29 Apr 2022 · MoveAdvisor
1.0 out of 51.0
I would never use Hilldrup again. They came recommended to us by family (who have also since had a negative experience). Issues started from the beginning when they did not send enough packers to complete our pre-move packing. The individual was nice but there was too much work for her to complete in the allotted time. We were unable to get ahold of our move coordinator to resolve that day, and had to call the central dispatch line. The move out process was the best of the components, folks were nice, prompt and courteous. All of this pales in comparison to our move in. Our movers were late, rude and careless with our items. They claimed to not be able to fit the truck down the street, blamed our move coordinator who in turned blamed them. A 2hr move process that was supposed to start at 12pm took until 11:30pm at night and was meet with bribery, refusal to complete the job and utter rudeness. Protective materials were not used and many items ended up being damaged. The claims process was equally as horrible with the company covering a fraction of what the true costs of things were. To add insult to injury, several months later we received an additional invoice on top of the $7k+ we had already given them with no context, invoice or rationale. Several months later (now) in an effort to rid myself of this horrible company we have paid the invoice. I could go into far more details about all of the mishaps that occurred with this move, but I wont. Just know it was horrible. Moving is already stressful and this company made it significantly worse. I would never use Hilldrup again, and will urge anyone and everyone I know to stay away.
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