North Van Lines

Reviews

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1. M

   Matthew S.

   Source: MoveAdvisor · Woodcliff Lake, NJ to Remington, IN

   11 Jun 20213-bedroomPaid $2,950

   Good Job

   I had the best moving experience with North Van Lines. The rep was helpful throughout the process and the men who picked up and dropped off my stuff were quick and professional. I have already recommended this company to a friend.

2. K

   Kelly B.

   Source: MoveAdvisor · Milford, PA to Missoula, MT

   28 Jan 20193-bedroomPaid $6,456

   Great customer service.

   I worked with Cheryl on coordinating a long-distance move across country. She worked tirelessly to get me the best deal she could and researched all avenues for finding me discounts that applied to my situation. During the moving process, when I was unable to talk because I was busy with other work, Cheryl was diligent and respectful about finding a time to talk that worked for me and followed up just as promised. I highly recommend their services to anyone looking to move long-distance or otherwise. Having a knowledgeable, professional contact that responded to my personal situation and paid attention to my moving needs and concerns really made a difference to me! Thank you, Cheryl! Kelly Milford, PA.

3. A

   Ash N.

   Source: MoveAdvisor · Oyster Bay, NY to Orlando, FL

   7 Jan 20193-bedroomPaid $2,300

   Move from NY to FL.

   It was such an awesome experience that I never imagined that it would be. My first move was horrible but North Van Lines made it easy, simple and exciting. None of my items were damaged or cracked. I had 2 amazing brand new TVs with surround system they all came to me in the new house in awesome working conditions. I am so happy with the move.

4. E

   Emely A.

   Source: MoveAdvisor · Staten Island, NY to Los Angeles, CA

   21 Apr 20241-bedroomPaid $1,500

   Scammers who hire criminals

   I was moving from NYC to LA and these people assured me an easy move. The minute they get to LA it’s two guys that came to deliver. One named James and the other was unknown. The unknown broke into the truck, stole James’s money and personal items. Turns out James hired him off of craigslist when North Vans specifically said they don’t hire people outside of the company. When i called Marion thorpe to get a partial refund he BLOCKED ME. As well as the company. I hope to sue the hell out of theae people one day. I’m even going to therapy for the anxiety of that incident

5. P

   Parker H.

   Source: MoveAdvisor · Enfield, CT to Savannah, GA

   24 Oct 20211-bedroomPaid $2,215

   Did not deliver furniture to my apartment

   The representatives purposely underestimated the space our furniture would take up on the truck so they can quote you a lower rate than you will pay and understated the likelihood of it take over a week to get our things delivered to our new apartment. They will not call you two days prior to when their truck will arrive as they should. The delivery took 3 weeks from when they picked our furniture up. The absolute most absurd part was when they refused to enter my new apartment complex because the driver didn't want to damage his truck. Although, I did speak to our complex and they had trucks 53 to 60ft inside of our complex. I told the driver this and he still refused. The driver also lied to me about a cop pulling him over and telling him he cannot enter the complex. I know because I was on speaker phone when the cop talked to him. The driver then told me I had to buy a Uhaul for the day so they could deliver my things. By the time I had bought the Uhaul he charged me an extra $165 for "making him wait" while we drove to Uhaul and I bought a truck. How could I be so inconsiderate? The driver also told the Uhaul employee to wait 20 minutes for his truck to be parked in the Uhaul lot and she said that wasn't ok. He told her, "It's 20 minutes, you'll live". After I rented the Uhaul, the movers loaded my things into the Uhaul, only after I paid them a money order or cash (they don't accept any other form, which is a massive red flag now that I know). The driver then told me he was not going to deliver the furniture to our apartment as per the contract because it was voided when he "couldn't" enter the complex. He said it would be an extra $400 for him to deliver now. So I used the remaining hour I had with the Uhaul moving my own furniture in. I found most boxes to be crushed and 5 out of 7 plastic tubs to be cracked and broken at the handles. And our $890 couch leg was broken at the base where it connects to the couch and cannot be replaced. The assistant manager I talked with, denied the driver did anything wrong after I told her about this experience. She proceeded to hang up on me because the conversation "wasn't productive". Never trust this company.

6. H

   Hannah M.

   Source: MoveAdvisor · Simsbury, CT to San Diego, CA

   8 Oct 20212-bedroomPaid $6,000

   Delivered black mold and pests

   Worst experience of my life. They completely destroyed everything I own. All items arrived drenched in muddy, reeking water, mildewy, and filled with maggots. It was the most disgusting and depressing thing I've ever seen. When they opened the door of the truck I could see that all boxes were completely crushed. It took me a minute to realize none of these were the original boxes. Our stuff had been removed from their carefully packed boxes and thrown haphazardly into random moving boxes. Probably because the original boxes had eroded to nothing. Even my carefully packed furniture had been completely unpacked and wrapped in black trash back instead. Bureaus were so water logged that, when I tried to open them, the wood just crumbled into pieces. And like all the furniture and mattresses, they were covered in black mold. The movers didn't even want to bring the stuff inside because it was so disgusting, so they left everything in the garage, and thoroughly washed their hands after touching all that. As we attempted to sort through the boxes looking for anything salvageable, we realized that our items were affectively composting, being eaten apart by tiny insects. Of course, they collected all the money before showing us the disastrous mess - which, by the way, was about $2000 move than the original estimate of $4000! They raised the price because they cannot drive an 18 wheeler into San Diego, which is mysterious because the stuff was never loaded into an 18 wheeler and the final destination was always San Diego. They also claimed that we had more stuff than originally estimated, even though we actually sold many large items that were included in the original estimate and tediously measured everything we had before they moved to make sure we were under capacity. And now I have to hire people to take all this stuff to the dump, deal with any bugs and mildew that made it into the house, and begin the grueling, lengthy claims process, which so far has consisted of a horrific conversation with dispatch where the lady blamed God for delivering black mold and insects to my house, which she admitted they knew about a month before delivery and chose not to inform me until after (meaning after I paid the final $2013 when they arrived at my home with the mold delivery). This company should not be allowed to operate.

