JoChas Moving & Delivery

Reviews

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1. S

   Sharon D.

   Source: MoveAdvisor · Orlando, FL

   12 Jan 20192-bedroomPaid $450

   Best Move Ever!

   They did an amazing job from start to finish. Price was perfect for my budget. I highly recommend!! This was hands down by far my best move ever!

2. W

   Wesley C.

   Source: MoveAdvisor · Orlando, FL

   10 Dec 20174-bedroomPaid $500

   Excellent.

   Charles and his crew did an excellent job.We had some furniture moved from a storage unit to our rental property.They finished faster than the time we were quoted and the customer service was great.All of the item arrived in perfect condition without any scratches or dents.I recommend these guys to anyone with moving needs!!

3. S

   Shawn W.

   Source: MoveAdvisor · Davenport, FL

   1 Aug 20263-bedroomPaid $400

   Think twice!

   This was, by far, the most unprofessional moving company I've ever dealt with. Ironically, my girlfriend used this same company a year ago, and they did an excellent job. This time, it was the complete opposite. First, they canceled the original moving date because they had double-booked. While we understand mistakes happen, there was no apology or concern for the inconvenience. They rescheduled us for two days later. On the rescheduled day, they were supposed to arrive at 9:00 a.m. but didn't show up until around 1:00 p.m. During that time, they didn't answer phone calls or text messages when my girlfriend tried to find out if they were still coming. When they finally arrived, there was still no apology or explanation. Because they arrived so late, the move ended up taking place in the rain. They tracked mud and dirt throughout her brand-new townhome and said they didn't use shoe covers. Had they arrived at the scheduled time, the move likely would have been completed before the rain started. At one point, my girlfriend went upstairs to check on the movers because they had been up there for quite a while. She found them lying on the floor and on the furniture taking a break, and she noticed a very strong unpleasant odor in the room. Despite the delays, they still charged for an additional hour. Overall, the communication was terrible, there was little regard for our time, and the level of professionalism was extremely disappointing. We chose this company because of the excellent experience we had the year before, but this experience was completely different. Based on what we experienced, I would not recommend this company.

4. K

   Kelly B.

   Source: MoveAdvisor · Orlando, FL to Kissimmee, FL

   26 Jul 20252-bedroomPaid $1,000

   Move

   I would never recommend this company ever——beware!!!! I booked two moves within the same week. On a Sunday, I had things moved from my home and booked four hours to move. The movers finished two hours early. Following that, I moved more things on the next Wednesday. The movers started at 6:36 am. I was told that I got 3 1/2 hours of moving time with thirty minutes to drive to the location. I was moving within the 30 miles allowed, but it took about an hour to get to the destination, so because of traffic (not my fault), I lost 1/2 hour. At 10:06, they came to me and said my credit card was declined to pay for additional time that would be needed. Now after having not used two hours on a previous move a few days earlier, they tried to charge my card without asking me telling they needed more time to put the beds together. I said but I already paid for two hours that I didn’t get any moving. Plus I didn’t understand how moving began at 6:36 and at 10:06 the window was closing. If the move included 3 1/2 hours of moving, and 1/2 drive time, it’s still a 4 hour window so they should have kept moving and should have finished by 10:36, not 10:06. He said there was another 1/2 hour built in for their drive home. They added that at their convenience. Never heard of that before. So the hour drive it took to my house plus the half hour for them to get home left me with 2Hours of actual moving time, which was not the three 1/2 hours promised. So I paid $85 to get another half hour of moving. I was also charged a $25 fee for using a different credit card to pay for this extra half hour. There were a box of wine glasses that were broken during the move. When I inquired about replacing them, I was told they compensate 60 cents a pound. It was just unreal. When I was approached about my card not going through for the extra half hour, both beds were not put together and they told me they’d have to leave them like that if I didn’t pay. One of the movers said it was his company, but I doubt it because he said he was being forced to stop the move. I couldn’t believe they were going to leave me with beds my children couldn’t sleep in. When you are a single mom with no one standing beside you, women are taking such advantage of. I work 3 jobs and the move was already $900. Now it was $1000. They said I was rude because I was so upset that I hadn’t gotten to use the two hours I had previously paid for. Here’s the real kicker though. After I paid another $107 to have the beds put together, I went back to my old apartment and where they have moved the couch, they had ripped the flooring and did not mention one word to me that that had happened. When I reported it to the company, I was hung up on twice. It just amazes me how people will treat other people just for a buck. This company cared about nothing else. I should have known from the very beginning that the secretary acted like she was doing me a favor honoring the Groupon but yet a Groupon was never purchased by me. So in other words, they used Groupon to get business and not actually used Groupon but acted like, well we’re still going to honor it. So I guess it’s going to be a fight in small claims court to fix my flooring. On a side note, the movers were hard working and pretty fast, but the business is shady and does not care about people at all. I felt very upset, unheard and didn’t understand their rationale. When I spoke up on behalf of myself, I was hung up on twice. Please go with a company that insures your goods for their value and delivers on their promises. Very very disappointed. I am also in the process of filing a complaint with the better business bureau. Is it even legal to leave children’s beds in a condition that they cannot be slept in? What I’m finding out is that if they are taken apart by the movers, then they must be put back together. I will keep an update coming on here and am making a video of my experience. So sad that there are people out there who will literally treat others like that. They have no pride or concern for their reputation. So sad.

