Golden Van Lines LLC

Reviews

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1. L

   Libby K.

   Source: MoveAdvisor · Brooklyn, NY to Fort Collins, CO

   17 May 20232-bedroomPaid $31,000

   Worst moving company ever!

   Most people in their 80’s move from a large house to a smaller apartment, we did the opposite…we went from a NYC apartment to a large house in Colorado. We renovated floor 1 and 2 for 8 months…so we unpacked nearly 70% of our things after the reno was complete. Golden Van Line LLC subbed our move out…be careful…they are a broker, not a mover… hence more money and less care. If you go online, different sites show several different addresses in NJ, one of which is a residential house, not a business! The actual mover. Atlantic Moving, then stored all our belongings for two months, and finally moved everything to CO in Feb 2022. Renovations started in March 2022, most stuff was not unpacked before end of November. Any insurance policy we paid extra for... was useless… The whole story? Golden told me that anything I packed would not be insured. Great, did you tell me that at the beginning or after I packed ¾’s of the apartment? Well, I guess that turned out OK since the only things that broke when I packed them was one small crystal glass and a saucer. Half a condo of antiques, European crystal from grandparents and great grandparents, and fragile furniture that I packed survived beautifully. Hurrah! since it apparently was not insured! On the other hand, Atlas Moving, the sub-contractor company, broke a crystal chandelier from Europe, three of my four vintage dining room chairs from the 1870’s, I mean legs cracked completely off, which cost me 650.00 to have repaired and refurbished. There are gouges in other furniture. They put together our custom crafted platform bed with drawers in the base wrong and whined about centering it in the bedroom (we had to take the whole bed apart and start over none of it was done correctly). They whined about carrying two hand crafted tall storage art cabinets into the basement and gouged out the side of one either in transit or in carrying it down the stairs. Our American Leather couch (for which we paid $6000 originally) had the color scraped off the leather of the back and arm edges. One of the large original prints from a well known printmaker artist had the glass cracked which I had to replace. When we FINALLY got all the packages open, there were things missing. I still haven’t found my hiking boots (severalpairs, an expensive commodity), snow boots (rugged and fancy), and brand new UGGS. My husband cannot find a medium box of important jazz CD’s that he has collected over 50 years. And we are still wondering about other things we can't find! Tonight we set up our NordicTrack treadmill for the first time, only to discover the stop button was missing so it won't work until we order another one plus the handle bar on one side is cracked and needs repair! The part I forgot to mention… they quoted us one price which we paid up front, and then they charged us MORE… actually THREE TIMES AS MUCH when the move was completed! Unbelievable! Note to people moving. 1. Get a MOVING COMPANY not a broker.... Golden tells you (actually insists) they are a mover when actually they are a broker. 2. Make them come out to see what you have before they write your quote and talk to them about what the REAL price is… not the cheap price they give you to get your business. 3. Figure out a way to look through ALL YOUR STUFF before the insurance claim deadline is over because after that you pay for their errors. As we did…..

2. I

   Izzy S.

   Source: MoveAdvisor · Newtown, CT to Palm Coast, FL

   20 Aug 20223-bedroomPaid $5,500

   scammers

   These movers were contracted by a broker (New Horizon Moving & Storage - DO NOT use them) that I hired to make my move. They showed up when they were suppose to. I showed them all the items on my list that was suppose to go. They told me that a few items would cost extra to move and that all my items would be over the cubic feet that I was quoted by my broker. I was not a happy person. I told them I didn't want to pay anything extra and what would be the items that they would be able to take according to the cubic feet that I was quoted. They would not be able to tell me anything or put anything on the truck until I signed the bill of lading. The bill of lading would tell me what would be on the truck. I just don't understand why I would sign something not knowing what would be on the truck. Not only that, the bill of lading had a different amount than what I was quoted. Trying to scam me to pay a higher amount. i had called my broker and the movers called their bosses. I don't know what their conversation was but my broker told them that I wasn't going to pay anything more than what I was quoted. The next thing these movers asked was to take a lunch break (this was at 4:30pm - yes they said lunch break) because it was going to be a long day. I figured they ment dinner break. Regardless - they left at 4:30pm and at 7pm I contacted them to see when would they be back. Upon them answering the call they told me that I had misdialed and they were not the movers but a construction company. Do they think I'm stupid - I had their number on my caller ID on my cell phone. All I needed to do was just tap the number. No need to dial one number at a time. Please check BBB before hiring any movers. Even if they are brokers. They are all scammers.

3. L

   Lynn B.

   Source: MoveAdvisor · Andover, NJ to Camden, SC

   17 Nov 2021StudioPaid $9,700

   Thus is a scam company !

   They give you one price , than once they have your belongings they triple the price, I switched to another company who ended up doing the same thing Matt Kennedy of Simple Moving using Excel Trucking out of , Elmwood Park. Do your research and settle on a firm price. I finally contacted the police and received my belongings broken and than charged more money after being threatened.

4. D

   David C.

