Hilldrup

Reviews

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1. L

   Lyn H.

   Source: MoveAdvisor · Richmond, VA to Newberry, SC

   19 Dec 20211-bedroomPaid $3,400

   Long distance moving

   Without a doubt Hilldrup is the best of the best. I have used Hilldrup for many moves including across country. Always reliable and dependable. The driver and movers are courtious and proffessional. The estimater and coordinater are always available. Don't waste your time calling anyone else.

2. C

   Charles S.

   Source: MoveAdvisor · Alexandria, VA to Casa Grande, AZ

   8 Apr 20203-bedroomPaid $6,500

   AMAZING experience.

   Price was firm, Movers showed up at time agreed on, and delivered on time! Nothing was missing on the destination end and no damages! We moved from VA to AZ during the COVID pandemic and were nervous about the entire move. The crews on both ends were professional, friendly and respectful of our belongings. The driver called us two days before he was arriving in AZ to let us know the time and day he would be there. He and the crew showed up at that exact time. They unloaded and moved everything into place for us and were done in 4 hours. We deffinately recommend Hilldrup for your moving needs!!

3. P

   Peggy C.

   Source: MoveAdvisor · Denver, CO

   19 Mar 20192-bedroomPaid $6,000

   Cross Country Move with Hilldrup Movers.

   I moved from Virginia to Colorado in February 2019. Hilldrup handled my move from total packing services, transportation and unpacking in Colorado. All personnel, from Pete Ball who did the walk-through and provided the binding quote, Maria Piekarski who coordinated the move and stayed in contact throughout the process, the packers who took great care of both premises and belongings, Anthony who drove the truck through snow storms in the Midwest, and the people in Colorado who unpacked everything, were all professional and courteous. There were no damages or loss. The entire process was much less stressful than I expected. I recommend Hilldrup to anyone who is planning a move. Should I move again, I will certainly contact them. Peggy C.

4. P

   Paige B.

   Source: MoveAdvisor · Sterling, VA to Los Angeles, CA

   12 Jun 20213-bedroomPaid $7,000

   Customer service is horrible!

   I’ve had 2 experiences over the past 5 years with Jill drip/United for cross country moves. Let me start by saying they have good pricing especially for full service moves, quick response times and logistical planning, and great initial customer service. My review is based on the latest move I had - specifically the end of the move. Prior to the move I’d asked about Covid precautions and was assured that the moving team would be properly protected, however, this was not the case! The driver and his team wore face coverings most times but the face covering was similar to a shirt sleeve. It was a thin piece of cotton and not a medical grade mask of any sorts. Long story short my family and I contracted Covid from the team. How do we know it was from them? I had a 3 month old at the time and had been isolated from people for quite some time. No where else it could have come from. Thanks hilldrup/United! Then, with the ice storms in the Midwest at the time, our home goods were delayed a week. We had to spend an entire week in a hotel since we had no home goods. Customer service was amazing - or so I thought. They were apologetic and agreed to compensate us for our troubles. Wait for it… $200! Our move was $7000 and we spent several hundred more on unexpected lodging and food costs and they agreed to send only $200. Then the drivers company decided to match that and send $200. Though not nearly enough for our troubles (entire family including my newborn with covid, lodging and food costs) I was ready to close that chapter and move on. Here we are a month and a half after they agreed to compensate us and we still haven’t received a penny and now getting a response is difficult. This could be a good company but if you have any issues, don’t expect for them to resolve them efficiently or appropriately. Customer service sucks!

5. V

   Vito T.

   Source: MoveAdvisor · Los Angeles, CA to Rayong

   21 Nov 20224-bedroomPaid $30,000

   Terrible

   There is a reason this company has so many one star reviews - they are the worst. I am still waiting for my goods after a move overseas. It's been five months. They constantly gave misinformation, charged for things they did not do, did not provide quotations for additional work prior to doing the work and worst of all, if I had not questioned where my goods were after nearly two months, they never would have actually made a booking to ship them overseas. When they finally did, they charged me for storage for the goods because they did not book a container. These people are unbelievable. Do not use them. If someone tries to use them as a subcontractor, cancel the booking and use someone else.

6. A

   Ariel N.

