North Van Lines

Reviews

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1. M

   Maryann J.

   Source: MoveAdvisor · Oyster Bay, NY to Tampa, FL

   29 Dec 20203-bedroomPaid $12,000

   I don’t know how they still have a business

   DO NOT USE THIS COMPANY!!! Dave my salesman assured me best price, he'd beat any price. He also told me move cost is based on weight, as all movers do. After going over items I received two quotes, I had two large items I wasn't sure we were going to bring. I was fine with both and knew it would be a little more because we had a bunch of boxes. Movers showed up on time, in an unmarked truck. My husband and I immediately questioned the size of the truck for our move, in-fact my husband told the 'foreman' it wouldn't fit. . Foreman came in to see all of our items that we were going to move. We were still finishing up packing boxes and he assured me his guys would help me no problem (we have infant twins). After going over our items the foreman let us know he was also supposed to do a second pick up on the same truck! Based on the info our salesman had provided him he had us at 1100 cubic feet. Which btw we were now paying per cubic foot-not weight! He did his calculations, said he'd probably have to get another truck, and the price went from approx $6,000 to over $12,000!!! No joke. And that was with him not charging us for extras. It was 8:30 and the offices were not open. I left two voicemails, one for Dave and one on a generic line. The foreman said he'd get in touch with dispatch as well. He said he'd stop at the other job which wasn't too far away and come back when we heard from the office. It's 3:30 and NO ONE EVER EVEN HAD THE BALLS TO CALL US BACK! Thanks Dave Massey and North Van Lines, you saved us money and heartache as we are now using a well known reputable company for half your price! Word to anyone shopping, our current mover said NO reputable company provides FREE storage for your move. It's a gimmick and they tie the labor cost into the move just like what happened to us. Also you are supposed to pay by WEIGHT, not cubic footage. Stay FAR away from this company or you WILL get ripped off. Lastly, when my husband went to get the mail there was a water bottle filled with piss on our driveway. Real classy!

2. M

   Matt K.

   Source: MoveAdvisor · Bristol, RI to Brewster, MA

   17 Oct 20202-bedroomPaid $7,000

   Antagonizes and demeans customers

   I could say a lot, but my opinion isn't important. Read this email from their COO, Meme El Bakry: "M. E. Hello, My name is Meme, Chief Operating Officer of North Van Lines. Sorry for the delayed response, I've had a few less important things to do first before responding to your email. Allow me to take this time to respond with some fun facts, unlike the nonsense in the correspondence from L****** and M*****. I'll address you both separately. M******, Who are you? Actually, we don't care! You are not a customer of North Van Lines. L*******, Guess what today is? It's Friday! Guess what's NOT going to happen today? You WON'T be getting a refund! Just like William informed you via email and over the phone, you have requested to change the destination as well as the inventory list by adding a ton of additional items. Did you really believe you can attempt to violate the contract you already signed by changing the inventory and then claiming its VOID! Reality check, you are still under contract with North Van Lines and you are still responsible to honor that contract. The estimate you electronically signed upon your move reservation will never become VOID unless YOU cancel your move. You did not cancel in the required timeframe to receive a refund. You thought you can play this game and trick us but Ma'am we are not a hole in the wall company and we have an amazing team that can't be tricked or intimidated. North Van Lines operates in compliance with the rules and regulations of the US Department of Transportation and the Federal Motor Carrier Saftey Administration. Another fun fact, we have recorded calls, or did you forget. You thought "M***" can help you! The "Attorney" (hey "M***" did you see what I did there with the quotation marks? I hope this upsets you) that you speak of needs to find another career as this is the worst advice one can give. What your "Attorney" aka "M***" should've told you is that what you both have sent to us in writing falls under what the Law calls EXTORTION! Which is illegal and punishable by law. You thought you can threaten to defame our reputation with lies if we do not give you money!!! Are you out of your mind to think that would work? It is quite amazing how much personal information can be found by paying $1 online and by only having a name and an email (Yes I am talking about you, "M***"). Based on "M***s" email I guess we also can go online and post reviews about "M***" and his services. Based on what "M***" said apparently, you don't need to get service to trash a company online so we too can play this game. In fact, we too feel that all potential clients that need legal counsel should stay clear from your "Attorney" as he'd probably make things 10x worse for them i.e L*****. We will take action against the BOTH of you if ONE false statement is posted by either one of you or anyone you know to ANY 3rd party! Why didn't "M***," tell you to dispute the payment?! I'll tell you why, because you WILL NEVER win that dispute once we send in our evidence confirming your fraudulent behavior. Let me make this very clear to both of you! We are not intimidated, scared, worried or even feel a slight alarm from anything the both of you combined can do. I assure you for every action there will be a greater reaction as we will vigorously protect our reputation from frauds like you both that think they can extort a company out of money by threatening their reputation. We look forward to the false complaints so we can respond with FACTS such as call recordings of Lisa REQUESTING the changes followed by legal action for damages due to libel defamation. Back to "M***" CEASE AND DESIST ALL COMMUNICATION OR FRAUDULENT ATTEMPTS OF EXTORTION. Further communication after this formal request to Cease and Desist will be considered harassment as per N.J.S.A 2C:33-34 (isn't that the right code "M***") and further incidents of this type will be reported to appropriate authorities. You're lucky we haven't reported you yet. But no worries, our legal team is CC'd to this email and they already have everything they need to proceed, if necessary. FINALLY and MOST IMPORTANTLY, William Bettler, on behalf of North Van Lines we thank you and would like to commend you on your hard work and congratulate you on becoming OCTOBER's Employee of the Month Regards, Meme El-Bakry Chief Operating Office North Van Lines, Inc." Super classy, right? Caveat Emptor. Steer clear of North Van Lines.

