Prime Relocation Services Inc

Reviews

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1. P

   Paul L.

   Source: MoveAdvisor · Denver, CO to Dallas, TX

   21 Oct 20204-bedroomPaid $5,400

   Price was okay, but service was exceptional.

   I choose to use Prime for my move that I setup for my mother. She is really picky, sorry mother.. but they really helped put her at ease for her move from Littleton, CO to Dallas, TX. I did a couple other estimates online and over the phone and this is the only company that offered to see her stuff. They also weren't pushy. I got another estimate for $1000 less but it was obvious what these other companies were trying to do to my mother! It would seem the other companies were unwilling to see the move so they could demand my mother pay more money or something. I've done a move like that before when I moved. Don't fall for that! Prime was willing to see the move before we set it up. They gave me the correct price. Not sure if I saved money, but the service was amazing. Ryan M. was my rep at Prime and he was fantastic. He spent hours customizing the service for Mom. I even called him the night before the move at 10pm and he answered my question about tipping! I've never worked with someone so dedicated, maybe he was the owner? On move day, the 4 guys arrived to pack and load up. They were clean, spoke English, and took their time. My mom was hovering over them the whole time but they weren't phased by it. She was so happy with them which if I'm honest, is a pretty hard thing to do. I paid extra to have them pack the TV, glass tables, and other stuff but we packed our boxes. I was over on the box count but they didn't charge me extra. They said that Ryan over estimated the space so I was good. I had our delivery a couple days ago and nothing was missing. They put her bed together and left, it was uneventful and I'm fine with that. Thank you Ryan and Prime Relo!

2. P

   Pedro A.

   Source: MoveAdvisor · Littleton, CO to Alpharetta, GA

   28 Sep 20202-bedroomPaid $3,861

   Well Done!!

   We hired a 3 person crew with a truck, and they were friendly, efficient, and careful with our stuff. So happy with their services. Highly recommend them!

3. D

   Denis E.

   Source: MoveAdvisor · Randall, KS to Wadesville, IN

   23 Sep 20202-bedroomPaid $4,652

   Recommended!

   They were attentive and professional. They worked diligently and carefully to complete my move in a professional manner. I would not hesitate to hire these guys again if necessary they were fabulous.

4. K

   Kenneth S.

   Source: MoveAdvisor · Littleton, CO to Mesquite, NV

   8 Sep 20203-bedroomPaid $3,571

   Well Done!!

   Not to mention in my previous moves there were always 3 guys moving me, and this time just Felipe and Tom were faster and more careful than my other movers.Prime Relocation Services made one of my least favorite things very easy and manageable.

5. J

   Jonathan W.

   Source: MoveAdvisor · Imperial, CA to Compton, CA

   10 Apr 20203-bedroomPaid $2,340

   I would use them again!

   I believe this company is really nice and they take care of their customers. Everything arrived intact without any damage and they took the time to place each item where I wanted it. They also cleaned up all trash related to packing of the items. Amazing team and company! I will use them in future too.

6. A

   Angela H.

   Source: MoveAdvisor · Gainesville, GA to Yorkville, IL

   23 Feb 20231-bedroomPaid $4,000

   HORRIBLE DELIVERY

   Moved items from GA to IL, promised delivery time frame was 4 days late, the driver was the only person that came to unload the items. One of the items was a sleeper sofa. The driver could not pick it up himself, so my husband had to help him get it off the truck. I had to pay others to move the couch for the garage to our basement. One item was damaged and two boxes and an end table were lost.

7. V

   Vincent B.

   Source: MoveAdvisor · San Jose, CA to Bay Village, OH

   5 Jun 20223-bedroomPaid $22,500

   Review of Prime Relocation Services, Inc.

