8 Oct 2021 · MoveAdvisor
1.0 out of 51.0
Worst experience of my life. They completely destroyed everything I own. All items arrived drenched in muddy, reeking water, mildewy, and filled with maggots. It was the most disgusting and depressing thing I've ever seen.
When they opened the door of the truck I could see that all boxes were completely crushed. It took me a minute to realize none of these were the original boxes. Our stuff had been removed from their carefully packed boxes and thrown haphazardly into random moving boxes. Probably because the original boxes had eroded to nothing. Even my carefully packed furniture had been completely unpacked and wrapped in black trash back instead. Bureaus were so water logged that, when I tried to open them, the wood just crumbled into pieces. And like all the furniture and mattresses, they were covered in black mold. The movers didn't even want to bring the stuff inside because it was so disgusting, so they left everything in the garage, and thoroughly washed their hands after touching all that.
As we attempted to sort through the boxes looking for anything salvageable, we realized that our items were affectively composting, being eaten apart by tiny insects.
Of course, they collected all the money before showing us the disastrous mess - which, by the way, was about $2000 move than the original estimate of $4000! They raised the price because they cannot drive an 18 wheeler into San Diego, which is mysterious because the stuff was never loaded into an 18 wheeler and the final destination was always San Diego. They also claimed that we had more stuff than originally estimated, even though we actually sold many large items that were included in the original estimate and tediously measured everything we had before they moved to make sure we were under capacity.
And now I have to hire people to take all this stuff to the dump, deal with any bugs and mildew that made it into the house, and begin the grueling, lengthy claims process, which so far has consisted of a horrific conversation with dispatch where the lady blamed God for delivering black mold and insects to my house, which she admitted they knew about a month before delivery and chose not to inform me until after (meaning after I paid the final $2013 when they arrived at my home with the mold delivery).
This company should not be allowed to operate.
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