24 Mar 2014 · MoveAdvisor
2.0 out of 52.0
This review is really hard to rate, only because my experience with GPM started off so great. The company is very polite, courteous, and friendly. The salesman was patient with me and answered all of my questions. They send someone out to your house to assess your move, and those guys were also very polite, professional, clean, etc. the companies pricing is very reasonable as well. We filled out all the paperwork, you pay half up front, and half on delivery. The scheduled day arrives, and it's time for the movers to show up. They did arrive within the time window that they gave me, although it was at the end, so I waited for a couple of hours for them to show up. The movers were polite and pretty quick. They had all my furniture wrapped up and loaded on the truck, as well as all of my boxes, within an hour and a half. I tipped them very well. My belongings arrived in Hawaii on time. Actually a little early! A company called me and told me what day and time that they would be delivering my belongings. That day arrived, and we ended up waiting around ALL day for them. It was close to 7 pm when they showed up, and pitch black outside. No city lights here! I was told that I had to pay them right away. They won't even open the truck door until they have the money. And it has to be cash or a money order. No credit card on this end! Had a hard time scraping up that much cash, mostly because I just moved here, didn't have a local bank account yet, etc. Anyway, they unload my stuff and bring it in the house, and I'm missing a box. A large one. Ok, they tell me that it's probably back in the warehouse and that they will check in the morning, and bring it to the house. "We'll call you.." Hahahahahaha! No. it's more like "we have your money, so see ya" And I tipped them on this end too! Looking back, I'm wondering why. Of course, I never got a call from the mover (Tony). I had to call his cell phone many times and leave messages, and also call the company, before I finally get a phone call back. And they are nice. Said maybe delivered to someone else. How? we check off each box with matching lists, so how does large box go to another job site when client and mover both have a numbered list that they are checking off together? Or "maybe we left it on the mainland", "we will look for it, we will find it, no problem, sorry" And that was it. Nothing else. I called and called and called, left message after message, no callback. All I get is voicemail. Finally, I start calling the sales department, and Zack (very nice person) tells me that he will talk to Eden, and she will be calling me. Hahahahaha. A month of phone calls and messages, and FINALLY I get to talk to someone (Eden). Lots of apologies, they are going through some changes, they are not happy with the claims department, it's the holidays, etc. At this point, of course, I've unpacked, and I find that lots of things are broken. It's almost as if someone actually stood on the box with crystal and glassware! Just shattered! Not to worry, Eden tells me. they will resolve this. Also was told that due to the lack of communication from GPM, they would be doing an in-house claim to speed up the process and resolve asap. Fast forward another 3 months, 2 more people, and a whole new claims company, and of course, many many gaps in communication, and I received a letter from a claims dept stating that their findings are final, and sign here for $99? Really? I tipped the movers 3 times that amount! One Waterford glass cost almost that much! What about the lost box? No one ever even mentions that. I'm a little insulted. And the sad thing is, I will most likely be moving back to Cali. I was hoping to use this company, they had everything so right until it comes to something being lost or damaged. I understand that accidents do happen. It's just the way it was handled. It was like they had my money so who cares? This whole thing has taken almost 6 months now.
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