Prime Relocation Services Inc

Reviews

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1. E

   Evva A.

   Source: MoveAdvisor · Buhl, ID

   12 Feb 20213-bedroomPaid $11,800

   HORRIBLE LIES LIES LIES NEARLY 2 Months still have our stuff

   DO Not USE this company, they picked up my 80 year old mothers things on the 27th of Dec 2020 - today she does not have her things they won't even respond anymore, on Jan 16 2021 they were ordered to stop operations - and are still operating using rental trucks. DO NOT USE and DO not book through Cross Country Moving Group they took our money but have done nothing to help. It is February 12,2021 and my poor mother just cries and cries as all of her precious items, family picture things that have been in the family over a 100 years are missing, they promised on Feb 3rd they would be here in 3 to 7 days no apologies just hang up on you pretend they can't here you, interrupts you then pretends you are interrupting them, DEMANDS MORE AND MORE MONEY, try's to up charge you at every turn, wants cash, says their CC Machine in broken, took her things from Idaho to California supposedly (they were supposed to go straight to South Carolina) and will not tell us where they are, finally delivered a portion but still missing so much. SAVE YOURSELF a lot or grief and stress stay away from this company, I do not know if my poor mother will ever see her things again. If I could rate them fairly it would be a negative number.

2. D

   Denise C.

   Source: MoveAdvisor · Sloughhouse, CA to Alcoa, TN

   9 Jan 20213-bedroomPaid $5,700

   Horrible Experience

   DO NOT USE THIS COMPANY! This is a scam company. They will quote you a low price but on the day of your pickup they will try an increase your price double or more. This happened to us. We refused to pay. We felt like we were being extorted. We called our initial contact who must have been a broker for them and he finally was able to get them to honor our original price. This was just the beginning of our horrible experience. Their customer service is horrible to deal with. They ignore your phone calls and when they do answer they are rude and unprofessional. They would lie to us every time we called to check on the status of our delivery. We had requested a Dec 15th delivery date and we finally got our stuff delivered on Dec. 29th. By law they have 21 days of your requested delivery date to deliver to you and they push this date to the limit. Why I don't know. We recei ed out items minus a king size mattress and 2 boxes of kitchen items. They also caused damage to some of our furniture (scratches and chips). When you try and complain they act like this is normal business and give you a link to make a claim. I do not expect to ever see my stuff again nor do I expect to be compensated.

3. S

   Susan C.

   Source: MoveAdvisor · Laguna Hills, CA to Gig Harbor, WA

   10 Dec 20204-bedroomPaid $10,000

   Worst experience ever

   Asked for additional money every single time we met period painted me into a corner to get my things back. Half of my things were missing when I got them. Buyer beware -positive reviews are fake.

4. R

   Robin B.

   Source: MoveAdvisor · Los Gatos, CA to Phoenix, AZ

   24 Nov 20202-bedroomPaid $8,553

   Unbelievably horrible experience!

   Prime Relocation Services picked up my household goods in California and had some sort of accident on the way to Arizona. Of course, no one at Prime will tell me what happened. Delivery driver called and told me he would deliver the next day, he called the next day and said he had a mechanical problem. Then nothing from Prime for 6 days. 6 days later, they showed up in Arizona, made me pay the balance and then brought in dirt covered rubble that had been my household goods. Most items did not make it to my house, suspiciously the most expensive items. All told, roughly $13k in household goods were destroyed or lost. I just got the settlement amount from their 3rd party insurer,CSI, and it was for $2.40. All along the way, Felix Morgan lied to me 6 times regarding the status of my goods, their whereabouts and status. 6 times. Niko Callis lied to me repeatedly and threatened me that the company would only work with me on the settlement if I removed poor reviews and my complaint with the BBB. Well, at least he was honest that time.

5. M

   Margy H.

   Source: MoveAdvisor · Palo Alto, CA

   2 Nov 20202-bedroomPaid $8,850

   Worst Mover Ever.

