Hilldrup

Reviews

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1. D

   Don W.

   Source: MoveAdvisor · Washington, DC

   31 Mar 20211-bedroomPaid $7,500

   TV damaged, not reimbursement

   Hilldrup mispacked and mishandled a TV and I was not reimbursed. Despite recommending/requiring third party crating of my 65" TV, they neglected to schedule the third party and instead had their worker stuff the TV in a box with a coffee table top and some blankets. I couldn't reschedule the pickup and had to let it go, knowing it looked iffy. I have proof of their mistake and still I got $0 for the TV damage. A $2,500 chair also needs reupholstering and I got a fraction of what it would cost as an "appearance allowance". Zero stars from me.

2. E

   Elisa B.

   Source: MoveAdvisor · Glen Allen, VA to Spring, TX

   19 Jan 20203-bedroomPaid $10,000

   Missing Items / Flooded Home.

   Items Missing Moved from Virginia to Texas. Driver was awesome. Cords from TVs and Dyson vacuum lost. They put them (remotes, chargers, cords .. ) all in a box that never made it to the new house. Worker plugged the toilet which in turned flooded the house causing over $30k in damage, almost lost sale of home. Horrible, stressful situation. Items delivered in 2 deliveries WEEKS apart. Was given under $100 in compensation from Hildrup. Move aged me 10 years. Beware!!

3. S

   Steve

   Source: MoveAdvisor · New Kent, VA to Williamsburg, VA

   8 Nov 20184-bedroomPaid $5,000

   Hilldrup Movers - Be Warned.

   An absolute nightmare. Reading the other reviews, it looks like I am the exception and not the rule. Too bad for me. Read the reviews before selecting Hilldrup and never envisioned such a negative experience. Starting with the packers who were obviously in such a hurry to leave that fragile items were not labeled. Major damage to property with minimum compensation. No protection to cover new carpets. Rude and inexperienced help. Supervisor did nothing but sit in the truck making phone calls or sleeping. I could write pages on the negative attitudes, the broken items, the damage to the new house, and the refusal to put items in the requested location, such as many boxes marked to go to the basement left in the garage. Bed frames taken apart and the bolts and screws lost. The move was in July and I am just getting the final, small compensation. The moving estimator was professional and the coordinator helpful. Several members of the moving team were courteous and productive but lacked any direction from their supervisor. Corporate tried to handle the situation and I guess they did what they could, which unfortunately wasn't near enough. What is one dissatisfied customer? Not much unless it is you! I have moved several times and realistically, some damage and inconvenience is expected. This was and continues to be a nightmare. Be warned!

4. M

   Mark R.

   Source: MoveAdvisor · Brooksville, FL to Bolingbrook, IL

   26 May 20173-bedroomPaid $11,000

   Very dishonest.

   An extremely dishonest company from top to bottom if you want lies and deception this is the company run don't walk away from this business.

5. D

   Daniel

   Source: MoveAdvisor

   27 Feb 2017Paid $7,600

   Horrible Experience.

   First, the good: The staff and driver were friendly and courteous. But while that is great, it doesn't replace the headboard that was DESTROYED with a fist-sized hole punched through it.

6. S

   Sharad A.

   Source: MoveAdvisor

   20 Jan 2014Paid $3,000

   Bad Experience with Hilldrup.

   This is regarding my recent movement with carrier no: U104-773-3.This movement is from Mooresville, NC to Hackensack NJ. I wanted to report the bad experience that I felt with the Hilldrup. The driver that came for Unloading on 01/08/2014 refused to bring my couches and king size mattress with the reason that elevator is too small to fit them. And ultimately I have to keep these items in Storage unit.   Then I called a "Movers 201 Inc" and they inspected the size of Item and elevator size and told that these can be easily brought into to the house using the elevator. So I hired them and they successfully brought the items in 25 Minutes. Now these items are in my house. So the driver that came from Hilldrup was not having any experience of unloading and brings the stuff to high rise buildings. This is very bad and so unprofessional. The driver from Hilldrup spend 4 Hours talking to people around the country and discussing about my couch and mattress. And driver from Movers 201 just took 25 mins to bring my stuff to the apartment that Hilldrup was not able to bring in. Also I have pay to Movers 201 additional expenses of USD 275. And me as customer is in loss as Hilldrup as send such a unskilled driver for unloading the stuff. I asked Hilldrup to pay me that I paid to Movers 201. For more enquiry on my payment to Movers 201, please contact Mr. Amir - his cell no is: 201-994-5984 and there address is: 260 Hudson St, Hackensack, NJ 07601 (201) 807-0800.