Entrusted Van Lines LLC

Reviews

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1. L

   Leopoldo J.

   Source: MoveAdvisor · Parade, SD to Pequannock, NJ

   7 Oct 20222-bedroomPaid $4,870

   Professional, helpful, and polite

   Entrusted Van Lines understood the difficult circumstances around my move and respond proactively and helpfully. That makes you feel like you're dealing with considerate people, rather than just a faceless business. I will be sure to use and recommend the company in the future.

2. R

   Rj V.

   Source: MoveAdvisor · Sarasota, FL

   17 Oct 20233-bedroomPaid $2,384

   Wish could give 0 stars

   Deserves negative stars. Company practices predatory tactics. Will get you to book with unbelievably (too good to be true - and was not true!) low price, require a down payment via bank ACH transfer so that you can't dispute via credit card, claim they will match you with a "reputable" local carrier, then keep your money even if that local carrier charges considerably more than quote, or cancels the pickup due to carrier's inability to securely pack/crate a valued object (as specified and detailed and confirmed in advance in writing and verbally per contract). Entrusted kept our $2300 deposit for doing nothing but estimating. Do NOT trust "Entrusted" with your valuable items.

3. A

   Aviva W.

   Source: MoveAdvisor · Portland, ME to Boulder, CO

   2 Jun 20232-bedroomPaid $10,000

   Untrustworthy Van Lines

   This company is Terrible! Not only did they add more charges at every step of the way, which had to be paid in order to complete my move; they also destroyed most of my things in the move. They literally LIE about protecting your items and moving them safely. My boxes and furniture all arrived damaged and were unloaded by only 1 mover! They also tell you that your things are ensured but unless you find out on your own and pay for extra insurance, they have zero liability for your things. I lost thousands of dollars to have my items arrive totally damaged by this scam company.

4. K

   Kwame S.

   Source: MoveAdvisor · Chicago, IL to San Diego, CA

   31 May 20233-bedroomPaid $7,000

   Horrible experience!

   Entrusted Movers was a nightmare. I wish I could give them 0 stars. Like others have said, they kept adding fees. The day prior to receiving our furniture, "we have to charge you an extra $1500 because your street is too narrow." What?!? Not only that, one of the movers called me "c*cksucker." Another employee lied and refused to send me a copy of my contract. Lastly, they aren't movers, they are brokers. Find a reputable company and deal directly with that company. Avoid Entrusted at all costs!

5. J

   Jacquelyn C.

   Source: MoveAdvisor · Casa Grande, AZ

   17 Apr 20233-bedroomPaid $8,900

   Joke of a company

   I ended up paying 3X the amount from the original quote!!! Between this place and Carefree Movers was the biggest ripoff! Missing boxes & well over $2500 worth of products missing for my business , most of my kitchen items GONE.. And do they care? Hell no!! STAY AWAY FROM THESE DISGUSTING PEOPLE.. Also the driver called me on the delivery day and demanded cash only for the balance!! Of course I didn’t fall for that!!! Predators!!! & beyond horrible customer service

6. R

   Robby K.

   Source: MoveAdvisor · Tucson, AZ to Moscow, ID

   16 Jan 20232-bedroomPaid $4,000

   AVOID COMPLETELY AND DONT USE

   My price was raised three times. Fees were added and others threatened. I was falsely reassured numerous times that each time, the price was final. Both Entrusted Van Lines and Carefree Movers are horrible businesses. I hope enough people file reports and claims against them so their businesses fail. Do not use them for any reason. They will lie to you, make you sign contracts under false pretenses, charge you more than agreed, and make it so you are cornered into spending more; yet again. I have a more accurate and in-depth review on Facebook under the hashtag, “#entrustedvanlines”

7. S

   Stephen A.

   Source: MoveAdvisor · Phoenix, AZ to Fort Walton Beach, FL

   5 Dec 20224+ bedroomPaid $5,300

   Scam

   Hired this company to move our belongings and now that it is 1 week from our move date we are unable to get a hold of them. Phone numbers either come back invalid or they ring and then hang up. All emails come back invalid. DO NOT use this company

8. C

   Carolyn A.

   Source: MoveAdvisor · Pendleton, IN to Henderson, NV

   3 Dec 20221-bedroomPaid $2,900

   Moving scam

   Initially Entrusted was professional, Attentive and nice, returned your calls, however once they receive your deposit you are no longer able to contact anyone at this company. Emails are returned stating not found, the numbers are either voicemail or wrong, the customer service number once answered as a voicemail, however the closer to my date the number was saying disconnected. I had a friend call the same number she got an answer as if a person would be with her in a minute but continued to get the same message until the phone up hung up. Here are my details:I contacted EntrustedVanLines on 9/22/2022 I requested a move date of November 28-29, 2022, Vincent stated I can contact him anytime, I paid my deposit of $1149, once I paid the deposit Entrusted Van Lines sent me an email from their operations manager Danielle I would receive a call on 11/22/2022 at 4:00pm to discuss the logistics of the move. Well the call never came. I called them at 4:10pm to receive only a voicemail, and eventually the customer service line started saying disconnected. Today is 12/3/2022, I had to rent a uhaul to move from Indiana to Nevada. As of today 12/3/2022 still no contact with Entrusted Van Lines. I deserve my money back and I encourage anyone reading this do not trust them, read all reviews on Google, BBB you will see there is a trend and this company is not legitmate.

9. R

   Ravichandra K.

   Source: MoveAdvisor · Windermere, FL

   2 Dec 20222-bedroomPaid $5,500

   Stay away from this company

   I don’t even want to waste my time giving the details of their failure in delivering my stuff. Please stay away from this company for your peace. It is a complete ripoff and by the time you know this company is a fraud you are already at their mercy.

10. P

    Peter G.

    Source: MoveAdvisor · Sammamish, WA to Schaumburg, IL

    14 Nov 20222-bedroomPaid $9,032

    Please DO NOT USE ENTRUSTED - Still waiting on my things to arrive

    If you want to get your things moved and to get it on time. PLEASE DO NOT USE ENTRUSTED, I was not aware they are brokers when I made my booking. My move was from Sammamish, WA to Schaumburg, IL. As per the estimate initially it was 1035 cubic feet. when SAM & SON- 93 RIVERVIEW AVE • NORTH ARLINGTON, NJ, 07031 moving company arrived to pick they said its going be 1350 cubic ft and charged me additional money, I did not have a choice since I had to pay the additional money requested. They did not have enough packing material when they arrived, I had to give them a blanket to wrap up my glass office table and they told me they will add more packing once they reach the warehouse. All my things were picked up on 09/20 and till now as of today (11/14)I have not received my things. Sam & Son moving does not respond to my calls and I have no updates on where my things are or no update on timelines. When I tried reaching out to entrusted van lines they kept telling me SAM & SON moving company has 30 business days and if its beyond 30days to deliver then there is will be a compensation. I patiently waited for 30 business days and today(11/14) when I called entrusted they are saying they do not have any control over the delivery and their accountability is only till engaging a moving company to pick up on the confirmed date, rest is upon the moving company on to when they can deliver. People at entrusted and are very rude and unprofessional. I said I want to speak to the Manager and he(Jonathan) said he is the office manager. Jonathan said he will check with Sam & son moving and let me know on the timelines but he cannot guarantee whether he can give an update today or how many days it would take to provide an update. My total moving cost is $9032 and out of that $6048 is already paid. I really don't know what to do at this point. Sam & Son moving does not respond to my calls.