   Source: MoveAdvisor · Baltimore, MD to Richmond, VA

   29 Apr 20224-bedroomPaid $8,000

   STAY AWAY

   I would never use Hilldrup again. They came recommended to us by family (who have also since had a negative experience). Issues started from the beginning when they did not send enough packers to complete our pre-move packing. The individual was nice but there was too much work for her to complete in the allotted time. We were unable to get ahold of our move coordinator to resolve that day, and had to call the central dispatch line. The move out process was the best of the components, folks were nice, prompt and courteous. All of this pales in comparison to our move in. Our movers were late, rude and careless with our items. They claimed to not be able to fit the truck down the street, blamed our move coordinator who in turned blamed them. A 2hr move process that was supposed to start at 12pm took until 11:30pm at night and was meet with bribery, refusal to complete the job and utter rudeness. Protective materials were not used and many items ended up being damaged. The claims process was equally as horrible with the company covering a fraction of what the true costs of things were. To add insult to injury, several months later we received an additional invoice on top of the $7k+ we had already given them with no context, invoice or rationale. Several months later (now) in an effort to rid myself of this horrible company we have paid the invoice. I could go into far more details about all of the mishaps that occurred with this move, but I wont. Just know it was horrible. Moving is already stressful and this company made it significantly worse. I would never use Hilldrup again, and will urge anyone and everyone I know to stay away.

7. D

   Diane C.

   Source: MoveAdvisor · Bowie, MD to Eugene, OR

   9 Nov 20213-bedroomPaid $12,631

   cross country move MD to OR

   I will never recommend this company or United Van lines. Late arrival, late delivery, excuses, excuses, excuses. I had to hunt down my "customer service/move coordinator" trying to keep tabs on my possessions. Our possessions were moved between vehicles multiple times and then delivered in a U-Haul!!! The way our things were loaded into that U-Haul was a nightmare. Smashed boxes, broken antique furniture and belongings that were not even ours! I reached out to customer service about the other persons belongings......no response! this was a total nightmare.

8. P

   Paul O.

   Source: MoveAdvisor

   16 Oct 20214+ bedroomPaid $11,000

   Bad job

   The packing we paid for was atrocious - items mixed together from different places throughout the home and Mis labeled boxes. The re-assembly of our infant’s crib was dangerous, and they didn’t even. Other to put together my other kid’s bed. They also tried to get out of putting a loveseat in the basement saying “it wouldn’t fit” but it fit just fine after we implored. They also put some of our stuff in an overflow truck that didn’t show up until 3 weeks after the total move, and it included other parts of one of our beds, among other things we needed right away. There was little to no communication about that truck, and it felt like it was only being addressed because I kept calling. They offered me only $100 off of an $11000 move for the trouble. Absolutely terrible experience. Will not choose them again, especially at this price point. We did not get what we paid for.

9. M

   Melanie S.

   Source: MoveAdvisor · Walkersville, MD to Medina, OH

   30 Aug 20214+ bedroomPaid $16,000

   Extremely bad experience - do not use them!

   Do not believe anything they tell you. We placed our belongings in storage with them for 3 months, and were told to give them 2-weeks' notice to schedule delivery. We gave them 10 weeks' notice and yet delivery was late. The moving coordinator never responded without constant follow-up. When she did respond, the information provided was very limited and usually untrue. MANY items damaged, have not yet submitted claim because we anticipate finding more. It appeared that they just threw our belongings onto the truck. Items that were packed very well with bubble wrap and packing paper arrived damaged. Items they packed for us (lamps, chairs, etc.) arrived damaged, even thought they were very well wrapped. At least 20 damaged items were damaged, and we haven't finished unpacking yet. Upon delivery, many items that required assembly were left unattached. We did not notice until the next day because they placed them together, but did not connect them. For example, we have a 6-piece bookcase that should have been connected by bolts but was just placed together. Thankfully I found a box labelled "Parts" and found the bolts in it, but had to pay a handyman to assemble it correctly. Same goes for a 2-piece armoire, and a 3-piece desk/bookcase.

10. K

    Karim B.

    Source: MoveAdvisor · Charlotte, NC

    15 Jun 20214-bedroomPaid $10,000

    VERY BAD EXPERIENCE!

    I am very disappointed with Hilldrup services: 1-They did not honor their contractual commitment to deliver on time 2-Very poor customer service, you have to chase the information to know where your belongings are and when they would be delivered 3-The quality management promised before you sign the contract with Hilldrup is simply a lie, 4-Do anticipate damages to your belongings and be ready to fill complaints to a 3rd party as they are completely disengaged 5-Overpriced without better quality Very disappointed experience!