Eagle Van Lines

Reviews

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1. S

   Sheena

   Source: MoveAdvisor

   23 Jun 2013Paid $900

   Lack of Delivery.

   My items were picked up from NYC on May 22, 2013 to be delivered by June 19th in Chicago.  I was uneasy about the contract stating "up to 14 days" after date provided to them because I am starting work at a hospital as a resident, and will be unable to receive my boxes during regular business hours once work starts.  I was assured that I would receive my items on time, and that the date range was only a formality.   Not only has Eagle Van Lines failed to provide me with an ETA on my boxes, but they refuse to pick up or answer phone calls in order to effectively communicate the reasons behind the delay.  As far as I know, over a month later, my items are still in a warehouse in NYC.   When my phone calls have been picked up, I have been assured by many individuals that my boxes would be loaded onto the truck the following day.  Seeing as how no one has ever called me to schedule a delivery time, I am starting to get more and more convinced that I will not be seeing my items until July. I wouldn't recommend these movers at all.  They might be priced a little bit better than most other companies, but their lack of professionalism and disregard for their clientele make them extremely stressful to work with.  .

2. M

   Militarywife

   Source: MoveAdvisor

   15 Jun 2013Paid $1,000

   Not Recommended.

   We are a military family and were scheduled for a survey two business days before our move date.  The surveyor, "John", called us one hour before our appointment to inform us he had a flat tire and would be a late.  He called two and a half hours later to tell us he was on his way and would be at our house in 15 minutes.  Ten minutes later, the dispatcher from Eagle Van Lines called to tell us they would have to reschedule our survey and our move day and would call us back.  Two hours later, we get an email from JPPSO stating they changed our movers to another moving company and our move dates would change.  I talked to the Eagle Van Lines dispatcher,"Tracy", after we got the email and she told me the surveyor never called to inform them he had a flat and was running behind on his appointments.  They made the decision to cancel our appointment, despite the fact he was minutes from our house, so the surveyor could resume his appointment schedule on time.  She was unable to send another surveyor to our home the same day because of "problems with several crews and multiple cancellations".  She did handle herself professionally and apologized, however, I would not recommend this moving company for their lack of internal communication and inability to adapt their personnel to provide appointment coverage.  This was very disruptive especially since we sold our house and were on a tight move schedule.  Highly disappointed in this company and not worthy of a government contract supported by taxpayer dollars in my opinion.