Golden Van Lines LLC

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. P

   Peter C.

   Source: MoveAdvisor · Shallotte, NC

   2 Aug 20203-bedroomPaid $9,096

   Careless!

   As others stated- original price agreed upon was changed on moving day. A new estimator jacked it up $2000. Delivery not when promised. Delivered to a storage facility and thrown in haphazardly. All my furniture scratched and damaged. Things broken and hidden from us. Totally unprofessional and liars. I plan to sue. Can’t even fix the damage to my beautiful furniture-my husband gave them sheets of cardboard to protect and they didn’t use it- just stacked cardboard to side and piled stuff on my previously perfect condition dining room table and china cabinet. So upset.

2. M

   Molly D.

   Source: MoveAdvisor · Chicago, IL

   22 Apr 20201-bedroomPaid $2,300

   Extortion, Thieves, do Not Use.

   Ray and Golden Van Lines are scammers. 1. Movers extorted me for $800 at pick up. This was after arriving over a day late. 2. The agreed upon delivery window was not met. 3. I was overcharged again at drop off. 4. They were not communicative at all throughout the process. 5. I was promised a refund for a portion of the funds I was overcharged by the owner of the company, Ray. But the check never came in the mail as promised. DO NOT USE. Choose LITERALLY ANY OTHER MOVING COMPANY.

3. K

   Kathleen C.

   Source: MoveAdvisor · Alameda, CA

   3 Mar 2020Partial movePaid $2,600

   Deceiving company.

   I moved from VA to CA and on the phone, this company's sale rep was extremely kind and helpful, and quoted me at an excellent price for such a far move. However, the movers who went to pick up my furniture in VA were immediately rude extremely disrespectful and their primary goal was to get more money. At pickup, the mover wanted to increase my payment more than double what I was originally quoted at. He was rude, stating things such as "Ma'am, this is a long move so we need money". He also wanted an additional $900 for the time it took to load (which was only about 40 minutes), even though we had to wait for them to get back from going to get something to eat immediately after they arrived because they were hungry. The gentleman was extremely unprofessional, cussing and complaining throughout the entire process. Afterwards, I spoke with the manager who was equally unhelpful and unfortunately, I ended up paying several hundred dollars more than I originally agreed to. At drop-off, every piece of furniture I had sent out had damage to it. Trying to get into contact with their claims department has proven to be near impossible. If you have the option, do not go with this company. They quote you at a reasonable price to start but every single aspect of it they will try to charge you more, outrageous fees for every thing that they do from packing the truck, placing moving blankets, gas, unloading into our home, and many more- all which was agreed to previously). The fact that they employ such unprofessional workers also does not speak highly of them as a reputable organization. Go with a company that is honest and upfront, as this one certainly was not.

4. E

   Erica E.

   Source: MoveAdvisor · Philadelphia, PA

   2 Mar 20201-bedroomPaid $4,000

   Scammers.

   These fraudulent movers scammed my boyfriend who was moving from Philly to ATL. They charged him an extra $500 to move his belongings into a smaller truck because they wanted to park a big a** truck on a small one-way block in Philadelphia. Then once he got to ATL there was another set of movers (now we're not even dealing with the original movers) who wanted to charge him an additional $300 for the same exact thing which is ridiculous. Once the stuff got to the house, his 65 inch tv was cracked, nightstand tables are all broke, patio furniture was missing, Screws/tools to put the dining room table back together missing, and they kept bringing in other people furniture into the house. They didn't even label whose stuff is whose. They were so unprofessional. It was never explained that there would be another moving company involved and these original movers PROMISED that they were going to be handling the entire move and making sure he got his things. OH, I FORGOT TO MENTION, he didn't get his things until a day later. THESE PEOPLE NEED TO BE IN JAIL. We'll see yall in court!!

5. I

   Ian M.

   Source: MoveAdvisor · Bluefield, VA to Macon, GA

   26 Feb 20201-bedroomPaid $4,200

   Never Use!!

   I moved from Virginia to Georgia. When I initially hired them, the price was $2200, however when they loaded everything onto the truck, it became over $4000 (not including tips). My stuff arrived a week late, almost all of my furniture was damaged and 3-4 of my boxes were missing and replaced by someone else's stuff. It has taken months to actually contact someone in the company who will speak with me and there is no sign of my missing items. I tried to find whose stuff I had and they wouldn't even acknowledge the items despite all of the documentation I had. Total damages are over $6000. Almost five months on in this fight, I still have not received my money. I can't afford court.

6. M

   Michael L.

   Source: MoveAdvisor · Tulsa, OK

   2 Dec 20192-bedroomPaid $5,000

   Complete an total scam. This is EXTORTION and FRAUD.

   This company put my family and I through hell is nothing short of fraud and extortion. They quoted us at $1800. Day of, they came in said it would cost $5000 right off the bat. Once they have your stuff in their truck the ball is in their court. This is illegal. Its extortion. Still haven't gotten my belongings, but we will see. Liars, scammers, cheaters. An absolute nightmare. PLEASE do your research before hiring a moving company.

