GP Movers

Reviews

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1. K

   Kirsten

   Source: MoveAdvisor

   18 Jul 2014Paid $5,499

   Terribly communication.

   This is  review of a move from CA to NJ. Pick up April 22nd 2014 - Delivery June 17th. The move was booked with Jerry Willenbring. Our first instinct of GP movers was very good. It seemed like a smaller but very dedicated company. During the move we found that this was far from the case. There was a lot of miscommunication and we’ve been in contact with close to 10 different people and several companies as everything was outsourced. Specifically asked if they were a broker or if they had own equipment. Was told they weren’t a broker so having to deal with several companies surprised me. Getting hold of anybody has been very difficult. They don’t reply to email, I’ve been sent around to talk to several different people. One of the problems was with an exercise rack which we were told not to dis-assemble. As per the loading crew if needed the crew delivering would be dis-assemble. Was later told that they wouldn’t be able to dis-assemble when delivering so this turned into a huge problem. They finally agreed to take care of the dis-assembly when delivering. I initially sent in my request for delivery on May 19th - this time the email goes to HHG Logistics. I specifically say and put in writing that delivery can only be mon-fri between 9 am and 4 pm also I request a certificate of insurance which is needed to be allowed to make deliveries where I live. I don’t hear anything for a long time but finally Friday the 13th I get a call that they will be here Sunday at 8 am! I still don’t have the certificate of insurance and as mentioned delivery cannot be during the weekend. Finally Monday around 3 pm I get the insurance document so as per instructions from Jerry Willenbring I call the driver to coordinate when he will deliver. The driver now tells me that he has dropped the load and is on his way back to CA! What!! I call GP movers and ask to speak to a manager, get a hold of Anat Lehrman who like all the other I have talked to promises to take care of things. Anat turned out to be very dedicated and did follow up on agreed times, but at this point I had simply had enough of GP movers. Late Monday afternoon we finally get confirmation that delivery will be Tuesday just around 9 am. The driver will call me 15 minutes prior to arrival. Tuesday 17th. 9 am - haven’t heard anything so try and call the company (Prime Van Lines) Can’t get the right person on the phone until 9.45 am - he now tells me sorry but the driver was late this morning, but now he is on his way and will be here around 10.30. 10.23 - called for update from driver. Ooohhh sorry traffic on the turnpike - we’ll be there within the next half an hour. He’s is local trucker - he should know how the traffic flows! 10.57 - driver does not pickup phone anymore! 11.05 - driver still doesn’t answer phone! 11.15 - got hold of dispatch - was told he will be here in 10 minutes 11.18 - driver finally calls back saying he’s 10-15 minutes away 11.35 - truck finally arrives 7.45 - pm they are finally done unloading several hours past deadline of 4 pm The move was booked including unpacking and assembly of furniture but the crew had absolutely no tools and it was so late that we sent them away and took care of the assembly ourselves. We had a few damages which GP agreed to reimburse as a compensation for the experience. This was the first time we booked a full-service move expecting this to be a stress and worry free move, but this turned out to be the most stressful move we have ever had. I will not use GP Movers again and cannot recommend them.

2. N

   Nancy

   Source: MoveAdvisor

   29 May 2014Paid $2,500

   Buyer Beware of GP Movers.

   I used GP Movers to move my things from AZ to FL. The initial contact, estimate was good however it went downhill fast when I recieved my things. Once my things started coming into my new home I started noticing most of my furniture was damaged, my grill is unusable as the bottom frame was destroyed and things were missing. Rigo who moved my things knew the items were missing but didn't say anything until I asked and he of course got his money right away. There was one item I had reservations about sending with Gp Movers but was reassured during the estimate they would pack it and they know how to move these things so they are not damaged. Not only was it not packed specially as I paid for it was NEVER sent along with a bed. They are still sitting in the warehouse in AZ and I have been told by Sara that they will be sent when there is "space available" on the trucks. It has been past the 21 days that there contract allows for and there is NO urgency to get my belongings to me or any compensation for not getting all my items to me. I was told since they got 99% of my things to me they"feel" they have fulfilled the contract. In addition, my other items that are missing are not even being mentioned by GP Movers anymore. The communication on part of Eden and Sara has not been the greatest. It takes at least 24 hours if not longer for someone to get back to you because they don't answer the phone, you have to leave messages. I also got the run around after being told by their dispatch that my things would arrive between the 10-15th and never showed up. No one from GP Movers even bothered to call with an update. I realize that there could be weather or even mechanical delays but any kind of information from GP Movers would've been nice. I used this company because of the good reviews and initial service BUT this is a definite buyer beware! I hope no one else has to go through this.. moving is stressful enough :(.