7. S

   Sharanabasappa R.

   Source: MoveAdvisor

   2 Aug 20214-bedroomPaid $12,000

   The WORST mover ever

   Move from Bronxville, NY to San Jose CA. They don't explain things well about delivery window of 7-21 days will start from date of first available delivery. Customer service is the WORST -- talked to a manager and the manager of a manager both of whom lack basic customer service/obsession training; they just don't give a damn about the customer's concerns. If I could give 0 stars, I would. Don't ever go with this mover. Absolute worst.

8. R

   Ru S.

   Source: MoveAdvisor · Atlanta, GA

   23 Jul 20212-bedroomPaid $5,000

   Avoid at all cost

   Avoid like the plague. These guys are running a bait and switch scam. The sales guy " William" will bait you into thinking your things will get there quickly. He actually told me my stuff was on a popular route and shouldn't take more than 1 week. The quote you sign at the beginning of this process clearly says you will receive your things within 14 days if in the East coast. When the movers pickup up your things and as well upcharge you for taking up more space, they give you a new contract that 21 days for delivery is handwriting into it and in the fine print there's also a 21 days delivery estimate. At the point in which this was handed to me I had no choice but to sign and clearly I was exhausted from the 4 hours of moving things so they can put in their truck. It's been 3 long weeks and I still have not received my things. Avoid at all cost!!!! When you call in everyone is hostile and William will never speak to you again after you sign that contract.

9. K

   Karen J.

   Source: MoveAdvisor · Belvidere, NJ to Crawfordsville, IN

   20 May 20214+ bedroomPaid $18,000

   Nightmare move front beginning to end!!!!! Rate a 0 if I could

   DO NOT USE THIS COMPANY! They are the biggest scammers. My discussion with William B (Senior Sales) was in great detail and he left a bunch of stuff off the list. Initial quote was 7,000 and it went to over 18,000. I attempted 4 times to fix issue to no avail. I sent a message with no reply. So I called. I called a lot and 3 sales guys told me don't worry everything will be ok at the end. Ok for who? North Vanlines that's who. The sales guy was the one that gets you in to this hostage move situation. Then dispatch treats you terribly and very unprofessional by calling me a lier. My husband was in the car with me when I called the police dept to see if they were a legit company. The police confirmed that they were a business but had bad reviews. I said yes I see that now. They called and played back a message to me where the police told them I did not call. Ive been told that whole area of New Jersey is crooked. My dad had me concerned that I may not see my stuff again. Well I will tell you it was a very emotional sad day to say the least when my antiques, and home goods arrived broken and the mover they hired was an independent contractor named Tim P (which will be reported). He was very unprofessional, childish , and very rude. I had my own crew there and it made him very angry because he was not going to get his long hall fee money. He called me 4 days out and kept changing the time. We started at 11:20am and ended 13 hrs later 12:38AM. He was so rude and had tempers all day. He threw his dolly out the back of the truck and broke it. He also started using my 100 yr old dolly and I told him no he could not do that. He got upset. Threatened to leave and I told him I would have him arrested for theft if he did. He left all the tape and trash in my storage unit to include a banana peel. I took banana peel back outside and threw it in his truck. He was so unprofessional I was shocked . He kept singing to upset me, singing over and over "tape in the storage room love it love it love it. Called me a Karen. Said no wonder your name in Karen. I had to call the police twice. My cousin, a town detective so I had my basis covered. So this guys moving crew does not show up and he has his best friend helping him and he is not a professional mover but he was nice (Ryan) . They had me leave the money orders blank and aIthough that was odd, but they would not unload until I paid. When the driver called me he told me to have plenty of cash on hand. I did not have him deliver to my apartment so he got only 160.00 and he was expecting probably 6 to 800. fooled him I had my own crew to do my apartment. They screwed me out of enough money as it was. Dispatch had the nerve to tell me it was my fault that I did not get the issue fixed prior to pick up. I tried to tell them that I tried. William B (sales) along with all these other reviews is a scam company. Its a shame that these people are still in business. Sure wish I would have reviewed the company before I hire them. I wish I could share my pictures and videos but they are on my phone. This company probably has people go on and have friends leave a good rating to try to keep their number up. Too bad channel 12 wont do a story on this company. I will try to get through all my storage stuff but they packed it in till it was leaning. I'm sure there is stuff missing because they tried to give me other person stuff and I said not its not mine and someone will be missing it. Considering a court move due to everything that has happened. All my friends that were there could not believe the driver. He took down lines on my street and did not care a bit. said he has done it before and will do it again. Please pass the word and do not get this company confused with North American Vanlines, two completely different companies. The worst thing is they tore my old house up by sliding bin acrossed my floors and scratching them. Big chunck out of wall, fence and framing around front door. I have never not tipped but due to the damage I did'nt, they were upset so Im convinced that stuff was damaged on purpose. Some you could tell was intentional and if you could see my videos on how they unloaded my very expensive furniture and lawnmower you would cringe. I could say so much more but I would give them a zero rate if I could. My move was from NJ to IN and was 18,000 plus:(

10. I

    Irina V.

    Source: MoveAdvisor · Greenfield, MA to Greenville, SC

    16 Jan 20211-bedroomPaid $4,300

    Horrible experience

    Don't use this company. They charged me 1,000 stating I have more items. It was few extra boxes. They picked up my stuff and disappeared....1 email with my balance. Took stuff January 4,today January 16,no schedule, when called to find out they were very rude. Respect your self, stay away.