3 May 2021 · MoveAdvisor
1.0 out of 51.0
DON’T USE THIS COMPANY! It took Dante and Tommy 8 hours to move items for a one bedroom apartment. Firstly, they arrived two hours late, which resulted in them arriving at my condo building too late to move the contents (of a truck that was barely 1/3rd full) before the truck had to leave the parking lot as per condo association rules. While Tommy was trying to find a spot to park the truck on the road, the other mover Dante (who was efficient) had his hands tied because he couldn’t move anything by himself.
When they arrived, Tommy didn’t even get out of the truck for about half an hour, although the 4 hours I had booked them for, had started rolling. He took an extraordinarily long bathroom break. Lots of talking. Arguing as to how best to do things.
Granted there were challenges since I had two pickup points (a storage unit and a house), and most of the furniture couldn’t fit into the elevator. This resulted in them having to carry my furniture up two flights of stairs. I was informed that they had to carry furniture up 6 flights of stairs the previous day. Clearly, although Dante was willing, Tommy couldn’t be of much help. The man looked tired from the moment he arrived.
One piece of furniture they couldn’t get up the stairs. I had to promise them a big tip (literally gave them all the cash I had on me, amounting to $140) to try and get them to continue the job since Dante would constantly threaten to quit. This with my belongings sitting on the street outside their truck.
They undertook to dump two pieces of furniture that they couldn’t carry/got in. After they left, building security informed me that they had thrown one piece over a railing from the second floor in order to break it and put it in the building trash (which is not permissible), and they simply left the other piece at the entrance to the building. I then had to pay another company more than $200 to move it for me.
Mg total cost for this move was $376 up front (for four hours) plus $600 (for 4 additional hours) plus $75 extra due to a long carry, plus the $140 tip. That totals almost $1200, plus I had to pay another company to remove the pieces they had simply left behind.
As if this wasn’t enough, every single piece of furniture they brought is badly scratched, even those that were wrapped,andsmallinsize. Boxes were treated with disrespect and items broken.
May I add, everything was prepared prior to their arrival, for simple pickup. They took 8 hours to move a king size bed, coffee table, two 2’ bookshelves, two lamp tables, one sofa, a mirror, a small round dining table, a 6 seater dining table, a chest of drawers and two rugs. Also boxes.
And this cost me $1,400+ excluding damages.
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