GP Movers

Reviews

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1. M

   Melissa

   Source: MoveAdvisor

   9 Mar 2014Paid $7,801

   Highly recommended!!

   Graduating. I touch it would never happen. But I finally did it.I was able to graduate with the help of all my relatives. An Now I have moved back home. I'm reviewing GP Movers. They were great. I called so many moving companies. There prices where so so HI. Besides the fact that I'm on a very thing budget. So I remembered my school mate. Whom let a year before had used them. I called him and he gave me their phone number. That gave me a referral discount that helped a lot. These guys came in in five hours had everything boxed,wrapped and loaded into their truck. I paid half of my move at the pick up. I had some extra charges I didn't anticipate. They were nice enough to let me pay them when they delivered my stuff. Once again Thanks to GP Movers in back home with all of my things. Now t look for a job. As a professional in the business world.

2. L

   Lines V.

   Source: MoveAdvisor

   10 Sep 2013Paid $6,000

   I highly recommend them!

   All I can say is that they are completely fantastic. I was completely stressed before moving, and moving is never an easy thing and could be very stressful, therefore it’s important to choose the right one . They did everything perfectly from start to finish. TOP TOP TOP service! I highly recommend them!

3. K

   Kate

   Source: MoveAdvisor

   30 Aug 2013Paid $3,300

   Customer care.

   Best moving experience. I've been scammed in the past and it was hard to trust any one to move my belongings. These guys did an excellent job. Alex, Zak, Ronnie, Marlene all answered my questions and were all informative. They did not try to cheat me but was sure to make my moving and delivery day as smooth as possible. Indeed they did make the move the most relaxing for us. I would definitely recommend them to anyone in need of good, efficient moving service.

4. G

   Gweneth V.

   Source: MoveAdvisor

   13 Aug 2013Paid $4,670

   I am definitely hiring them again.

   This moving company is honestly great. The phone calls were good and clear, everything to the point and the booking was also very fast and simple. The service was very professional. This moving company left me with a good impression and I am definitely hiring them again for my next move!

   Response from GP Movers

   Dear Gweneth, thank you for the wonderful review! we were pleased to serve you and wishing you all the best in your new home. Guaranteed Price Movers Family.

5. H

   Hugo C.

   Source: MoveAdvisor

   1 Jul 2013Paid $2,800

   Excellent company.

   Excellent company, with nice staff. They acted fast and accurately. I am completely happy with their services. They informed everything clearly about all of the prices. They also arrived on time and really cared a lot about the entire move-they were great.

   Response from GP Movers

   Dear Hugo, thank you for the wonderful review we were pleased to serve you and wishing you all the best in your new home. Guaranteed Price Movers Family.

6. R

   Ruben V.

   Source: MoveAdvisor

   27 May 2013Paid $2,200

   I whole-heartedly recommend them to anyone.

   GP Movers moved me in May. The crew was beyond courteous, thoughtful, helpful and AMAZING!! They are true professionals, and while I probably paid a little bit more than I might have with another company, it was well worth they money because I had complete peace of mind from beginning to end. The people in the office were really nice too. Sean, my rep walked me through the whole process of the service. GP Movers makes it a point to take interest in its customers and carefully handled all of my belongings. I whole-heartedly recommend them to anyone who is moving. The whole process is stressful enough, and the guys who helped me totally took away all of that stress.

   Response from GP Movers

   Ruben, thank you for the wonderful review! we were pleased to serve you and wishing you all the best in your new home. Guaranteed Price Movers Family.

7. D

   Doris D.

   Source: MoveAdvisor

   3 Aug 2012Paid $3,734

   I will definitely use GP Movers Again!!

   We’d like to take a moment to thank various members of your staff for the wonderful help they provided us moving this past week. First, we thank Mike, for being very friendly over the phone when making our initial booking. Second, we thank Avi, for his visit to our apartment to provide us with a complimentary estimate of the cost. He was very pleasant. Third, we thank Adolfo and Jimmy, for their wonderful and efficient packing. They were very friendly and a pleasure to have in our home. They got tremendous moving skills. They refused to let us lift a finger, and couldn’t have been more pleasant to deal with. And, man, those guys really work hard! We’d heard wonderful things about GP Movers from our friends who also moved with your company. Now, it makes perfect sense why my friends have been so happy with the service. Please consider us repeat customers whenever we decide to move again in the future. You folks took a tremendous amount of the stress out of moving! Our thanks and very best wishes,.

   Response from GP Movers

   Dear Doris, thank you for the wonderful review! we were pleased to serve you and wishing you all the best in your new home. Guaranteed Price Movers Family.

8. B

   Bhg

   Source: MoveAdvisor

   12 Jan 2015Paid $8,000

   Moving service.

   I had great trouble having them return phone calls or emails.  I was guaranteed that my belongings would be delivered no later than 8 October 2014.  Unfortunately they delivered on 11 October 2014 and it was pouring rain. Several delicate items were greatly damaged (a dresser was so damaged it had to be stored upside down until my handyman was able to fix it).  A well-packed mirror was damaged.  One box was lost.  When I contacted them regarding the damage   box, they got right back to me; but the results have been nothing for over two months.     My biggest frustration has been the lack of response and customer service.  .

9. K

   Kat

   Source: MoveAdvisor

   24 Mar 2014Paid $2,646

   Lost and broken.

