JCL Transport

Reviews

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1. M

   Michal M.

   Source: RemovalReviews · Exeter, UK to The Hague

   14 Feb 20232-bedroomPaid £1,899

   Fantastic service

   Fantastic service. The van arrived on time. Very cheerful and chatty all day, the guys loaded the van very quickly, collecting everything from the rooms. The entire collection and delivery process to The Hague the following day went smoothly. In these days where money is very important, the price offered by the company was very attractive, and the service provided was of the highest standard. Definately recomend. Thx

2. G

   Giovani R.

   Source: RemovalReviews

   6 Feb 20232-bedroomPaid £1,999

   MOVE TO AMSTERDAM

   Wonderful service, very polite and professional coordinators who care about your experience. They kept us up to date every step of the way and aided us with all the help we needed for the customs documents. Very good price and reliable team.

3. K

   Kamil Z.

   Source: RemovalReviews · Leicester, UK to Lutomiersk

   8 Dec 20223-bedroomPaid £1,200

   100% recommend

   I really recommend JCL Transport. They arrived on time and they have done everything as agreed. Excellent wrapping service. Professional driving, nothing damaged during the transport. Really fairly price and very helpful staff. They'll helped me with estimate the weight and capacity my staff took up. I'll definitely use them again. One's again, definitely recommend ?

4. F

   Filipa C.

   Source: RemovalReviews · Portsmouth, UK to Vila Nova de Gaia

   31 Aug 2022Partial movePaid £2,600

   JCL Transport

   Great service at great price, they helped us through the whole process, collected everything from England, on a Sunday morning and by Tuesday morning everything was delivered in Portugal intact. Very happy with the service and the driver was very kind to help us move and store everything safely in the back of the van. Great communication, all docs were sent to us what made the process easy and even helped us fill in those same documents. Thank you to JCL Transport.

5. C

   Chris R.

   Source: RemovalReviews · Mullingar to Cambridge, UK

   31 Jan 20233-bedroomPaid £3,100

   Meant well but a shoddy experience

   My experience with JCL was really very smooth and clear...until the day the van was due to arrive. The driver was due at 9am, but didn't show up until 3.30pm. I had a flight to catch that afternoon to meet the van at the destination the next day, so was keen on the early start. My rep at JCL did seem genuinely concerned about it, as I think the contractor they used was messing them around. I was told by the contractor on the phone that their driver was new and had taken the wrong job ahead of mine. A few minutes later I got a text from JCL saying the van had broken down. This was pretty annoying as it was clearly a white lie. We loaded the van up and I managed to get a lift to the airport just in time catch my flight. The van was way over the weight limit which I feel was a shared responsibility between myself and JCL, as I sent photos for the estimate and did a video call walk through. Anyway, long story short we had to pay for a second van (1500) plus a handling fee (165) to move half the load to a new van. Due to the driver being late and the van being overloaded the ferry was missed to get back to the UK. As a knock on effect of this I spent the first night in my new house sleeping on the floor in a sleeping bag...not ideal. I do believe my rep tried his best in the background but communication back to me on updates got really poor at this stage and I had no clear idea on when my belongings would arrive. I was told the 1st van would arrive around 3pm on Friday, which was ok as I had some errands to run. The van arrived at 1pm while I was about an hour away. The driver then called me angrily saying he wasn't going to wait for me and just unload without me. I then had to drop everything and rush back, all while not being able to get through to my rep at JCL. As shown in the pictures the van used was actually damaged at the top and leaked a lot of water (it was also untaxed). It's just luck that nothing was actually damaged as the boxes at the bottom were plates/plastic containers etc. When I spotted the 1st wet box the driver told me ''oh yeah that was customs checking it''.... The second van arrived after the weekend on Monday, again while I wasn't around, luckily a friend was able to attend and put our belongings under cover in the garden. I was driving at this stage and had my reps manager, the driver and the drivers boss all ringing me to pay them. It was like being hounded, one point that really bothered me was the driver rang me and said that he had some medical equipment to pick up urgently and he couldn't leave until I paid JCL. Going on the previous comments from the drivers and the contractor I highly doubt this was true. I did ask for a small refund from JCL for some damages to my childs cot, some of my bikes and some furniture (that was wrapped up) but was firmly told no with a copy and paste of the shipment terms from the contract. Did my belongings all arrive eventually? YES. Was anything damaged beyond repair? NO. Was it cheaper than other company quotes? On par but not worth the small savings due to the stress of it all. Did I know what was going on with my belongings after pick up or where they were? Not a clue. Was it a stress-free experience? Not at all. Would I use JCL again? Unfortunately no. Would I recommend JCL? I do think my experience wasn't the norm, so it would be unfair to slate them but I would certainly over estimate the space you need and consider weight as this was not taken fully into account - which is a lesson learnt my side but an oversight from JCL on this occasion.