   Source: MoveAdvisor · Tiverton, RI to Naples, FL

   11 Nov 20213-bedroomPaid $7,156

   golden van lines llc

   horrible company and people. do not use this company !!!!!!! their price may sound good but you will be dis-appointed! golden van lines are scammers. they never return calls. they do not deliver the items moved on time. they actually did not deliver all our items shipped! a number of the items they delivered were broken. their management team is totally clueless. their management team is totally clueless. their management team is totally clueless. their management team is totally clueless. the worker bees are hard workers. THEY MAY BE THE WORST MOVERS IN THE BUSINESS!!!!!

5. A

   Amoos B.

   Source: MoveAdvisor · Manchester, NH to Atlanta, GA

   11 Oct 20212-bedroomPaid $6,000

   The worst moving company

   A terrible moving company for any kind of move. We got partnered up with them for a long distance move and it was the worst move of our life. Extremely unprofessional, tardy and unreliable. For our drop off they sent one person to unload everything. They gave us no notice that someone will be coming. The driver was nice enough to call at 10PM on a Friday night. He got there the next day at 5PM and unloaded everything by 3AM in the morning. Packing was horrible, stuff was damaged and everything was covered in dust. This is a terrible moving company.

6. M

   Maddie D.

   Source: MoveAdvisor · Wayne, PA to Washington, DC

   30 Aug 20211-bedroomPaid $4,900

   Horrible experience, find another company

   I used this company for a move from Philadelphia to DC and it was a horrible experience. They quoted us $2200 originally, which then went up to $3600 when they called us the day before the move to confirm a pickup time. At that point it was too late to find a new moving company so we had to agree to that new price. After packing up the truck they said we had too much stuff, so they charged another $1200. They were supposed to drive our stuff to our new place a few days later, and did not call to confirm the day before. I was calling them again and again trying to get a time that they would be dropping off our stuff and nobody answered the phone. They did not show up on the agreed upon day. They called and scheduled a new drop off day one day later. When they came to our new place, the movers were rude and pushy, and refused to wear a mask even though it was building policy. They were rude to the man at the front desk who asked them to wear a mask. And they charged us an extra $100, for our door being over 75 feet from where they were unloading the truck. So a $2400 quote turned into a $4900 move in the end. And we were moving just into a small 1br apartment. All in all this was a horrible experience. I would rather rent a uhaul and move all of my stuff on my own then work with this company again. DO NOT USE THEM.

7. A

   Andres F.

   Source: MoveAdvisor · Dallas, TX

   3 Aug 20212-bedroomPaid $3,650

   DO NOT USE THIS COMPANY

   I recently had them move my belongings from NY to Dallas. They were impossible to reach. It took them 45 days to get my belongings to Dallas. They charged me for everything under the sun (Initial quote doubled). When they delivered my belongings my TV and guitar were broken and I was missing a lamp. One of the worst experiences I have ever had. I would encourage anyone planning on using them to find some one else. They are absolutely terrible.

8. E

   Emilee P.

   Source: MoveAdvisor · Buffalo, NY to Nashville, TN

   15 Jan 20211-bedroomPaid $4,000

   Do not use this company

   Move from New York to Tennessee, initial cost was going to be around $2500 and we were told the truck would be there when we got there. It ended up costing $4000 and it took 3 1/2 weeks to get our things. When the truck finally showed up, the movers were not wearing masks and one of them would not stop hitting on me. While moving in our things they attempted to give us an old/disgusting mattress that was clearly not ours. After quite a bit of back and forth, they finally admitted to leaving our bed back in NJ. A nice bookshelf was completely ruined, and a box containing a set of dishes was shattered. Additionally, because our things sat in a warehouse for almost a month, the couch and loveseat smelled quite nasty. I attempted to talk things over with them and nothing seemed to help. Unless you want to sleep on an air mattress for weeks and pay exuberant amounts of money...do not use this moving company.

9. J

   John H.

   Source: MoveAdvisor · Boston, MA to Washington, DC

   28 Aug 2020StudioPaid $3,500

   Don't Trust This Company.

   What a nightmare. Moved my son from Boston to DC. Stated cost to be $2500 and next day delivery. Turned out to be $3500 with all the extras. They also promised next day delivery but it took a week. My advice, don't do business here. They also showed up with no masks and when they were leaving not so subtly suggested they always got a 10% tip!

10. A

    Ann M.

    Source: MoveAdvisor · Greensboro, GA

    18 Aug 20204-bedroomPaid $10,500

    Interstate review.

    Golden Van lines Provided us with a quote over the phone for packing and moving. We hadn’t moved in 30 years- we thought that the phone quote was good. The moving day was the day before the closing on the house -by the time the packing was finished the amount being charged was almost double what the quote was. So my first suggestion is that if you do use them get someone out to your house to do a quoteAnd then hold them to that number. Check and see how the boxes are labeled so you have some recourse when your boxes do not arrive at your location. Buy as much insurance as you can because you’ll need it – several of our boxes were lost and a lot of our stuff came damaged. When trying to rectify the situation with them after the move we got no satisfaction. We were told to just go ahead and deal with the insurance. We ended up paying a lot of money for an out-of-state move but I would pay more than next time to ensure that all of my things arrived in one piece . The men that did the actual moving were very nice-however the packers were very vocal about wanting tips.I would not ever use golden again nor would I suggest anyone else to.