My Best Mover LLC

Reviews

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1. D

   Doraine B.

   Source: MoveAdvisor · Carlsbad, NM to Ames, IA

   2 Aug 2022StudioPaid $4,000

   They are so bad, they disappeared with our belongings!

   ABSOLUTELY DO NOT USE CONTRACT MOVERS SUCH AS “MY BEST MOVERS”! The movers, Najar Brothers, picked up our belongings on July 24 and assured us, multiple times, that they would be in Ames, Iowa, on August 1, without fail! They did not show up. We tried to call and text them and they did not respond. This went on all day. No response from the movers or the brokerage people. We did finally contact the movers. When they answered, were extremely difficult to understand. We managed to find out where they were located. The movers, with our property, were in Karen, TX! That is 12 hours and a thousand miles from where they were supposed to be on August 1. August 2, we still have not found our truck full of belongings. They are not answering phone calls or text messages from us or the brokers. All of the reviews are accurate! Do not fall into the trap of believing these people. They are no good.

2. R

   Robert A.

   Source: MoveAdvisor · Jacksonville, FL to Pottstown, PA

   27 Jul 20224-bedroomPaid $9,100

   Contacts

   These people are pushy and rude. They refused to stop calling me even after I told them I was using a different company. Best sdvice: Don't call them in the first place! Can't leave a zero.

3. L

   Lynn D.

   Source: MoveAdvisor · Pocatello, ID to Missoula, MT

   21 Jul 20223-bedroomPaid $3,990

   One of the Worst Experiences of My Life

   I scheduled a month in advance. They said they would call the day before to schedule the pick up time but didn't so I called them. They said the truck broke down and rescheduled for 4 days later. I missed the call the night before and called on pickup day, they said the truck broke down and wanted to schedule 4 days out (July 4th) but could not guarantee that they would show up. I ended up loosing my $1400 deposit, rented a Uhaul and hired loaders and unloaders and moved myself. The worst part is the person on the phone repeatedly said "I know moving can be stressful" yeah, especially if the moving company you hired doesn't show up. The stress was from My Best Mover not honoring their commitments. I honestly could not believe it, then checked BBB reviews and found many others with the same experience. this system will not allow me to give them 0 stars but would if I could. DO NOT USE THIS COMPANY

4. K

   Kevin C.

   Source: MoveAdvisor · Jacksonville, FL to Magalia, CA

   21 Jul 20222-bedroomPaid $4,500

   WORST COMPANY EVER!

   The guy below who suggested burning your stuff was right on the money. DO NOT USE THIS COMPANY! My home goods were picked up the first week of June for a move from Florida to Calif. The crew that showed were very shady and we had to watch them closely. They DID NT provide us with an itemized list like they were supposed to, for starters. Here it is 7 weeks later and we still don’t have our goods. I have called weekly since, and although their customer service folks are pleasant for 5he most part, the answer is always the same, “I don’t know, let me call our dispatch manager and I’ll call you back”. No calls back. Occasionally they’ll” mix it up with they’ll” be their Saturday or Sunday”. Of course, they don’t show up. What’s worse, I called the numbers on the Bill of Lading for the company based in California, and both numbers are disconnected. I just called the Pompano numbers and was told that the company had just called them and would deliver to me on Saturday of this week. What an amazing coincidence, right? These people are trafficking stolen goods, across multiple state lines! If you don’t want to ever see your stuff again, use them. I will be filing police reports on both companies.

5. J

   John D.

   Source: MoveAdvisor · Hoboken, NJ to Phoenix, AZ

   1 Jul 20222-bedroomPaid $4,500

   Terrible Company

   I was told I had 72 hours to cancel and that is a lie they keep your money and let you cancel your move. When I called to cancel the guy on the phone threatened me and said verbatum "Remember I have your address you don't have mine".

6. B

   Bomsoo C.

   Source: MoveAdvisor · San Francisco, CA to Philadelphia, PA

   13 Jun 20223-bedroomPaid $3,000

   DO NOT RECEIVE THEIR CALL!!

   This company just tries to take your money right after you receive the call by asking your bank information without giving you an enough time to read the terms and condition. When I tried to cancel the moving and get my deposit back, they just said that it was my fault as I didn't read the terms and condition saying too late to get my money back. The old lady on the phone was also very rude. You have to check other reviews below and stay away from this company. The first guy from the company sounded very nice but he was the guy who kept asking my bank information.

7. J

   Jess F.

