8 Apr 2019 · MoveAdvisor
1.0 out of 51.0
It has been almost a full year and I still can't believe these people are still in business. I'm also still wondering where my chair is. We were scheduled to have our inventory done and the person didn't even show. No call. No apology. Just didn't show. We were then told that our items would be in storage for a week or two after packing. We adjusted our plans to accommodate. When they showed up ( a day late) they said that it would only take a day to pack and that they would deliver the next day. This was news to us! For a local move we were enthused. That was until we saw how they had packed our things. Our pictures off the walls were just thrown in a box. Not wrapped (yes glass frames just chunked). I found shoes that were all in one area broken up between boxes. The amount of balled up paper (I'm assuming so that they can get the most $$ by adding weight to the boxes) was rediculous! When I saw them bringing our our antique chairs I saw they were scuffed on the sides. This was clearly from the move and them not wrapping them but just shoving them wherever they thought they could tetris them in the truck. I insisted that they compensate or repair. The main guy said he had a great woodworker and could get it fixed and would personally deliver it back to us. That was end of June 2018.. I still am waiting for that chair. He never contacted us and wouldn't return calls. They also lied on the paperwork submitted to travel and finance. They never weighed our load. They just "counted square footage" and "estimated" poundage. Needless to say we fought it and didn't have to pay out of pocket for any perceived overage. The whole situation was a horrific situation with multiple items being broken and leaving me an emotional mess for how our things were treated. I understand you have to be organized when someone else is moving your items, but pulling pictures off the walls (some were kids artwork) and just throwing it into a crumpled pile underneath heavy items made me angry and I felt like it was pure disrespect and carlessness. We made sure to take care of the loving crew with an endless supply of coffee, lunch, water, and Gatorade. We even took personal orders for a run to Dunkin to make sure they felt appreciated and tipped one guy at the beginning. To top it off, they didn't even wrap the oil lamp with kerosene in it and it leaked all over the other items in the box. Just a terrible experience all around.
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