   I waited OVER A MONTH for my furniture and household goods to be delivered, the contract was in breach, and the company had NO ETA on delivery for me. They did not answer any of my calls or emails, they screened out my phone number. I had to call with other phone numbers in order to get them to pick up. I had no idea if I will ever see my belongings again. I had paid 90% of the total cost of the move. When goods were finally delivered, multiple items were MISSING, multiple items were BROKEN. A four bedroom house they sent ONE MOVER to move everything. He wrecked multiple pieces of furniture and ruined 100+ year old plaster walls. It was a complete disaster and company has not returned any phone calls or communication re: missing items. Mover was not an employee of company, he was a sub-contractor. Additionally re: moving day. Estimate given was based on very detailed description of my furniture and number of boxes I told them I'd have was correct. It was based on cubic feet of space, not weight. On day of pickup, the mover told me my move was approximately 50% bigger than the estimate; because I needed to move out of my apartment that day, my hands were tied. They then proceeded to repack my belongings into bigger boxes (couch cushions and small boxes into wardrobe boxes, small furniture into cardboard boxes) and refused to break down small furniture such as bookcases in order to increase cubic sq footage of the move and thus increase price. I was not able to see how the truck was packed due to them using mattress & box spring to obscure the full truck. I had done calculation of my boxes and furniture and it was nowhere near as large as they quoted me on day of the move. Fraud. Do not trust ratings on Angie's List, Better Business Bureau, Google, this site, or other moving sites. All of the good reviews are fake--look at close together dates of good reviews posted, all within the last few months (moving season). This company's practices are fraudulent and negligent. DO NOT HIRE THIS COMPANY.

6. M

   Matthew F.

   Source: MoveAdvisor · San Jose, CA to Albuquerque, NM

   24 Sep 20203-bedroomPaid $6,037

   Scam! Beware!

   There’s no other way to describe their business other than a scam. Lied numerous times (about not hiring 3rd party, about how many movers would show up, about using their own trucks). We sent them a detailed itemized list of everything in our house. The movers show up in a rental truck, walk through the house and then tried to more than double the price saying our items will max out their truck. We explained we had an itemized list but they told us to either pay the new price or they’d leave. We tried emailing and calling both the sales person we spoke with and their general numbers on their site numerous times. No answer from anyone. So the movers left. AFTER they leave we get a vague email saying the would come back but not move all our stuff. Next day I tried calling customer service to get my deposit back but “their system was done so they couldn’t look anything up or file a complaint.” Apparently they claim their system is down until “sometime next week.” Then they email me threatening legal action if I try to pursue a refund. I’m now out the refund, had to reschedule cleaners, am still trying to find a new mover who can move us ASAP, am likely going to have to extend my rental lease, and make additional arrangements to delay the move. They clearly have a repeated pattern of selling you with a quote then bullying you into paying more than the actual cubic feet used and threaten you if you don’t comply. Stay away!

7. M

   Mm H.

   Source: MoveAdvisor · Palo Alto, CA

   31 Jul 20202-bedroomPaid $8,500

   Do Not Hire.

   I've been waiting OVER A MONTH for my furniture and household goods to be delivered, the contract is in breach, and the company has NO ETA on delivery for me. They do not answer any of my calls or emails, they screen out my phone number. I have to call with other phone numbers in order to get them to pick up. I have no idea if I will ever see my belongings again. I have paid 90% of the total cost of the move. Estimate given was based on very detailed description of my furniture and number of boxes I told them I'd have was correct. It was based on cubic feet of space, not weight. On day of pickup, the mover told me my move was approximately 50% bigger than the estimate; because I needed to move out of my apartment that day, my hands were tied. They then proceeded to repack my belongings into bigger boxes (couch cushions and small boxes into wardrobe boxes, small furniture into cardboard boxes) and refused to break down small furniture such as bookcases in order to increase cubic sq footage of the move and thus increase price. I was not able to see how the truck was packed due to them using mattress & box spring to obscure the full truck. I had done calculation of my boxes and furniture and it was nowhere near as large as they quoted me on day of the move. Fraud. Do not trust ratings on Angie's List, Better Business Bureau, Google, this site, or other moving sites. All of the good reviews are fake--look at close together dates of good reviews posted, all within the last few months (moving season). This company's practices are fraudulent and negligent. DO NOT HIRE THIS COMPANY.

