Hawaiian Shipping

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. J

   Jessica O.

   Source: MoveAdvisor · Ewa Beach, HI to Spring, TX

   14 Sep 20214-bedroomPaid $15,000

   Lies late and no notice for cash

   We shipped 2 vehicles and household goods. The first vehicle to be shipped went from Oahu to Los Angeles with no problem. The second vehicle was shipped to Texas. We called several times wondering what the status was and how much longer it would take when it was one week past when we expected it in Texas. I finally called Matson myself and found out that it had been available for pick up for 4 days already and Hawaii shippers hadn't arranged a trucker. After several days waiting to hear that a trucker was found we instead got a call from the driver that he would be here in an hour and we needed to have $1,000 CASH to take the car. No notice that it had even left LA and we had to scramble to find a bank to get the cash from. The household goods they kept telling us for weeks it was "stuck in a bottleneck in LA waiting for inspection. They didn't know we had an air tag in a box and they just lied to us repeatedly. Our things are about 6 weeks late now and there's no update on the air tag. We shipped in June and as far as we know it's never left Oahu. Do not use this company.

2. E

   Etal O.

   Source: MoveAdvisor · Kaneohe, HI to Indialantic, FL

   21 Jul 20212-bedroomPaid $4,800

   Oahu to Florida

   We paid Hawaiian Shippers to move our belongings from Oahu to Florida. Koa Movers arrived to pack up our goods, not Hawaiian Shippers. Koa Movers, no complaints about their crew. Our goods were shipped 3-27-21, we have been in Florida since 5-9-2021 and we still have none of our belongings (it's been 16 weeks since we shipped our belongings, we were told it would take 6-8 weeks to deliver. There are ZERO updates about our order and it's now IMPOSSIBLE to get in touch with Mark, David or anyone else now, it's like they're screening our calls (no one answers any of the numbers we call) and they don't respond to our emails anymore (we have e-mailed several times over the past couple months asking for updates). We have left multiple messages for Mark and David a neither of them have called us back (we're going on a month now of no word from Mark). We were told our goods were in Missouri a month a half ago and our goods would be arriving in a week. I called 2 weeks ago for an update (spoke with Jen) and was told our goods were back in CA. and "should be" heading to Florida at the end of July. Their website says our satisfaction is their priority, NO IT ISN'T. This has been the worst moving experience we have ever had and I will never recommend Hawaiian Shippers to anyone. Don't ignore these complaints against this company like we did, we thought we'd give them a chance and boy were we foolish to do that.

3. T

   Traci H.

   Source: MoveAdvisor · Honolulu, HI

   2 Jun 20212-bedroomPaid $17,000

   Move to Hawaii

   I would never recommend Hawaiian Shippers. First they didn’t schedule the correct date amd then argued with me about what was scheduled. The day of the move they called 2 times to say they’d be there in an hour. At 7:00 pm they finally showed up. Then up charged me over $10,000 from the original estimate. Or they could only take 10% of my items. Finally, I cancelled my move and they were so rude- they truly didn’t want to do the move and it was probably best. I would have likely not seen my items ever again. I did have several witnesses to how horrible this whole day was. Do NOT use Hawaiian Shippers!!

4. D

   Dan L.

   Source: MoveAdvisor · Ewa Beach, HI to Portsmouth, VA

   15 Jan 20212-bedroomPaid $12,210

   DO NOT USE THEM

   The worse shipping company ever. Before move day didn't send someone to see how much I was shipping. Wasn’t told I had to have my shipment packed and ready for them before their arrival. I had more than expected because of it. Was told my price would go up, but had to wait to get the bill. Tried calling the company and texted asking for an updated bill. No answer for 2 months, then out of no where I get a phone call saying I need to pay double my original price. David (the owner) threatened me multiple times saying he was going to auction my stuff if he didn’t get payment right away. Even after I said I need little time to come up with the extra amount since I haven’t heard from them in so long. Day of getting my stuff multiple things dropped and broken, mattress looked like they dragged it on their warehouse floor. I will NEVER recommend them. Need to learn how to be a professional company not a bully or con artist. Was not worth the price. Never signed a contract with them until they delivered then they forced me to sign it

5. P

   Phil

   Source: MoveAdvisor

   17 Jun 2017Partial movePaid $5,800

   Damaged vehicle, damaged household items, multiple delays.

