no matter what, and that mistakes might be made. As long as there is transparency and up-to-date communication with clients, I am fine with going with the flow. However, I needed to warn ANYONE that looks at reviews to stay away from this business. Whatever you do, do NOT have Andres from the sales department at Eagle Moving company talk to you. This con artist made me believe that he had my best interests, and that their company was the only logical choice to go to compared to any others. Before I signed my contract with Eagle, I specifically asked over the phone when I my stuff should be delivered once it’s picked up. Andres told me 7-8 days. Not business days. He said within 1 week! I was never told the actual timeline until the movers came to pick up my stuff. They then informed me that my estimated delivery time would be up to 14 business days from my move in date. So, when my stuff was actually set to deliver, it had almost been a month by that point. As for my actual delivery experience, it was truly horrendous. I have witnesses to prove everything. Eagle went through a 3rd party moving company called Logistics Pro that I had no way to verify and view if they were actually credible or not, before signing my contract. Let’s just say their communication was abysmal at best. They never gave me updated information, correct information about delivery, and what to expect. I unfortunately had to be the one to be on top of when they were actually driving out to me, consistently asking them for the information I needed to obtain a parking permit for them, which they never gave me. When the driver arrived (just by himself) he proceeded to yell at me for a solid 30 minutes STRAIGHT! Yes, you read that first part correct. He was the SOLE mover for that job. He told his other movers that they didn’t need to help him so that he could pocket the money for himself. No moving job should EVER have just 1 mover for that amount of money we pay for this service. His reasoning for yelling at me for so long was because he decided he couldn’t park where it was county and law designated that he could park. When in actuality he ultimately projected his own personal error of not bringing other movers, onto me. It took him 2 1/2 hours to FINALLY start the process of moving my stuff in because he complained for so long. Then it took him an additional 3 hours to move my stuff (only a studio worth of things) into my apartment (with an elevator). He complained like a child the ENTIRE time, and was mad that he had to put my stuff together. Even though that was part of the contactual agreement with Eagle Moving and Logistics Pro. To say that day was the day from HELL in regards to moving, is an understatement. My sister and friend were there, and we ended up having to help HIM move my stuff as well. I don’t say this lightly, and there are witnesses on this street who saw me so upset and literally crying from his yelling and abuse. This man was verbally abusive, a bully, and so completely unprofessional that he should NEVER be working with any client again. I also found out that he did not deliver all of my things as well. And have yet to be reimbursed for even that. Did he take advantage of me, yes. Should he be reported, absolutely. I have tried many times over the last several weeks to reach out to Eagle Moving company and Logistics Pro to report my experience, to no avail. They either do not respond to my claims, say that they will send a follow up email and do not, or say that there is nothing they can do. I tried to get some sort of acknowledgment or resolve since I did not want to write such a scathing review. But, alas their silence and refusal has spoken very loud. To the future possible client- take my experience and run as far away from this company as you can! Do not book with Eagle Moving, do not have Andres contact you, and do not go through Logistics Pro! If you do, be prepared to be lied to, gaslit, and breakdown form the overall experience.

8. S

   Scott A.

   Source: MoveAdvisor · Corinth, TX to Los Ojos, NM

   25 Jan 20233-bedroomPaid $9,900

   FAILED BROKERAGE ARRANGEMENT

   GO ELSEWHERE. Scott R who was our brokerage agent stated "This is a total turn -key operation from packing to loading...you will be sitting back drinking coffee. The truck will be 32ft, there will be 1 supervisor with 5+ years experience and 3 mover/packers with 2+ years experience. Upon day of moving 1 driver in a 26ft rental showed. He had no packing materials for dishes etc. He had NO HELP show up. He contacted his office and they listed the job on craigslist for $25.00/hr. I contacted EAGLE customer service who stated employees were coming. Thats right...any warm body from craigslist (1 needed $100 for gas money to get to our house) was expectable. No care for our property, its safety, nor its risk of theft right from our home! I sent driver away and EAGLE customer service attempted a ridiculous refund NOW or get nothing! I am taking legal action with a firm interesting in a class action suit. Watch craigslist, dallas, community, groups, under subject EAGLE.

9. C

   Carlos J.

   Source: MoveAdvisor · Jacksonville, FL

   26 Oct 20224+ bedroomPaid $16,465

   Worst moving experience ever

   Never ever use this company, they are not a moving company regardless of what their pretty site shows. They are what I found a bit to late “ Moving Brokers” they act like you are dealing with them but in reality they send out crappy moving companies that you would not hire yourself if you would have had a choice. this bunch are a bunch of liars.Don’t believe anything they tell you. They sent 2 men to move a 4K’ house old rotten trucks and inexperienced men that damaged furniture because they showed up with almost no pads worst experience ever if I could give them a 0 I would

10. R

    Run C.

    Source: MoveAdvisor · Cleveland, OH

    13 Oct 20221-bedroomPaid $2,500

    Do Not Use

    DO NOT USE THESE BROKERS.... Late on arrival. Charged "extra" fees for items not valid. 3 weeks thus far (Cleveland, Oh to St.Petersburg, Florida) and still no delivery. Eagle Moving response..."too bad"