5 Jun 2022 · MoveAdvisor
1.0 out of 51.0
Run, do not walk, away from any thoughts of entrusting your precious household goods to this company. Working with them was the absolute worst experience of our lives… the very worst of 7 corporate relocations we’ve lived through. Where do I start… Richard is a great salesman; he’ll make you think he’s your best friend when he’s quoting you a rate based on weight. Good luck getting him to take your call, no less return it, after he’s collected your $2500 down payment. Next comes the bait & switch after every things packed and ready to load onto the van in your front driveway. That’s when the lead driver Kosta hits you with a new estimate based on “cube” or truck volume. That’s when our price went up $7,000!!! You either pay it, or they drive away leaving all your stuff sitting in the driveway! And you’re writing a check for 90% of the total price before they load and drive away. Now they have all your stuff and 90% of your money. That’s when you realize you might be getting screwed on this deal. Next comes trying to get your household goods delivered. You’re calling the head of operations Shai. Again, good luck getting a call returned, no less getting a straight, honest answer. After we signed a contract on had a closing date set for our new house, I called Shai on October 12 to request delivery of our goods on October 23. Oct 23 came and went. I called Michelle in Customer Service on Oct 30 and was told we’re next customer on the priority list. We called every two days for the next month and continued to get a line of double talk. On November 20, we called Michelle, who put us on hold. 20 minutes into the hold, we called her from a different phone number, and she picked up! So much for customer service. The only person who every told us the truth at this company was the lead driver Kosta (yes, the same one who performed the $7,000 bait & switch when his crew picked us up). Finally, our delivery occurred on December 5th, well past the 30 days they claimed they had per standard contract to deliver to us. But violating the terms of the contract is nothing new for Prime Relocation Services, Inc. We paid extra to have our piano crated. They packaged it in cardboard. The van that showed up with our stuff in it was a secondhand retread that had been spray painted white. Of course, several items were broken. The piano was missing accessories. At the end of the process, they offered us $150 for all the damaged and missing items. We refused the paltry settlement offer and requested to go to binding arbitration, which was our right per the standard contract. Again, Shai refused to take our calls and of course never returned our calls. And that’s where it stands today. So, here’s our review. Good luck if you contract with this company, you may never see your precious household goods again ☹☹☹
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