   I have had and am having a lot of issues with this company. I had household items, 2 cars and my motorcycle shipped with this company and we ended up with a damaged vehicle, damaged housewares, numerous delays, management won't do anything to rectify or compensate for the problems. Currently still waiting for my motorcycle which was supposed to be delivered along with our household items. Our household items had to be delivered two separate days because it was one mover dropping stuff off in the back of a little Ford Ranger. The company is trying to make me go pick up the vehicle at port even though I paid for door to door service and refuse to discount even though they wouldn't be fulfilling their contractual obligation. The other option they gave me they said would take another week even though the vehicle is already on island and would be transported by their "only mover on Maui" which means he'll have to load the motorcycle on the back of the ranger by himself.. In my field of work I meet a lot of people that potentially want to make the move to Maui as well and I'll be sure to let anyone moving here know to use a different company.

6. H

   Hilary G.

   Source: MoveAdvisor

   22 Aug 2016Paid $2,024

   No communication no belongings.

   I was speaking to a rep there who seemed to be very good. She was friendly and helpful. However the date that she told me to be there that my stuff would go out never happened. I got there that morning. Everything seemed chaotic. I was asked to sign a blank contract. Then I was told that the price given to me and told to me by the rep did not include my car. I had asked this question over and over and was told it was all included. I was in tears. Another lady called go reprimand the other woman they said they would "handle" it. I would think the manager would offer an apology or something all I got was " we talked to her". I have called this company to inquire about my belongings. I was told it would be a week from original date then another week then no answer for many days. Finally they tell me it shipped. Getting answers from them is like pulling teeth. I have NO idea where my stuff is but from what matson said there is no customs in Hawaii to go through. I have gone ahead and reported this company to the appropriate people BBB included and will not stop including legal action until my stuff is returned to me in the condition I left it in. They are unorganized. Some are very rude. Unprofessional. They do NOT communicate with you at all! And if they do its small sentences that don't make any sense. You are just a number to them. Pay the extra money and go with a legit company. I will not stop until I get answers and my belongings! Just don't it's not worth it.

7. E

   Elg

   Source: MoveAdvisor

   12 Dec 2015Paid $4,000

   Couldn't Be Worse.

   I contacted this company because they had good reviews. THEY ARE TERRIBLE! This company set up a move date and never came through. They never communicated or updated me on my move so I had to keep calling them to see what was happening with my move date, only to find out that no one was coming. They lied about the car transport verifying that they were coming and I only found out my car was never scheduled for pick up because I got tired of getting the runaround so went behind them and called myself. They pose as a legit business but they're not. I also found out that they're just a broker! So all they do is coordinate shippers for you; you can easily do a better job yourself. Save yourself the money and headache, go with a real business.

8. B

   Brandon

   Source: MoveAdvisor

   28 Jul 2015Paid $4,700

   No professionalism.