   Run, do not walk, away from any thoughts of entrusting your precious household goods to this company. Working with them was the absolute worst experience of our lives… the very worst of 7 corporate relocations we’ve lived through. Where do I start… Richard is a great salesman; he’ll make you think he’s your best friend when he’s quoting you a rate based on weight. Good luck getting him to take your call, no less return it, after he’s collected your $2500 down payment. Next comes the bait & switch after every things packed and ready to load onto the van in your front driveway. That’s when the lead driver Kosta hits you with a new estimate based on “cube” or truck volume. That’s when our price went up $7,000!!! You either pay it, or they drive away leaving all your stuff sitting in the driveway! And you’re writing a check for 90% of the total price before they load and drive away. Now they have all your stuff and 90% of your money. That’s when you realize you might be getting screwed on this deal. Next comes trying to get your household goods delivered. You’re calling the head of operations Shai. Again, good luck getting a call returned, no less getting a straight, honest answer. After we signed a contract on had a closing date set for our new house, I called Shai on October 12 to request delivery of our goods on October 23. Oct 23 came and went. I called Michelle in Customer Service on Oct 30 and was told we’re next customer on the priority list. We called every two days for the next month and continued to get a line of double talk. On November 20, we called Michelle, who put us on hold. 20 minutes into the hold, we called her from a different phone number, and she picked up! So much for customer service. The only person who every told us the truth at this company was the lead driver Kosta (yes, the same one who performed the $7,000 bait & switch when his crew picked us up). Finally, our delivery occurred on December 5th, well past the 30 days they claimed they had per standard contract to deliver to us. But violating the terms of the contract is nothing new for Prime Relocation Services, Inc. We paid extra to have our piano crated. They packaged it in cardboard. The van that showed up with our stuff in it was a secondhand retread that had been spray painted white. Of course, several items were broken. The piano was missing accessories. At the end of the process, they offered us $150 for all the damaged and missing items. We refused the paltry settlement offer and requested to go to binding arbitration, which was our right per the standard contract. Again, Shai refused to take our calls and of course never returned our calls. And that’s where it stands today. So, here’s our review. Good luck if you contract with this company, you may never see your precious household goods again ☹☹☹

8. A

   Amanda W.

   Source: MoveAdvisor · Reno, NV to Nashville, TN

   23 Jan 20222-bedroomPaid $7,000

   Absolutely Worst Moving Company

   I recently moved from Nevada to TN in December2021. Like many others, I was drawn in by the reduced price by the sales representative, and decided to go with their services. It was absolutely the worst mistake I ever made. I paid almost double what I intended to pay, my belongings took a month to arrive and were damaged or broken beyond repair. Overall, communication between sales, logistics, and contract movers is poor with this company. Not at any point during the process did I feel they were all on they same page. As a result, customers bare the burden of their lack of communication. I was told at time of reservation that I only would need to pay 1/4 of total at booking to reserve truck, another 1/2 at initial pick up and the rest of amount was to be paid at delivery. When, they arrive for pickup they asked for 65% of remaining balance and not 50% as was previously noted. Then, 7 days later, I am repeatedly hound by their customer service representative for additional payment, threatening that if I don't pay and additional amount, then my items won't get scheduled for delivery. I ended up paying this deposit which brought my total up to 90% was paid after initial pick up. Once, they collected our payment we were left in dark about delivery or a possible delivery date. I had to do all the leg work myself in finding out where our belongings were or when we might expect them. Our belongings were picked up on Dec 10th and not delivered till Jan 20th! Well past their promise date of 14 days. When my belongings finally arrived, I received boxes that were clearly labeled kitchen or breakable, and were tipped upside down resulting in broken dishes. My wood dining room chairs have deep scratches in the seats that were not their prior. One of my wooden bookshelves was also completely broken and is no longer usable, the list goes on and on. I suggest avoiding this company all together and paying more for better service that treats your belongings with better care. I ended spending a considerable amount of moving for damaged goods and belongings that will need to be replaced or repaired. As a result, totally not worth going through this company. I recommend avoiding this company at all cost and encourage future customers to look at the BBB website. They have several complaints and counting. So, it's not just me, it's a widespread problem!!

9. J

   Jovany E.

