11 May 2024 · MoveAdvisor
1.0 out of 51.0
This company is a complete SCAM! Best example of BAIT AND SWITCH I've ever seen! We called several movers to get quotes before our cross country move. I hand it to them, because they have a good name (and I believe there really is another moving company with the name Eagle), so when their quote came in very competitive, we went for it. We worked out the move date, and finished packing. As the date came closer, my husband worked with another agent for them to do a final count. The box count and things we missed the first time did increase, and the price did go up - this was not unexpected, and we went forward with our plans. This time, however, my husband was METICULOUS in his box counts and items (furniture, lawn mower, patio furniture) etc. The day before our move, another company, CROSS COUNTRY LONG DISTANCE MOVERS (reviewed separately) called to say they would be picking up our stuff, but that they were having scheduling problems and could we push it back two days. Wait... who are you??? That's the first time I realized Eagle Moving Group doesn't do any moving - they are strictly brokers. We could not put off our move - we were driving across country with our dog and had hotels carefully planned along the way to accomodate her. They said they would check with dispatch. The next day, they show up in a 24 foot box truck that was already half full. We had 2 bedrooms, LR, DR, patio furniture, W/D and over 100 boxes. Obviously, it wasn't going to fit. After they loaded as much as they could, they told us they would come back the next morning for the rest, and then hit us with our total was going to be $1700 more than the original quote! The lead guy kept saying "YOU HAVE ALOT OF STUFF MY FRIEND!". It was late Saturday, we couldnt get anyone at Eagle, and the lead guy just said "you can pay that, or we can remove some stuff from the truck, but you're over the quote on cubic feet". So, we're held hostage. We can't leave stuff. We agree to pay on Sunday when they picked up the rest, and again we had no way to call Eagle.
Fast forward 12 days later, we are waiting for our stuff to arrive. We have called Eagle and Cross Country Movers at least 12 times to discuss the price and the arrival date of our belongings. While we did speak to someone each time we called, we always got the same answers: "We will review the quote and get back to you in 2-4 days", and "We will check with the dispatcher to see where your stuff is". We NEVER received a call back from either group. While they did say, you will receive a phone call 24 hours before your delivery, a THIRD company called yesterday, and said they would be there in the next few minutes. What a joke! We scrambled to get to the bank to get them their cash, and our stuff arrived. The bill of lading didn't match what they had, and to be honest, it was hectic, and we may be missing a box or two. I don't really know.
BBB shows the consumer rating at 3.6. If you really dig into those reviews, they are ALL either 5 star (no way) or 1 star. Reading the 5 stars, they ALL have the same style of writing, and I don't believe they were written by real customers.
This company is truly one of the worst I've ever done business with! PLEASE STAY AWAY OR BE WARNED!
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