8. J

   James

   Source: MoveAdvisor · American Canyon, CA to Litchfield, ME

   17 Jul 20204+ bedroomPaid $16,500

   Terrible scam company.

   Where to begin? First Do NOT believe any positive reviews like we did. There is no way this company ever performs to satisfaction. We were told so many lies by this company it is criminal really. Told our shipment was large and would take up an entire semi that would fit nothing else. Long story short: lied about truck ( used 2 instead of 1), came a day late (June 30)and didn’t finish til 2am. Asked for more money at 2am. No one had masks on the entire time. Promised delivery on Aug 7-8. Lied repeatedly about whereabouts while it sat in warehouse in Sacramento for 2 weeks! Supposedly left Sunday July 13 but as of yesterday told will make repeated stops ( how was there suddenly room when told would go directly to our new address because so large and no room?) and still no furniture or idea when we will get it! Asked to speak with company CEO or whoever is in charge of this “business” -promised a call from them on Tuesday or Wednesday this week. Crickets. It’s been now 17 days and we are incurring many expenses due to not having our things in our new house. Niko, Felix, Solomon all talk the talk. I still don’t know for sure where our things are! Will update when and if we finally get our shipment and the condition of the items. Worst worst experience with a company in my ENTIRE life!

9. A

   Alexandra S.

   Source: MoveAdvisor · Danville, CA to North Las Vegas, NV

   1 Jul 20203-bedroomPaid $8,000

   Worst moving company ever!

   If I could give this company no stars at all I would. This move was the worst possible! Not only did my items show up a week and half later than expected, half of my items are damaged and broken and I’m still missing boxes that I don’t even know if I will ever see again. Trying to get ahold of anyone with the company is a joke,(Felix) they give you the run around and up charge you an extra 1800$. I planned on moving all my stuff myself with a uhaul to keep from damaged and missing items and when I was told by my mom they hired a moving company I was skeptical. Go with your first instinct and do it yourself! You’ll save 8000$ and half of your items won’t be damaged. Such a disappointment! I have no words to express my anger.

10. E

    Eric C.

    Source: MoveAdvisor · San Francisco, CA to Denison, TX

    27 Jun 2020StudioPaid $4,809

    Ridiculously Bad Customer Service & Pick Up.

    The reason I chose this company is all the 4 and 5 star reviews they receive, but this move was such a hassle and I could not believe how unresponsive the company was to my move (esp. during a pandemic). During the moving day I got 1 phone call from the company to update me on my pick up and I spent my day (a Saturday) searching for someone to answer their phone. Nothing. After a 9-11 AM appt. time, they arrived at 8:45 PM and finished packing at 1:30 AM. At 10:00 the movers were adjusting my bill and asking for thousands of more dollars (literally) for my move. I realize these adjustments are allowable, but at 10:00 on a Sat night there is no way to talk to anyone in the office to verify or consult. Yes, ridiculous. My rep Niko Callis never reached out before, during or after the move, and what's worse, wouldn't return my calls. He said my property would not be transferred from one truck to another after pick up, and he didn't tell the truth. My stuff arrived on a completely different truck. After telling him of the pick up debacle, he asked to put everything in an email but then never responded. Really don't know how he could have been worse. Get another job that doesn't require service. After asking customer service for a discounted rate, they said they would consider it when the movers arrived for delivery. Oh, really? At 8:45 at night again? Unacceptable. After having to seemingly fight to talk to someone in a supervisory position, M. Lavanda forgave the final payment due upon delivery. I will say that Mr. Lavanda was very apologetic and empathic (unlike anyone else I had dealt with) and I appreciate his professionalism. The movers were fine. One piece of furniture had damage upon arrival. I will also say, after looking at the cost of the moves of some of these other reviews, I feel completely ripped off. I had a studio apt and my revised, estimated charge was $5343 from San Francisco to Dallas. I have zero faith that the fee was fairly and appropriately calculated. I would never, ever recommend this company.