   Source: MoveAdvisor · Plano, IL to Reston, VA

   15 Jan 20223-bedroomPaid $8,200

   STAY AWAY!

   After consulting with Scott Simpson, a representative from Prime Relocation Services, I was initially quoted $2699.80 for an interstate move from Chicago, IL to Northern Virginia. I was separating from the military and had military movers moving my home goods from Texas (Base) to Chicago (Home). The initial charge from the military movers totaled at about $4200, for a total of 650 cubic ft (3 bed home). Initially I was waiting for my stuff home goods to arrive in Chicago so I gave Scott an estimate of 500 cubic ft. I was wrong on the estimate which resulted in an increase in our negotiated price of $2699.80 to $4,100. I was fine with the upcharge due to incorrect cubic ft that I had estimated prior to receiving my home goods. After receiving my home goods from the military movers, I scheduled a pick up with Scott from Prime Relocation to pick up my items and take them to Virginia. The price had been negotiated and the contract signed, however the day of the move I had unprofessional and rude movers arrive and try to force me into paying an additional $3,000 just for pick up. There justification was that even though I had 650 cubic ft, I had two big couches and they needed to charge for bulk items!? I denied the service and called Scott (the rep). He said he was sorry and will get another set of movers. Two days later, the next set of movers arrived and loaded my belongings. After loading they told me they had to charge me a total of $4200 extra for picking up and delivering my goods to Virginia. It was Friday evening around 8pm, and I tried calling Scott and received no answer. After 4 voice mails, I decided to allow the movers to take the items and I will negotiate price with Scott. After 8 phone calls, I have not received a call back from Prime Relocation! I ended up paying $8200 instead of the negotiated price of $4100. They held my belongings hostage, and said I needed to pay the price. My kids had school and I had work so I decided to pay for my belongings. This is a terrible company, my items are missing and after dirty business I paid double the price. Scott told me that there were multiple companies performing these acts, and it was a scam, only for him to do it to a separating military member. The ratings seemed fine on DOT's website and BBB, but this is a scam. Please stay away from this terrible company. I am talking to my lawyer about a possible lawsuit due to this unprofessional and dirty business transaction.

10. M

    Michael A.

    Source: MoveAdvisor · Grass Valley, CA to Corbett, OR

    18 May 20213-bedroomPaid $9,000

    Never use these movers. liars, cheats and theives

    Prime relocation are thieves and liars. My family and I were moving form California to Oregon and getting quotes from multiple companies. We got a call from a man named Conner saying that we were in luck and that someone had canceled there moving truck from California to Oregon and he could give us a big discount on our move to use that truck. That was a complete lie. When it came time for moving day three guys show up in a Enterprise rental truck and tryed too double the price on us. I called prime relocation to cancel the move and they said I would not get my $1500 deposit back. We could barely afford to move but we had to so we paid them the double price. They loaded the truck and left, after dumping their garbage in our yard. We though at that point they would drive the truck to our new house in Oregon but we were wrong. They took our stuff to a warehouse and unloaded it there, were it sat for weeks. Then they put it on a big rig truck and drove it to Oregon. After that they called and said the big rig could not make it to our house and we would have to pay for a shuttle service to take our stuff from the big rig to our house costing an additional $1900. I refused because there is plenty of room for a big rig to get to our house they said if I don't pay I could come get it myself, so like an idiot I paid. So then three different guys showed up with our stuff and made me pay the rest of the money in cash and sign the inventory before they would unload the truck. Once they unloaded the truck in my front yard making me and my wife bring it inside ourselves they left quickly and that's when I realized that my brand new $1200 generator was missing. They had stolen the most valuable piece of equipment that I owned, not only that but they charged me an extra $100 for the generator because it was "bulky". Everyone that I talk to along this arduous process had no integrity at all. They were all happy to look me in the face and screw me over with a smile on their faces. Not a single person apologized or acted like they gave a sh*t at all. I will be suing Prime Relocation and the brokers for false and misleading business practices and theft. I have already reported them to the better business bureau. Every person in this company should rot in hell.