   This review is really hard to rate, only because my experience with GPM started off so great. The company is very polite, courteous, and friendly. The salesman was patient with me and answered all of my questions. They send someone out to your house to assess your move, and those guys were also very polite, professional, clean, etc. the companies pricing is very reasonable as well. We filled out all the paperwork, you pay half up front, and half on delivery. The scheduled day arrives, and it's time for the movers to show up. They did arrive within the time window that they gave me, although it was at the end, so I waited for a couple of hours for them to show up. The movers were polite and pretty quick. They had all my furniture wrapped up and loaded on the truck, as well as all of my boxes, within an hour and a half. I tipped them very well. My belongings arrived in Hawaii on time. Actually a little early! A company called me and told me what day and time that they would be delivering my belongings. That day arrived, and we ended up waiting around ALL day for them. It was close to 7 pm when they showed up, and pitch black outside. No city lights here! I was told that I had to pay them right away. They won't even open the truck door until they have the money. And it has to be cash or a money order. No credit card on this end! Had a hard time scraping up that much cash, mostly because I just moved here, didn't have a local bank account yet, etc. Anyway, they unload my stuff and bring it in the house, and I'm missing a box. A large one. Ok, they tell me that it's probably back in the warehouse and that they will check in the morning, and bring it to the house. "We'll call you.." Hahahahahaha! No. it's more like "we have your money, so see ya" And I tipped them on this end too! Looking back, I'm wondering why. Of course, I never got a call from the mover (Tony). I had to call his cell phone many times and leave messages, and also call the company, before I finally get a phone call back. And they are nice. Said maybe delivered to someone else. How? we check off each box with matching lists, so how does large box go to another job site when client and mover both have a numbered list that they are checking off together? Or "maybe we left it on the mainland", "we will look for it, we will find it, no problem, sorry" And that was it. Nothing else. I called and called and called, left message after message, no callback. All I get is voicemail. Finally, I start calling the sales department, and Zack (very nice person) tells me that he will talk to Eden, and she will be calling me. Hahahahaha. A month of phone calls and messages, and FINALLY I get to talk to someone (Eden). Lots of apologies, they are going through some changes, they are not happy with the claims department, it's the holidays, etc. At this point, of course, I've unpacked, and I find that lots of things are broken. It's almost as if someone actually stood on the box with crystal and glassware! Just shattered! Not to worry, Eden tells me. they will resolve this. Also was told that due to the lack of communication from GPM, they would be doing an in-house claim to speed up the process and resolve asap. Fast forward another 3 months, 2 more people, and a whole new claims company, and of course, many many gaps in communication, and I received a letter from a claims dept stating that their findings are final, and sign here for $99? Really? I tipped the movers 3 times that amount! One Waterford glass cost almost that much! What about the lost box? No one ever even mentions that. I'm a little insulted. And the sad thing is, I will most likely be moving back to Cali. I was hoping to use this company, they had everything so right until it comes to something being lost or damaged. I understand that accidents do happen. It's just the way it was handled. It was like they had my money so who cares? This whole thing has taken almost 6 months now.

10. B

    Bree W.

    Source: MoveAdvisor

    11 Aug 2014Paid $1,700

    GPM able to make moving even more stressful - Horrible.

    8/11/14 - UPDATE Following this review I received a phone call from a younglady named Jazzmen, profusely apologizing for my horrible experience and wanting to see what can be done to turn this around. A little late, but hey they're trying right? Well it just gets worse from here.. July 25th I emailed a detailed account of my experience, the same day she confirmed receipt of my email and said to get back to me soon as soon as she had consulted management.Well drumroll.. Its August 11th and I have yet to here from them.. Its just bizarre.. **­**­** I relocated with GPM from Los Angeles to New York city and it was eventful to say the least. The experience started of very positive, great responsiveness from the agent who did my estimate. He was friendly and efficient. I was relieved as nothing is more stressful then moving, I was confident everything would be fine. On moving day, the movers that came were Awesome, great communicators and even funny. They put me at ease that my stuff would be well taken care off.Then everything went downhill fast.. There was a discrepancy between the dispatch centre and the sales department, where I was given the wrong information with regard to my delivery and I was told an extra $300 would be charged as I was moving into the city of manhattan thus not easily accessible.. I disputed the charge, as the name states 'Guaranteed Price Movers'.. This was never laid out as such by the individuals I had been speaking to prior to dispatch contacting me.You can't surprise me with a $300 extra fee. Long story short they eventually admitted to their own error in communication and there being a clear gap in knowledge between the dispatch centre and their sales department. The fee was waived. Getting a straight answer for a delivery date was also challenging and in turn very difficult for me to manage as I needed to take a day off from work. When the the guys came to deliver I let out a sigh of relief.. The guys were friendly and helpful. My couch was to large to get into my elevator or up the stairs and the guys tried repeatedly to get it up for me, which I very much appreciated. They tried everything they could but eventually had to give up. My couch was simply to long.. Then as we were wrapping up and I am having a good look at my items I see I am missing a suitcase. The guys verified the inventory list and confirmed a suitcase was missing. My hart dropped.. Off course it was the suitcase with my most valuable clothes that was missing.. They left, and called me a few hours later to advise they found the suitcase. It was labelled to go out with another delivery.Mistakes can happen, we are all human after all. However considering the series of events at this point I was just not happy with the overall experience. I would have expected a follow-up call with an apology from management, but this never happened.. While unpacking I saw one of my lampshades was damaged. I just didn't have it in me to have to go through the whole reimbursement process on top of everything else, so I let it be and moved on. I have done several moves with moving companies and this experience overall was unsatisfactory. I would not use them for a move again in the future.