Entrusted Van Lines LLC

Reviews

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1. R

   Re I.

   Source: MoveAdvisor · Philadelphia, PA to Miami, FL

   14 Nov 20221-bedroomPaid $5,000

   DONT USE

   Entrusted contracted me out to a moving company called Sam and Sons. Sam and sons have not delivered my items and I have filled a police report. Police officer in North Alrlington says there are MULTIPLE reports about this company and furniture being stollen and not delivered. Entrusted man on their “888-506-3235” number is beyond rude and started to swear at me when I asked for a refund ( least they could do as all of my belongings are gone ). Don’t use Entrusted or Sam and Sons.

2. J

   Jean B.

   Source: MoveAdvisor · Tucson, AZ

   14 Nov 2022Partial movePaid $38,456

   Do not trust these scammers!!!

   I paid this broker $1599.00 when I scheduled my move in September 2022. They have five star ratings on their website and the service was outstanding initially. The closer I got to the move I had worries with no communication. I sent my rep an email and her email was bounced back saying it no longer existed. I phoned without any answer today. I finally received a call back from the contracted movers. I did an online search of the contracted moving company to see their reviews which were all 1 stars. People saying not to use them and that it took months to get their items. I am unable to get my deposit returned...of course!!!! My stomach is sick! I have a small window of time to move and cannot take any more changes especially with more loss and costs. Run away from these people as they continue to do business under different names every few months. They are a SCAM!!! Hit and Run Artists that prey on the vulnerable. A move is way too stressful to deal with thieves.

3. P

   Paul B.

   Source: MoveAdvisor · Schenectady, NY to Nashville, TN

   12 Nov 20222-bedroomPaid $4,926

   ENTRUSTED NOT TO BE TRUSTED

   This past June, my son and daughter-in-law decided to move to Nashville, TN. We contacted Entrusted Van Lines. Since my wife and I were helping pay for the move, we were given a quote of $4925.89. We explained that they had to report to work on Aug 15th. We were told by the Entrusted customer service rep that it would be no problem. When the movers arrived on Sunday, Aug 7th, they demanded twice the amount we were quoted. They also demanded to be paid in cash or by money order. We did not have the money. After several hours of dealing with Entrusted customer service reps, I told them that we were going to cancel. I was then told that we would lose our $1900 deposit. I began typing a letter to the Better Business Bureau. As I was typing, I received a call from an operations manager named “Danielle”. She offered me $900 towards the move, for all of the inconvenience, if we let them do it. I agreed. Movers from East West moving arrived on Tuesday, Aug 9th. (Entrusted does not own a moving van). They charged my son an extra $500 but we didn’t have a choice. We expected delivery on Aug 13th and called on Aug 12th to confirm. We were told that the movers had a “window” of between 5 and 30 days. Again, after several hours of calling on Aug 12th, we received a call from Danielle saying that she could have it there the next day. When we contacted East West moving to confirm, we were told that it was going to cost us another $500 or the furniture would not be delivered. Again, we had no choice. In the meantime, I was still waiting for my $900 that I was promised. After returning home on Aug 15th, I again called Danielle about the $900. On Sept 14th I was offered a refund of $300 which was $600 short of what I was promised. I again spoke with Danielle on September 21st and was told that she would see what was going on and call me the next day. When I did not hear from her on the morning of Sept 22nd, I called the company and was told that she no longer worked there. It was a nightmare! Do Not Use This Company. They are totally unprofessional. They will not give you an accurate quote or delivery date. They have been reported to the BBB.

4. J

   Julie H.

   Source: MoveAdvisor

   8 Nov 20221-bedroomPaid $4,500

   This is a broker, run away!

   I did not realize this was a broker when I booked it, but the price sounded good, the man promised professional service, etc. Was I fooled!!! Original cost was quoted at 2,718. which included fuel. At x of pick up, the price went to 4330 - stated my cubic feet went from 327 to 599… No. I had to vacate the apartment what was I going to do. At time of drop off…extra 200 in fuel, 75 for stairs, and they threw/broke furniture, scratched floors, and left before carrying boxes up stairs. The company that took up the brokers call: Integrated Moving Solutions.