   In short no professionalism, no logistical capacity, they are brokers, but your stuff will get where it is going and they are cheaper than anyone else.  Pros: Cheapest Company, shipment arrived before 45 days.  Cons: They are a broker do not let them lie to you!  This means they do not have direct control over the drivers coming to your house.  This caused me a huge issue when on the morning of my move date the driver did not show up.  I had to wait an extra day before my stuff was picked up.  This was a huge inconvenience and the $200 compensation they offered was not enough to cover the inconvenience.    They are extremely unorganized. You can expect any problem that you may encounter to take a minimum of four phone calls before it is resolved.  You will need to call and tell them.  Call the next day to remind them.  Call the day of to make sure they changed it.  Finally, you will need to call again to remind them.  (This is not an exaggeration)  I needed to change my ship to location.  I sent an email and they did not respond.  (Contact 1)  I called and Kim and she told me the system was updated.  (Contact 2)  The day before my stuff was to arrive the delivery company told me the wrong address and I corrected him.  (Contact 3)  The day of the delivery they gave the wrong address.  (Contact 4).  This is just one example.  You will need to keep up with your estimate and your moving number.  When they send you paperwork to complete, do not expect any of this to be filled in for you.  They are not professional nor organized enough to complete their section of the paper work.  They actually wanted me to sign a contract and the cost information was not filled in yet.  They also wanted a copy of my credit card front and back and my license.  You will need to be smart and know what information they need and what information they do not need.  Never give someone a copy of your credit card.  If you are shipping a car you will pay Matson directly for shipping your car.  When it comes to pay your bill they will want you to pay ½ when it is picked up and ½ when it is delivered.  It will likely be ½ of you entire quote.  You will need to remind them that you paid Matson directly.  (Don’t forget about that $100 deposit you made either.  You can expect some of you boxes to be crushed and some of your stuff to be damaged.  I will likely be going through the claim process to get my damaged good replaced.  I think it is important to note that the higher in the management chain you get the less English they speak.  I really don’t have a problem with people not speaking English, but it does make things rather difficult when the manager struggles to understand you and you will struggle to understand him.     .

   Response from Hawaiian Shipping

   We are sorry to hear that we have an unhappy customer. As far as the services we provided the shipping process was extremely fast (items arrived from MS to HI in less than 30 days). Customer is right, we did not pick up the items on scheduled date, instead we arrived the following day and offered a $200 compensation. Yes, anyone may ship his/ her car directly with Matson and pay $1100 for car shipping, however since we have an account with Matson we are able to provide a cheaper rate for car shipping. That is why customer chose us to ship his car with us instead of going with Matson directly. So not only did we give the customer a $200 discount for picking up the items one day late, we paid the port $3.00 (since the cost for shipping the car was $903 instead of $ 900.00 and customer was upset about that). We accommodated the customer in any way we could. Asking for a copy of a credit card is not an unusual practice. As far as damaged items, we have contacted the customer twice and emailed him, however got no response in an effort to help him start his claim.

9. S

   Sandy

   Source: MoveAdvisor

   10 Jul 2015Paid $6,815

   Worst Moving Experience Ever.

   My experience with this company is in complete discordance with almost every other review I've been able to locate, which makes me question the validity of the reviews. I've never encountered so much unprofessionalism and horrible customer service in my life and I've moved to Europe and back. Initially, my encounter with Lizzie, the online service representative, was great. She was very helpful and able to answer my questions. The estimate seemed reasonable and I signed an agreement. After that, it's all downhill and I've never heard from Lizzie again. I set up a pickup date for household furnishings that would furnish a 2 bedroom apartment. The day before they were due to arrive, I was contacted by the company to see if I could postpone until the following week as they hadn't secured a moving truck in my area red flag #1. I said I was willing to postpone for a discount as that meant I would have to reschedule other moving tasks, but otherwise I expected them to arrive the following day. They weren't willing to offer a discount and said they would be at my house at 8 am. They didn't arrive until 2 pm, and two local moving companies showed up to do the job red flag #2 after deciding on a local crew, the dispatcher, David, decided the estimate wasn't correct and the final cost to ship my things to the Big Island would almost double to $6814.50! RED FLAG #3..but of course, I'm already committed to the rest of the moving process and plane tickets were bought and paid for by this time and I had no time to locate a different company, right? That's how they screw ya..so I reluctantly agreed as I had only budgeted for about $4500 (knowing it would most likely be a little more than the estimated $3895) and ended up having to open a couple more credit card accounts. David estimated my belongings would arrive in 3-4 weeks, which was great for us. After that, our things disappeared and it's been 2 months now..I first tried emailing Lizzie but got no response. I then called and was told they didn't know where my things were and would have to call me back, which they never did. When I finally got a hold of David, 6 weeks had gone by and he informed me that my things hadn't left the mainland yet and it would be another 2-3 week..no apology, no offer of a discount..I had sent my vehicle with a different moving company from the same port 2 weeks after David and his crew had picked up our furniture, and the vehicle arrived 9 days after I dropped it off at the port! I finally received a phone call a couple of days ago from them letting me know my shipment is finally on the island! Such great news, right? They wanted to set up delivery for yesterday, but I was out of town, so we agreed on today. I was told the delivery crew would call me yesterday to set up a time and guess what? Yup, they never called. I again called the office this morning, the lady who answered the phone couldn't locate my order at all and was going to try that "I'll call you back" stuff again, but I convinced her to go find someone who knew how to use a computer (if they have one). This second employee told me that the container had arrived at the port but hadn't been released and he had no idea why or when that would happen..I asked why they had told me it would delivered today if they couldn't even get to the container at all and never got a clear answer. I asked for the name of his supervisor and was told it was David. I then asked for the name of David's supervisor and the employee didn't know..he said he would have to check on when the container would be released and call me back in an hour..it's been 6 hours now. Throughout this whole ordeal, I've only ever gotten one apology from a nice but relatively clueless office girl..Most of the time I only received excuses and false promises, and not once has anyone offered to provide a partial refund. I'm not holding my breath that my belongings are even in the container locked in the port..I think they've been lost or stolen and that I'll probably never see them again, most of them family heirlooms that had survived two World Wars..I've filed a complaint with the Better Business Bureau and my credit card, and will be in contact with a lawyer next week to go over the process for filing a claim maybe one day my belongings will miraculously appear. I'm not sure why my experience has been so different from everyone else's, but I only noticed one other poor review on this site, which is suspicious usually people don't bother posting positive reviews. I also noticed that nobody from the company ever bothered to respond to that negative review either..