3. J

   John B.

   Source: MoveAdvisor · New York, NY to Garner, NC

   20 Sep 20204+ bedroomPaid $17,000

   Horrible Experience.

   We recently used North Van Lines to move from NYC to North Carolina. The process started out well, the booking agent was very responsive and updated quotes when we went through the large amount of furniture and belongings to move. This started out as a good experience, we got our updated quotes and decided that this was the company to go with. Do not make the same mistake we did - look elsewhere. The movers showed up, about 13 staff and began wrapping furniture and moving boxes into the two trucks that arrived. Started great and quickly went down hill. Backstory - all of our boxes were clearly labeled for their destination and ancillary stickers like HEAVY and FRAGILE to assist the movers. - Stickers disregarded - My wife and I intervene several times as the movers were flipping over FRAGILE boxes and packing them on the bottom of the truck and throwing HEAVY boxes on top. - Furniture was quickly wrapped and they dismantled furniture to 'save on space'. We thought this was great to cut down on square footage and the contract we signed was to pack and REASSEMBLE furniture when it arrived - Several more conversations about carelessness with fragile boxes, furniture not being wrapped together and not to mention the carelessness of their move of the larger items. - The house we were leaving suffered plaster damage, baseboard damage, stair damage and some HUGE scratches on the floors. All of which I had to then repair. - Given a new quote at 33% higher for the two full trucks, oh when it arrived it only fit into 1 and 1/3 trucks so I am not sure how we paid for the two full truck square footage that was poorly loaded to receive trucks with only 2/3 the capacity. After multiple weeks truck one arrives at 1 PM, two guys and no equipment to work (no hand trucks, no box cutters, no tools) truck two apparently broke down and was going to be 5 hours behind them as they reloaded onto another truck. - This first crew was great, very professional and handled packages with care - after I ran to Lowes and bought a hand truck on our dime. - my wife and I had to step in and help to try to get this done in a reasonable amount of time with limited men. - half of the boxes were damaged, and even some of the hard plastic storage totes were cracked or crushed. I know the truck crew did not load the boxes and this was probably the loading crew back in NY but we were unhappy and they were at least empathetic. - We were all done by 5PM and they said the other truck had 4 guys and all the furniture (Truck 1 was all our boxes), so they would unload and rebuild. We thanked them and waited for truck 2. - Several calls on the truck and they arrive, at 8:39 PM. When I asked about the lateness and my concern of them not finishing until too late, dispatch assured me they have 4 guys and will get it done in under two hours. Well truck 2 had 2 guys, no hand trucks, no dollies, no box cutters, and no tools - tell me how do you reassemble furniture with no tools. - This team was completely unprofessional. I understand it was a long day for them with their truck breaking down and having to reload all the materials, but that is not on us nor the job. Put that behind you and get to work. - They spent the time arguing with each other, several smoking breaks and one of them was visibly sick and did not wear a mask - no matter how many times we asked them to put masks back on, they kept removing them every time they left our sight. Again my wife and I started carrying the furniture in and getting it done for them as they didn't seem to care about moving in any hurry or being careful with our belongings. Again a crew that was careless, scratched our floor in the entry way as they tried to drag furniture as we had to remind them to lift it. We finished unloading the truck around 11:40 PM and asked about them putting the furniture together to which they replied we don't know how to do that. Long story to get to the point of go with another company as we are currently fighting North Van Lines to get our money back for services not rendered as well as multiple broken pieces of furniture and damaged boxes.