5. J

   Joseph G.

   Source: MoveAdvisor · Denver, CO to Minneapolis, MN

   7 Nov 20221-bedroomPaid $1,200

   Absolutely worst customer experience. Would rather have walked here.

   Moved across country and our broker promised our stuff would be picked up on 10/28-10/30 some day. Weird. ok. But importantly, GUARANTEED move in on 11/2. I work from home so it's really important to get everything in. It's now 11/7 and still nothing. Been told every fucking day it's coming soon, probably tomorrow. LIES ON LIES. DO NOT USE THEM. ANYTHING ELSE LITERALLY ANYTHING ELSE IS BETTER.

6. B

   Brian L.

   Source: MoveAdvisor · Cedaredge, CO to Cottonwood, AZ

   5 Nov 2022Partial movePaid $43,000

   Disgusting

   Overall zero stars but not an option!This company is vile and disgusting. THANK GOD the law changes effective Jan 2023 The GIG is up! Companies like this will have to disclose they are nothing more than filthy thug brokers, taking hundreds from you to setup an actual mover. The ones who do the work have to break the bad news to you. The movers you could have gone to directly and saved hundreds if not in the thousands. DO NOT use this company. They are corrupt scammers!

7. J

   Jeff H.

   Source: MoveAdvisor · Austin, TX to Santa Clarita, CA

   16 Oct 2022StudioPaid $2,500

   Increased price 50% due at delivery in cash

   Agreed upon contract was increased by 50% at delivery and demanded cash or would not open truck door. Delivery took over 4 weeks from pickup. Buyer beware. The rate quoted and agreed to will not be honored by trucking companies used from this broker.

8. J

   Jeong L.

   Source: MoveAdvisor · Boston, MA to Plano, TX

   15 Oct 20222-bedroomPaid $4,500

   Scammers, Phshing, do not use this company!!! Scammers!!! Scammers!!!

   They gave me an estimated $4,500 and deposited it, but the mover came in on moving day; he asked $9,000, which doubled up. I complained about the price, wanting me to deposit it back, but they said I'd never going to get my deposit back. That is bullshit!!!

9. H

   Helen G.

   Source: MoveAdvisor · Ellsworth, ME

   14 Oct 20222-bedroomPaid $7,000

   STAY AWAY FROM ENTRUSTED--THEY ARE SCAMMERS!!!

   They gave me an estimate of $3,800 and they charged me an extra $2,600. They claimed it would be an extra $2,000 to take my box spring and bed frame, so that had to be left behind. They refused to give me any indication of what day my furniture was to arrive, despite the fact that I had to schedule travel around it, and despite their promise of 7 days' notice. Every time I called, they gave me different info, and sometimes were downright rude. "What's your name?" "I'm not telling you." "Can I speak to a manager?" "I am the manager." When they showed up, they demanded an extra $600 just because I was on the fifth floor, not the first. They ruined my chair and loveseat and significantly gouged my heirloom mahogany bookcase. All of my boxes arrived in very poor, beat up condition. Don't believe the 5-star reviews here--they are obviously faked. Hoping to save someone from my fate!

10. C

    Carolyn G.

    Source: MoveAdvisor · Palmetto, FL to Lansing, MI

    14 Oct 20223-bedroomPaid $8,500

    SCAMMERS, DO NOT USE THIS COMPANY!!!

    I put down a deposit of almost $2,000, called to cancel the next day and they said I would not recieve my deposit back, even though it was over a week til I needed a truck. The customer service personnel and manager were very rude and not helpful at all. Don't use this company unless you want to put out lots of money for absolutely no service. They use pressure tactics to get you to give them a down payment. Total scammers and liars. I'd give them negative stars if I could, they don't even deserve one star.