10. J

    Jacqui

    Source: MoveAdvisor

    18 Dec 2014Paid $5,600

    Bad Service.

    My husband and I have had an odd experience with this company. We hired Hawaiian Shippers at a cost of $5,600  to load our furniture for Maui, it was not worth this much but had a sentimental value. They were supposed to arrive at 8am instead they arrived at almost 2pm. Right away the main worker, asked us to sign papers which was $300 above our original estimate as they had not included the Christmas discount and sign for their included tip, my husband explained the original cost was over the agreed upon amount and he would not give a tip beforehand. We were promised 1,000 cubic feet, my husband who is a contractor and I along my neighbor saw there was not 1,000 cubic feet and said so to them.Also we boxed all our own belongs in 20 3X3 boxes which took me two full days, As they were 6 hours late and we were up at 5 am waiting on their arrival and finishing of organizing for them and at 8pmwe said we needed to go for dinner. Upon returning, there were still some items not loaded, we asked why they said no more room but would not show the packaging in the van, this avaricious man who spoke to us originally said don’t worry under the circumstances we have much more room in the back and implied to the three of us at no cost. Earlier he stated the truck was full! 15 minutes later he came back inside and said that his boss needs an additional 4,000 dollars in a form of a check, my husband refused and offered to remove the mattress’s out as they were only worth a few hundred dollars not $4,000 to be shipped.This same man said at this point he would have to charge an additional $1,000 to unwrap them. The quote said packing materials for the furniture was included but they would charge for boxes and boxing up which is why I bought and packed all our boxes. But on the bill at the end it charges $1092 for packing materials with a note saying price list attached and guess what…it isn’t of course!!My husband explained he would have to speak with the worker’s boss, the worker said he could not leave without a signed check my husband refused angrily,  the worker then said at least sign a card so that they could leave it was 10pm at this stage. My husband signed to get them off the property. He told this worker he would speak to their boss about this blackmailing adventure,  I nor my husband have not heard back from this company so far. We therefore had to cancel the card as our furniture was not worth the $5,600 let alone $10,400. Even after doing this we still have not heard from them so have no idea where our furniture is, we also have received no emails from them anymore confirming the receipt of our furniture and the online quote they forward you to has vanished from my emails. The odd thing is we hired Hawaiian Shippers who had excellent reviews, but all the paperwork say’s Hawaiian Van Lines who have terrible reviews such as this and I was going out of my way to avoid them. My husband now has  had to make an appointment with our attorney to try and resolve this odd extortion between these two companies. Has anyone else had similar experience?