17 May 2023 · MoveAdvisor
1.0 out of 51.0
Most people in their 80’s move from a large house to a smaller apartment, we did the opposite…we went from a NYC apartment to a large house in Colorado. We renovated floor 1 and 2 for 8 months…so we unpacked nearly 70% of our things after the reno was complete. Golden Van Line LLC subbed our move out…be careful…they are a broker, not a mover… hence more money and less care. If you go online, different sites show several different addresses in NJ, one of which is a residential house, not a business! The actual mover. Atlantic Moving, then stored all our belongings for two months, and finally moved everything to CO in Feb 2022. Renovations started in March 2022, most stuff was not unpacked before end of November. Any insurance policy we paid extra for... was useless…
The whole story? Golden told me that anything I packed would not be insured. Great, did you tell me that at the beginning or after I packed ¾’s of the apartment? Well, I guess that turned out OK since the only things that broke when I packed them was one small crystal glass and a saucer. Half a condo of antiques, European crystal from grandparents and great grandparents, and fragile furniture that I packed survived beautifully. Hurrah! since it apparently was not insured! On the other hand, Atlas Moving, the sub-contractor company, broke a crystal chandelier from Europe, three of my four vintage dining room chairs from the 1870’s, I mean legs cracked completely off, which cost me 650.00 to have repaired and refurbished. There are gouges in other furniture. They put together our custom crafted platform bed with drawers in the base wrong and whined about centering it in the bedroom (we had to take the whole bed apart and start over none of it was done correctly). They whined about carrying two hand crafted tall storage art cabinets into the basement and gouged out the side of one either in transit or in carrying it down the stairs. Our American Leather couch (for which we paid $6000 originally) had the color scraped off the leather of the back and arm edges. One of the large original prints from a well known printmaker artist had the glass cracked which I had to replace. When we FINALLY got all the packages open, there were things missing. I still haven’t found my hiking boots (severalpairs, an expensive commodity), snow boots (rugged and fancy), and brand new UGGS. My husband cannot find a medium box of important jazz CD’s that he has collected over 50 years. And we are still wondering about other things we can't find! Tonight we set up our NordicTrack treadmill for the first time, only to discover the stop button was missing so it won't work until we order another one plus the handle bar on one side is cracked and needs repair!
The part I forgot to mention… they quoted us one price which we paid up front, and then they charged us MORE… actually THREE TIMES AS MUCH when the move was completed! Unbelievable!
Note to people moving.
1. Get a MOVING COMPANY not a broker.... Golden tells you (actually insists) they are a mover when actually they are a broker.
2. Make them come out to see what you have before they write your quote and talk to them about what the REAL price is… not the cheap price they give you to get your business.
3. Figure out a way to look through ALL YOUR STUFF before the insurance claim deadline is over because after that you pay for their errors.
As we did…..
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