22 Mar 2023 · MoveAdvisor
1.0 out of 51.0
This company may have been legit years ago but it's not anymore. Moved from Maui to the mainland (midwest) in September 2022 and didn't receive our things until January 2023, we were told it would take about 4 weeks. We shipped mostly boxes, no large furniture. My mom found this moving company after getting Mark's phone number from Jen when she called Pasha. I didn't know she was using Hawaiian Shippers until about a month in when I asked her why our things hadn't left Hawaii yet; my airtag showed our shipment on Oahu. We both tried calling and sending emails to get ahold of the company but they were unresponsive, our calls were all forwarded to the same voicemail box. My mom called Pasha to complain and immediately received a response back from Mark who was angry at her for contacting Pasha. He gave her his "personal number", she called about once a week to check on things and keep them moving. We called the police to file a report but didn't file anything as we waited and things started moving. We were told there was a pallet and a wooden crate that would be shipped to California and put on a truck from there. I followed my airtag on the train tracks to Chicago before it was put on a truck to go to its final destination, South Dakota. When it arrived the truck had only one pallet, which had been smashed so badly it couldn't be forklifted out of the truck. They unloaded all the boxes one at a time by hand. Large items were broken, cardboard boxes were smashed, all of the plastic boxes were broken some with large holes in the sides, the TV was smashed, and the dog kennel was destroyed. We are missing items, it seems someone stole straight out of our packed boxes. Origami desk, a Ukulele in its new case, a screwdriver, a bag of stickers, glass art pieces, a Nutribullet blender, spices, a projector, a small coach wallet that had about $20 in silver dollars and 50 cent coins, a giant abalone shell, and other sentimental items are completely missing. I thought we lost everything.
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