5. D

   David C.

   Source: MoveAdvisor · Boca Raton, FL to Deerfield Beach, FL

   21 Dec 20241-bedroomPaid $454

   Scam

   They will bait n switch you, and once you e paid a deposit expect to pay the full balance the night before despite no services being performed. They changed the contract three times and charged my card multiple times without authorization, didn't even tell me they kept charging me. Charged me for two hours dead time while employees were getting high only to discover my TV and an expensive lamp are missing. Owner doesn't return calls .. huge scam

6. D

   Deidre W.

   Source: MoveAdvisor · Miami, FL

   3 May 20211-bedroomPaid $1,400

   Mochas Moving, Fort Lauderdale

   DON’T USE THIS COMPANY! It took Dante and Tommy 8 hours to move items for a one bedroom apartment. Firstly, they arrived two hours late, which resulted in them arriving at my condo building too late to move the contents (of a truck that was barely 1/3rd full) before the truck had to leave the parking lot as per condo association rules. While Tommy was trying to find a spot to park the truck on the road, the other mover Dante (who was efficient) had his hands tied because he couldn’t move anything by himself. When they arrived, Tommy didn’t even get out of the truck for about half an hour, although the 4 hours I had booked them for, had started rolling. He took an extraordinarily long bathroom break. Lots of talking. Arguing as to how best to do things. Granted there were challenges since I had two pickup points (a storage unit and a house), and most of the furniture couldn’t fit into the elevator. This resulted in them having to carry my furniture up two flights of stairs. I was informed that they had to carry furniture up 6 flights of stairs the previous day. Clearly, although Dante was willing, Tommy couldn’t be of much help. The man looked tired from the moment he arrived. One piece of furniture they couldn’t get up the stairs. I had to promise them a big tip (literally gave them all the cash I had on me, amounting to $140) to try and get them to continue the job since Dante would constantly threaten to quit. This with my belongings sitting on the street outside their truck. They undertook to dump two pieces of furniture that they couldn’t carry/got in. After they left, building security informed me that they had thrown one piece over a railing from the second floor in order to break it and put it in the building trash (which is not permissible), and they simply left the other piece at the entrance to the building. I then had to pay another company more than $200 to move it for me. Mg total cost for this move was $376 up front (for four hours) plus $600 (for 4 additional hours) plus $75 extra due to a long carry, plus the $140 tip. That totals almost $1200, plus I had to pay another company to remove the pieces they had simply left behind. As if this wasn’t enough, every single piece of furniture they brought is badly scratched, even those that were wrapped,andsmallinsize. Boxes were treated with disrespect and items broken. May I add, everything was prepared prior to their arrival, for simple pickup. They took 8 hours to move a king size bed, coffee table, two 2’ bookshelves, two lamp tables, one sofa, a mirror, a small round dining table, a 6 seater dining table, a chest of drawers and two rugs. Also boxes. And this cost me $1,400+ excluding damages.

7. D

   Denise M.

   Source: MoveAdvisor · Tampa, FL

   22 Apr 20203-bedroomPaid $2,374

   Non responsive owners and overall terrible company.

   Negative 10 is a good rating.Told Charles I needed a 12 hour move, and he scheduled 10. The pity of it is Charles moved stuff from storage to a one car garage approx. a year ago for me so HE WAS most familiar with the items to be moved. He remembered the move when we spoke therefore he knew the scope of just the garage alone, plus the house. Movers showed up at 1:30 pm after already working 6 1/2 hours and milked me for 6 hours of overtime. They didn’t use ramp just fricking truck lift all night long and into the morning hours. Crew had no hustle, broke a recliner and dropped a piece of my headboard with drawers which now drag. Didn’t wrap things and used my tools to disassemble and reassemble furniture. Movers did not know how to disassemble bed with drawers beneath mattress so, lucky me I got to pay for on the job training. When the movers arrived so lateI called Charles to express my extreme displeasure and all I got from him were excuses. I told him I wanted to speak to someone in management and he told me there was no one he was it ! Post move I tried to reach owner, on at least 3 occasions, over the last 6 days in an attempt to make this right, got crickets. RUN FAST AND FAR from this company! My next stop is the BBB and my credit card company, not only did they bilk me for tons of overtime they didn’t finish the job, I had to hire another company to finish. Lead guy whined and complained through the move that he couldn’t get items through doorways.

8. K

   Kyle W.

   Source: MoveAdvisor · Winter Park, FL to Longwood, FL

   16 Mar 20204+ bedroomPaid $1,200

   Awful Management.