4. K

   Kendra A.

   Source: MoveAdvisor · Queens Village, NY to San Francisco, CA

   12 Sep 20201-bedroomPaid $7,000

   North Van LIES.

   My company was moving me so I began to look into movers. During the process we were finding apartments and signing contracts internally and I was budgeting my move. I called and got 3 quotes North Van was 1. The sales person was friendly at the time and explained that my house which is 800 sq ft. can be packed up and shipped for under $5000.00. All dressers would be wrapped up with items left inside and the guys would pack everything and it would be unpacked in CA. White glove service she called it. I loved the idea because during this move I still had to work. I went with van lines. I gave the most detailed moving list known to man because I had a budget and I had them requote me three times. Cheryl says no problem and let me know if you have any issues. Sign the paperwork with the okay from the company. THIS WAS THE LAST TIME I HEARD FROM CHERYL. Enter in the RUDE, UNPROFESSIONAL AND GHETTO SIDE OF THE COMPANY. I get a call from the dispatcher claiming he is on the way for 12pm. 2pm rolls around and no one has shown. 2:30pm I get a call and he is outside. He tells me to come and look at his truck because it’s full & can’t fit my items. Day wasted! Next day they show. They will attempt to distract. IF YOU DECIDE TO STILL USE THEM FROM THIS REVIEW, WATCH THEM LIKE HAWKS. They start packing and I notice they start unpacking my draws. I tell them stop and that Cheryl said they would take the whole thing. THEY ARE TRYING TO MAKE THE PRICE GO UP. I was only taking 1 bedroom of my 732sq home that was 3 bedrooms/ 2 baths and all of a sudden it turned into 950sq space taken in the truck which is double what they quoted. I’m livid at this point because my budget was 5k. The price is now a couple of dollars from 7k. Red flags I saw was them trying to multiply everything while I told them to stuff the boxes and the fact that the mover came in automatically talking about a corporate move. At this time with the overage I called my company pissed and they said moving companies LIE. I called on 8/17 and told the dispatch I could accept delivery as early as 8/24. She said fine and send an email. I send the email and receive no answer. I call and a girl w/ a tude says wait for the email. I followed up and I get an email with the balance due at delivery. No details. 8/24 comes and goes. I decide to call and said hey I said I can get delivery and I haven’t heard anything. All of a sudden I get another tude from girl# 2, she states that they don’t have to ship it and they don’t ship the order until the date you list. BEWARE. This was not how this was explained by Disappearing act Cheryl. I told them fine if this is the case my stuff should have at least been packed on 8/24 and it’s 8/31 and I have no notification. They said when it’s packed I will be notified. My items left Sept 5th. The driver isn’t employed with North Van Lines, they state it’s their own trucks and drivers. LIE! I tell him I think an 18 wheeler can fit where I live in San Francisco because I’m by the water. It is now September 11th and he calls stating he can deliver tomorrow and the shuttle will be $712.50. Sales said it would be $400Let’s rewind to the sales conversation where she said the shuttle is minimum $400. The 712 was automatic. They did not attempt with the large truck. They also haven’t attempted with the 18 wheeler and automatically want to charge even more for a shuttle. I get a call from a no caller ID and it’s dispatch. This rude person Cindy is on the line with an automatic attitude stating that they have a shuttle. I said Cindy how does a shuttle go from $400 to $712. Attitude Cindy says do you have you email in front of you. I said Cindy I know it says minimum but where is the cost breakdown. She states in tiny letter that they charge $.75 per cubic feet for the shuttle. I said well you haven’t attempted to deliver with the 18 wheeler. She said my driver said he is using a shuttle and that’s what you are going to get! Or we will put your stuff in storage and you can get it yourself. Mind you I paid for them to unpack and that didn’t happen either.