   Source: MoveAdvisor · Woonsocket, RI to Johnstown, PA

   9 Jun 20221-bedroomPaid $4,600

   If I Could Give NO Stars I WOULD

   DO NOT USE THIS COMPANY!!! When my husband first spoke with the Company they were very nice, and we received a reasonable estimate. At the QA call we had added a couch to the square footage so we knew there would be an increase. When the movers arrived one was wearing flip flops! They proceeded to tell us they wouldn't take the standard platform bed apart (it was the paperwork as a platform bed). They finally agreed and said they wouldn't charge us for it, and they won't put it back together. We actually ended having them take less stuff BUT we somehow took an additional 150 square feet so we needed to pay them an additional $400 dollars this was on top of what we already paid them!! I also had to go around and clean up after the movers left rolls of used tape, wrapping stuff, etc. We never got an itemized list from the movers, and my Husband contacted this Company on 3 different occasions to find out why we were charged more, where is furniture? We moved less than 500 miles and were told it would be 1-7 business days it's now been 14 days...Every time he called he had to tell the CS Agent what was going on because I guess they don't take notes and put it in the Customer Files. He was told they have thousands of customers so basically we weren't that important. We finally were told today that our furniture was on the way, but the text from the Moving Company sounds like a 10 year old wrote so again not professional at all which is what we were told they hired for us. Hopefully our furniture will actually arrive tomorrow!!

8. M

   Marjorieann G.

   Source: MoveAdvisor · Ogden, UT to Chicopee, MA

   8 Jun 20223-bedroomPaid $10,000

   Tried to overcharge and now refuses refund

   If I could give them 0 stars I would. After receiving my deposit, they set up a quality assurance phone call to make sure I was properly quoted for everything that was going to be moved. On day-of, rather than moving my items as agreed, they had hired another company to do so and I was then charged over twice what was quoted, which I did not have. I was forced to send the truck away and am now refused a refund on my deposit despite no service being performed and despite attempted extortion. DO NOT USE THIS COMPANY!

9. L

   Lauren L.

   Source: MoveAdvisor · O'Fallon, IL

   5 Jun 20222-bedroomPaid $4,491

   My worst mover is more like it

   1. I gave exact dimensions of all of my items to Isabelle and she told me I had a small move that would be 490 cubic feet (3430 lbs). Isabelle left out 2 box spring/1 mattress instead of 2 beds which I didn’t find out until my quality assurance appointment with Jordan. 2. Isabelle promised I would get a 26 ft box truck to myself that was on its way to Springfield, IL and she even put me on hold to confirm with dispatch. Isabelle wouldn’t give me this in writing because she knew I wouldn’t be getting an entire truck to myself because my move was small. 3. At my quality assurance appointment with Jordan on June 2, 2022, Jordan informs me over the phone that I actually have 568 cubic feet of items and I have to pay more. 4. All moving services LLC arrives June 4, 2022 at 4:00 PM not the 10:00-12:00 we were told by dispatch. The driver says that I have more items than can fit in the empty truck and have 100 cubic ft more of inventory for a total of 668 cubic feet even though the inventory is accurate from my quality assurance appointment and Sylvie from customer service says I either pay more or lose my entire deposit that I made. So I have to fork up another $235.88 the day of after the banks have already closed. They also damaged the door frame moving the sectional pieces. When they finish the move at 6:30 PM June 4,2022 My entire move was 52 items and only took up 25% of the 26 ft box truck and the driver said initially that the items wouldn’t fit. 5. I was told by Lauren at My Best Mover LLC customer service that since All Moving Services LLC came to pick the items up early they would place the items at their hub in a secure location. The driver told me he was going to leave my items on the truck at their hub. So they told me: 1. I would be given my own private 26 ft box truck: I didn’t. 2. My items wouldn’t fit in the 26 ft box truck: They did with plenty of room to put other moves. 3. My items wouldn’t just be left on the truck they would be stored securely at no cost to me: Nope. The driver of All Moving Services says they are going to be left on the truck in Chicago. So three untruthful statements, or as I like to call them, lies. Don’t use this company. If you can avoid brokers entirely.

10. C

    Calila C.

    Source: MoveAdvisor · Janesville, WI to Eugene, OR

    27 May 2022Partial movePaid $1,200

    Horrible costumer service

    I had Hired “mymoversllc” in good hopes. The first red flag was that my quality assurance apt was set for 9:00am and I didn’t get a call until after 12:30pm. I decided to do a little more research and looked through reviews on several separate websites and was horrified with what I saw. I decided it was best for me to lose out of my deposit than possibly have my belongs misplaced, my moving dates scattered, or be upcharged x2 like I had seen on 80% of the reviews. When I called to cancel my move the people on the phone were incredibly disrespectful and out of line. They said that “Disneyland also gets bad reviews but that doesn’t mean people stop going there.” I was appalled. They continued to say that I wouldn’t get my deposit back(which I was aware of) and then said “it must be nice to have that kind of money to throw around or give away.” My move with them is now canceled thank goodness. Do not use this company.