Quality Moving Experts

Reviews

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1. J

   Jody O.

   Source: MoveAdvisor · Orlando, FL to Charlotte, NC

   16 Sep 20232-bedroomPaid $2,350

   Moved from Florida to North Carolina

   The staff was amazing! Everything went very well with my move. All of my belongings were packed accordingly and nothing was broken or damaged during the move. They were also on time, which seemed unbelievable since my address is very hard to find. I explained to the lady on the phone that my home is actually hard to locate with the GPS directions since it is off into a wooded area, but the truck was actually 30 minutes earlier than whatI had been expecting. A special thanks to Brooke who was very professional in her role. In the future, I would definitely use this company again and would recommend them to anyone. Thank you for making what I thought was impossible, possible.

2. A

   Adam N.

   Source: MoveAdvisor · Chicago, IL to Rehoboth Beach, DE

   9 Dec 20232-bedroomPaid $5,000

   Moving Out Of State

   I am shocked by all the great reviews. This was hands down the worst experience of my life and was filled with many objective statements that ended up being false. The move took significantly longer than originally anticipated. Once the payment was started, the effort was minimal. We were told that a truck was ready and a family who was military was actually headed out to the same part of the country. I have no idea if it was true or not. I just know all our items were placed on a truck for them to just sit there for days and days. Maybe that family did have their items on there too. I have no idea. Calls and messages were left with no response. At one point, I called from another number right after I called and it was picked up even though my original was not. My calls were being screened. I have messages saying items would be delivered by a certain date and then never happened. The one delivery guy did not speak English and made this process of unloading extremely difficult. He did seem to speak money though out of all the things saying we had to pay even more money after an already agreed upon amount. I could not recommend this in any sort of good conscience. This has to be one of the worst experiences of my life. Stay away!

3. C

   Corrie S.

   Source: MoveAdvisor · Midland, TX to Nokomis, FL

   13 Nov 2023Partial movePaid $3,909

   Don't do it!

   Hook and bait moving brokers; your fee to QME is for them to subcontract you to subpar movers that won't accommodate your estimate. You'll pay thousands more. It's been over 4 months and I still haven't gotten the items the movers took. I've had to file a police report and submit to my insurance company. Horrible violating and emotionally devastating experience. QME hasn't returned any of my emails since 8/4/23 either. Worst experience ever.

4. M

   Mesfin

   Source: MoveAdvisor · Minneapolis, MN to Fort Worth, TX

   7 Nov 20231-bedroomPaid $1,700

   Worst experience ??

   Run away from this sketchy company. They wanted to charge me over 40% of the deposit after I canceled my reservation the same day after they changed the price twice on me for adding some items I forgot to mention before. I had to dispute the charges with my credit card company after they tried to make me sign a non disparagement agreement, meaning not to review them on social media in a negative way. They shouldn't be in business at all, and Google should investigate their ratings and reviews. Because all the recent 5 star reviews you see on Google are not from actual customers. They're either from their employees or paid bots.

5. R

   Rachel H.

   Source: MoveAdvisor · Frazier Park, CA to Terrell, TX

   9 Oct 20233-bedroomPaid $2,000

   Total scam

   Absolutely worst company I have ever dealt with. They tried to hide the fact that they are a broker to get me to sign then booked the most unprofessional movers who showed up late in a rented budget truck and were extremely rude besides. They refused to give me paperwork to sign stating final costs, intentionally kept switching languages hoping I wouldn’t understand, wanted to load my things then quote me a price, no one was available on their emergency contact when I needed help, couldn’t tell me an estimated delivery date, couldn’t tell me where my things would be stored in the meantime. Needless to say I didn’t let them take my items. They ruined my move and even though I’ve already paid over $600 as a “deposit” all they offered to refund me is $133 and they want me to sign a settlement document besides. This company is a joke. I would never recommend doing business with them. They deserve zero stars. Here are some things I was told: “We have a truck already scheduled going that way with room because someone canceled last minute” “Don’t answer phone calls from any other moving companies” “Don’t go and look us up online” “Another moving company is trying to ruin us and is posting the bad reviews” “No we don’t know who your mover will be we are still scheduling it” “What you’re paying is a deposit for the move, not a one time broker fee for arranging it” “Let’s load everything on the truck then I’ll give you a price” “I have no idea when a delivery date will be or where your things will be stored, someone will contact you” Worst company I’ve ever dealt with, do not book your move with these people.