5. R

   Ron O.

   Source: MoveAdvisor · Staten Island, NY to Davenport, FL

   10 Jul 20203-bedroomPaid $6,839

   Deceitful Business Practices.

   I would give it a zero star if I could. Deceitful business practices! My estimate for a long distance move was grossly under estimated so I got suckered in and after they loaded the truck and they had me, the price almost doubled. I had no choice but to proceed because I had to vacate the premise that day and now I have to sue. I kid you not, literally caught with my pants down. And when my stuff got to Florida, every box was damaged and many damaged items. Might have been done on purpose. Consumer Beware.

6. R

   Roee A.

   Source: MoveAdvisor · New Haven, CT to Los Angeles, CA

   13 May 20202-bedroomPaid $1,500

   CT to CA.

   They tell you everythings included on the sales call and then nickle and dime you, completely against their word. These people tried charging me a covid19 cleaning fee, yet their drivers show up with no masks, getting right up on me, and touching stuff in my house with no regard. Then they scratched my floors and claimed it was my responsibility to tell them to use caution. Didn’t know I gave them license to damage my floors. One and done for me. Good luck to whomever chooses to use these slimeballs.

7. H

   Herbert A.

   Source: MoveAdvisor · Ashaway, RI to Rockport, TX

   5 May 20202-bedroomPaid $7,600

   The Worst !

   Nitureas the worst experience EVER !! I could have rented a dumpster and just trashed all my own stuff. They literally ROLLED our furniture and boxes across the lawn and into the house ! EVERYTHING was broken. Our Mom had just passed and I wanted to move my Sister her andmy Mom's belongings to Texas. I'm 68, my Sister 63 and we had to move our own furniture and boxes into the house ourselves to keep the "movers" from ROLLING our belongings. No money can replace the damage they did. All my Sisters belongings and our Mothers memories SMASHED ! Boxes of broken dishes and memories, broken furnature is what we got for $7600 ! They ROLLED, end over end a desk, hutch, island, dressers and all the boxes. My Sister hasn't stopped crying. Every memory of our Mother destroyed !! All her belongings destroyed and for this we had to pay $ 7600.

8. C

   Cesar R.

   Source: MoveAdvisor · Fullerton, CA

   14 Oct 20192-bedroomPaid $4,340

   NY to CA moving.

   The worst moving company I ever used. They do not respect the ETA's time and also they do not understand the difference between ETA and confirmation. I received a call from the driver stating that next day my stuff will be arriving between 1 to 7 pm. Finally during the delivery day I received a call from the driver at 4:00 p.m. that they won't be able to deliver my stuff until next day.. so on obviously I got concerned because they cannot play with the time of others like this. The customer service people is rude and they no do not know what does customer satisfaction means. Please stay far from this company.

9. M

   Marilyn K.

   Source: MoveAdvisor · Philadelphia, PA to Columbia, PA

   9 Sep 20193-bedroomPaid $5,430

   The worst move ever.

   This company charged me an extra 800.00 because they had a truck that was too large to come into my community. I had to pay or they could have brought my things in a smaller truck but it would cost me 750.00 plus storage to reschedule. This is crazy where they picked up my things the block was smaller. My boxes were destroyed, totes was broken,items were missing and broken. If you could give zero stars that is what they deserve.

10. J

    James D.

    Source: MoveAdvisor · Brooklyn, NY to Smyrna, NY

    23 Jun 20192-bedroomPaid $2,784

    Do not use them they are scam call FMSCA immediately.

    Just had my move today from NYC to ATl .My original charged was suppose to be $1200 plus $302 deposit based on 343 cubic space. Until the driver charged me for an extra 257 cubic .Because I had a furniture with glass ,He claimed that it would take more spaced.He charged me for 600 cubic space instead of 343. And charged $225 dollars for each stair case which were only 2 because the first was free.Then another $27.45 for a small boxes extra. Which brought my total to $3,445 plus I gave them $200 gratuity. Worst company ever make sure you double checked be agree.