7. E

   Evelyn V.

   Source: MoveAdvisor · Newtown Square, PA to Venice, FL

   25 Nov 20191-bedroomPaid $2,500

   Please do Not Use This Company.

   Please read the reviews first. We all have the same experience. They quote a price and when they come to your house the triple the quote. They will come in a 50 FT wheeler to deliver and will tell you the truck will not fit in front of your house and will not deliver. The drivers and dispatcher are rude and will give you an attitude. If you complaint they will ruin your stuff. They ruined all my antiques and all my furniture and TV's. They charged me $75 for my TV and did not even installed them. Do not trust Richard Larusso nothing that he promise is true. I am filing a complaint with the Better Business Bureau and believe all of you should do it too. I do not want to see another victim of this company scam.

8. W

   William B.

   Source: MoveAdvisor · Buffalo, NY

   14 Nov 20192-bedroomPaid $6,500

   Worst Experience of My Life.

   Moving from DC to Buffalo, NY - Golden Van Lines seemed too good to be true. It was. They quoted me under $2,200 and a pick up day with delivery the next day. They arrived at my house, loaded up the truck, and changed the quote to $6,500! My inventory was spot on (actually over estimated boxes), and they claimed I was using more of the truck. They came almost a week later and almost everything was broken. China smashed, beds missing pieces, a sofa dropped out of the moving truck. The kicker? I had to pay them almost $3,000 in cash or they wouldn't unload my things! It was every photo of my children, every piece of jewelry of my wife. We had no choice. When I complained about drop off, they said to file an insurance claim. NINE EMAILS LATER - no insurance information. DO NOT USE. DO NOT USE.

9. J

   Johanna O.

   Source: MoveAdvisor · Ambler, PA to Grovetown, GA

   10 Nov 20191-bedroomPaid $2,900

   SIMPLY LIERS AND FRAUDS!! Do not use them for your service needs.

   This company has lied and provided me a contract that was FAKE to get me to hire them for the moving services that I needed. They collected the deposit and from that point on nothing that was promised to me was satisfied. Pick up was on 11/2 when I signed a contract to have pick up on 10/30 or 10/31. Once all my items were in the truck they said I went over the original quoted space on the truck and charged me an additional $1700. The crew that picked up insisted that I paid in cash and tip them over 200 so I could get mover labor discount. The manager/ owner whom said his name was Ray is RUDE, CARELESS and DISRESPECTFUL! Once they have your personal items they control the situation 100% and could care less to help you. My items were delivered on 11/6 when I was originally told and promised to receive them between 11/04 and 11/05 and to make matters worse they left behind the side bed rails that are unique to my bed and the “manager” ray could care less. Told me that I can file A claim with their insurance department and hang up on me! HORRIBLE SERVICE!! I do not know how this company is still in business. I will not rest until they pay for all the paid and suffering they have put me threw and I this company goes out of business! They are the worse.. DO NOT FALL FOR THEIR LIES.

10. M

    Michelle L.

    Source: MoveAdvisor · Ambler, PA to Augusta, GA

    10 Nov 20191-bedroomPaid $3,200

    What a Scam.

    My sister was making a boot Big Move Atlanta Georgia. Record around two different moving companies what prices we didn't know what we were going to do. Until Jeff from Golden State Line reach back out to us he said he can get us a good deal it was a deal that's couldnt be beat. She signed the contract sent Jeff the deposit. That was it can never get in touch with Jeff again called the company numerous times before we finally got in touch with the supposed manager who said they will be out on 10/31 to pick up her belongings.They never showed up or called. We called them again they assured us they will be out on 11/2 which day should were.The driver who said he was the supervisor just kept telling us to make sure we take care of them what's a good tip and to pay with cash. So we did after everything was in the truck and closed up he came in with the contract and said we went over the square footage and charges three times the amount of the original contract. This was mind blowing we couldn't see how it went ove. It really wasn't a lot of stuff it was one bed with one dresser on chase chair, entertainment stand and 2 TVs about 15 boxes and the dining room table and 4 chairs. So with our backs against the wall and all the furniture in a truck you have to go along with it. Then the next day it's supposed manager calls and says he's not delivering any furniture until she pay more money than the original deposit and half of the regular contract that she had paid. They wanted 2500 to send the furniture. With much negotiating he says he will send the furniture the payment will be due when the truck is 30 min away. Drop off was set up for 11/5 they called tgat morning saying the will not be there until 11/6. Now trucks here they are unloading everything but can't put the bed back togther cause it was missing the bed rails that go to her bed. They were the ones that took the better part they were the ones that packed the bed rails and now we can't even put a bed together. Got in contact with the supposed manager again he was very rude told her to file an insurance claim and hung the phone up. What a professional way to handle your business but then again we're talking about a company that gets over on people loses their stuff and then thinks it's the customers fault. What a headache I would not recommend this company to anybody matter of fact they to put out of business.