6. A

   Annika H.

   Source: RemovalReviews · Munich

   31 Jul 20232-bedroomPaid £2,500

   Moving from Germany to Uk

   Mediocre experience. Very bad communication, specifically on the moving date. Conditions as pre-aligned in the contract ( no customer assistance) were only fulfilled after lengthy negotiation at the moving date. Our agent Shelly was unable to contact throughout the entire date. Also wrong delivery date. No damage on the objects.

7. G

   Gee D.

   Source: RemovalReviews · London, UK to Vienna

   24 Oct 20214+ bedroomPaid £3,300

   NOT recommended

   Sadly, I cannot recommend JCL as a trustworthy partner in anyone’s move. The two men that were sent arrived tired and appeared to be “not in the mood” to work. The very first question I was asked with the use of Google translate was if I could get help and if I had little boards with rolls on the bottom so that they could start unloading the van. Of course, I am not equipped with anything like this otherwise I would have asked friends of mine help me with my move and not hired a company to do so. I tried to make recommendations as to how to move things and what to watch out for but me and my mobile google translate were blatantly ignored, Within the first 5 Minutes of their arrival, the entrance to my house was damaged. But this was not to be the only damage caused that day. By the time the movers were finished and I was pressured with threats to release the outstanding monies, doors, walls and goods were severely damaged, some beyond repair. After having had a surveyor look at the numerous cuts, gauges and scrapes we were told that to make good we would have to fork out 1600£. I consider this to be outrageous, especially because the woman at JCL promised she would help us get everything sorted and not to worry, they are covered by insurance etc…well, what can I say, we tried to contact her and after she sent us a page in Bulgarian which we might have to have translated since they are using a different alphabet to us she disappeared completely, leaving my family and me with lots of damage and no one to talk to. I looked into their reviews and was stunned to find that comparemymove had removed them form their page giving them no review. After the experience my family had, I can understand why. Please do not choose JCL as your moving partner. There are a number of other companies out there at roughly similar rates.

8. S

   Stuart F.

   Source: RemovalReviews

   19 Oct 20213-bedroomPaid £3,248

   Upsetting in every way possible.

   If I could give no stars, I would. JCL are nothing short of despicable. They took my money, smashed up my goods on delivery and severely damaged the recipient's property. Then refused to help me claim anything back on insurance. Subsequently I have found out that they are NOT INSURED for any damage they cause to property, presumably hence the careless way the drivers off loaded the goods. They destroyed my pool table, an expensive metal gatepost and tore up the walls and floor of the delivery address, before beating a hasty retreat without a word, leaving my girlfriend utterly distraught. JCL palmed my removal off to a subcontractor and there was a problem right from the start. The two drivers turned up and refused to load anything, implying they weren't there to move my stuff, simply lend me a hand. After a panicked call to JCL, they reluctantly agreed to honor the agreement. On arrival in Austria, they were told that their truck would not fit onto the driveway. They insisted on trying and trashed the metal gatepost to an expensive electric gate before giving up. I gave them advice on how to unload the pool table at the other end, which the recipient reinforced when they arrived. They ignored us and moved the table without any protection, damaging it beyond repair. I was threatened that unless I paid the balance of the money, regardless of the damage being caused, that they would stop unloading. So I reluctantly paid the balance on their promise that they would sort it all out for me with the insurance people afterwards. They then proceeded to send me an email with the insurance company's contact details and washed their hands of the matter. It turns out that they only insure goods, not property, so we've been left with a big bill for all the redecorating needed inside and the repair to the gatepost outside. Please, I would urge you from the bottom of my heart to avoid this company like the plague.