   Over the course of a week, I spoke with Charles in Orlando about my upcoming move. He seemed incredibly personable on the phone, so I decided to go with them. I am beginning to wish I didn't. When we booked the move, Charles told me that we would start my move between 10am - noon. He even told me that the movers would show up closer to the 10am side of the window because it was a slower day. I showed up at the house early that morning to get everything I could staged and ready for the movers. Charles calls me about 10:30am and tells me that the movers are at another move and my new window is now noon - 2pm. Around 2pm, I call back and Charles says the movers aren't finished with the 1 bedroom apartment yet. Then it's 3:30pm, and I start calling because I'm ready to cancel the move and get a UHaul and try to do it myself. I am a disabled vet and am willing to try to move a 5bedroom house myself because I feel like I could have it done by the time the movers even showed up. As I'm calling at 3:30pm, Charles stops answering my calls. In fact - To this day, I haven't had Charles answer the phone, call me back, or respond to my emails. The movers finally showed up just before 4pm, to START a 5 bedroom house move. When I talked to Charles on the phone to set this move up, I even upsold myself and asked to have another mover help because I knew we had a lot of stuff. I was weary because I wasn't sure that all of our items would fit on the truck and Charles over and over insisted that everything would fit and even went as far as to say, "This is the biggest truck you can drive before you need a CDL, We'll make it fit". So, the movers start moving our things and pack the truck to the ceiling - Come to find out, it doesn't all fit. We had an entire garage that was left at the house, the kitchen table, the master bedroom's furniture.. At this point, it took 4 hours to get the truck loaded and we head to the new house. The guys are already tired. It's 8pm, they've been working since 6am. They are apparently become less and less careful with our belongings. Our coffee table was taken off a 4 wheel dolly, stood on its side, then swiveled to fit into the doorway, while scratching the face on the concrete. Our playroom shelves, are so wobbly, that we can't even put them up anymore because they'll just fall right down. Our dining room table, that was noted was probably the most important piece of furniture in the house, was walked right into the corner of the drywall, leaving a nice dent. The gymnastics beam was placed on top of everything in the truck, which then scratched and ripped the fabric on the roof, down the entire beam. These are the things we have found so far, but they will make sure to make you sign a release as soon as you want that clock punched stating no damages were caused from the move. This company is money hungry. They don't care about you and they don't care about your belongings. Just because you found a Groupon for them, doesn't mean that's what the cost will be. If you are looking to do a large move, 3 br house or more, this is not the company for you. You will end up spending over a grand like I did, and half of your stuff will be at the original home. Charles, when you read this, just know I don't want anything from you, but if I can help someone overlook your company and not fall for your lies over the phone, I'll be happy. You're a cheat and based on the reviews I see on this page, it doesn't seem like too many others are happy with you or your company either. TLDR; The movers will show up 5-6 hours late. You will pay FAR more than you expected. Your belongings will be trashed. Charles will simply laugh at your emails while he counts your money. Find another moving company, you'll be glad you did.

9. L

   Labriska G.

   Source: MoveAdvisor · Tampa, FL

   19 Dec 20191-bedroomPaid $299

   Go somewhere else.

   I hired them to do a one bedroom move. They did not pack or wrap anything up! Now, almost everything is scratched up or completely ruined!

10. D

    Dan M.

    Source: MoveAdvisor · Ocoee, FL

    22 Nov 20193-bedroomPaid $474

    Ocoee area movers dropped my fridge!

    I chose this company after finding them on Groupon. They never verified my voucher, and still charged me an extra $200 that was not included on the Groupon. Shady but I agreed to the extra charge cause I just wanted to get the move done. Day of the movers themselves were polite and hard workers. However their attentiveness is questionable at best as evidenced by the fact they rolled their hand truck off the walkway and into the grass at my old house, which caused them to drop my 1 year old Stainless Steel fridge face first in my driveway. At the new house they were worried about the clearance of the front door and tried to get me to remove the fridge doors, which is when I noticed they’d dented and scraped up the stainless handles pretty significantly. They eventually were able to get the fridge in without further incident (though they still made me personally remove my front door), and when all was said and done we got everything moved. Upon finalizing paperwork I asked the movers what happens if I sign off for no damages before I’ve had a chance to check the fridge properly and was assured if I encountered any damage to call the office and they’d take care of it. Sure enough after they left and I had to move my fridge into place myself I discovered the freezer was no longer closing properly as I felt the cold air on the side of the door and observed everything defrosting. I called the office as instructed that same night and filled out the damage claim. The company did get back to me about a week later and informed me that the movers involved did acknowledge they dropped the fridge so they’d be willing to cover the scratches and dents, but won’t cover the freezer at all because I signed their paperwork that I wasn’t aware of any damage before they left. This is clearly a company that doesn’t care about the position it puts their employees in and prevents them from doing the right thing to save a buck. I don’t understand how you can be allowed to acknowledge you dropped an appliance and did cause damage but refuse to cover the full damages you know you caused simply due to paperwork. If you use this company I sincerely hope they either take better care of your belongings, or you make sure to refuse to sign off on their paperwork until you’ve fully unpacked your house and had a chance to thoroughly inspect all of your belongings.