6. B

   Barbara M.

   Source: MoveAdvisor · Newark, OH to Waldron, AR

   30 Sep 2023Partial movePaid $3,100

   Worst experience ever

   Price went up $900 even after I removed items from quote. Took over a month to get furniture. Could not communicate with movers because they spoke little English. Called this company six times to find my furniture but received no useful info. When they wanted me to sign contract, I was told they had a truck going in that direction anyway. When living in a hotel for a month while trying to find our furniture, I was told they couldn't find a driver to go to our area. I will never use again.

7. J

   Jared L.

   Source: MoveAdvisor · Lexington, KY

   16 Jan 20231-bedroomPaid $2,500

   Damaged Wall/ cost more than quoted

   Movers put a hole in my wall. Nightmare trying to get compensated. Charged me $350 extra for “long carry” when indeed if anything would’ve been an extra 50 feet. upon countless emails, I keep getting the run around. I said I would be there dec 30th, and my furniture arrived an entire week later.

   Response from Quality Moving Experts

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. We are currently in the process of accommodating this client's needs and coming to a resolution.

8. K

   Kimberly L.

   Source: MoveAdvisor · Baltimore, MD

   27 Oct 20221-bedroomPaid $5,400

   Absolute worst

   I went against my better judgement at the persistence of Nick who assured me he would get me the best price and “just wanted to protect me”. Once i paid the deposit - he was no where to be found and told me to contact customer service . Even though he said he would be with me every step of the way. I ended up paying MORE than double what i was quoted. This company is only in it for the money. They do not care about the customer AT ALL. Stay away. I would never recommend these broker services.

9. C

   Craig N.

   Source: MoveAdvisor · Pataskala, OH

   25 Aug 2022Partial movePaid $3,100

   There is a reason they have an F rating with the BBB

   My 20-year-old active-duty son used this service. You had to use a credit card for your down payment to book the move (fine) but, you can only pay with cash at the end when your stuff is delivered. All I am going to say is that there is a reason they have an F rating and are unaccredited with the Better Business Bureau. Don't take my word for it here is the link. https://www.bbb.org/us/de/wilmington/profile/moving-brokers/quality-moving-experts-llc-0251-92019208

   Response from Quality Moving Experts

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. We are licensed and bonded moving brokers, and we help facilitate the coordination of the move with vetted carriers within our network. We also handle all the customer service through the course of your move. The payment methods are based on the carrier's payment preference and listed in their published Tariff and Bill of Lading. They have certain payment requirements, and not all of them offer credit cards as a payment method. Some of them accept credit cards on pick-up with the option of paying the full remaining balance or paying half with a credit card at pick-up and paying the remaining at delivery in the form of cash or postal money order. We are not accredited with the BBB, because we do not have a file with them. The listing link you provided is for a different company located in Wilmington DE. Our office is located in Florida. We do not have any affiliation with that company, we apologize for the misunderstanding. We offer our apologies, and please send your thanks to your son for his service to our country. If there is further assistance needed please feel free to reach out to our customer service department directly.

10. H

    Hannah K.

    Source: MoveAdvisor · San Francisco, CA

    22 Aug 20221-bedroomPaid $5,000

    DO NOT HIRE THESE SCAMMERS

    Worst moving experience. DO NOT -- repeat -- DI NOT -- no matter how much they try to convince you otherwise -- hire them for your move. They will quote you the lowest cost with the quickest turnaround to merely land a contract. Our move ended up costing twice the initial estimate and will be arriving more than a month later than the pick up date. (Still hasn't been delivered!!!) We're nervous about the delivery because they lost our trust and confidence in their service. It's almost a SCAM. DO NOT hire them.