Ryder Moving & Storage

Reviews

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1. S

   Sali

   Source: MoveAdvisor · Winnipeg, MB to Mississauga, ON

   20 Jul 20174-bedroomPaid C$5,000

   Pathetic! Scam!

   I have no clue why I hired such unprofessional, scammed company! I just came across all these reviews now and I can now understand that it isint only me who became their victim! This long review is just for the company to look at all the reviews and take an action!! The saddest part was when they emailed me, with false accusations. Instead of apologizing for the rude behaviour and false language by the truck driver and Patrick, Alex write back to us stating that we used false language and swore at the driver? Seriously!!?? Firstly they don't show up on time. They were a week late then told me they would come on a Tuesday and later didn't show up. Upon callin them again and again Alex told me to call Patrick who is responsible for the operation department. He never answers his call but someone at his office does and always says he's busy. Gives me the drivers number to call and ask myself where he is. Tell me there's a forest fire in B.C which is holding the truck (I believed them and changed my plans accordingly) And then when they finally arrive!! The driver don't know why is not in the good mood. We had packed the house ourselves and just wanted some antique pieces and mirrors to be packed by them. Which Alex agreed to do for a little fee as called by him "speciality packing." Driver first parks in the middle of the road, (I lived on a three lane street) when my neighbor tells him to park properly and not in front of his driveway he starts yelling that we shouldn't tell him what to do !! Even his colleges Murad is shock to see him yelling and speaking on top of his lungs without any reason. When I show him the antique pieces he starts yelling at me that this isn't his job and he wasn't told to do anything like that??!! He repeatedly said to me that he wouldn't pack and do any special packing for the items and he would do what he always does. If anything breaks sue the company!! He even threatened me many times that he would leave without loading my stuff! My kids were getting upset as he was too loud. So I changed the subject (as I really wanted him to take our goods, we were already 10 days late and I had no energy to argue with him) asked him about the forest fire and how was his trip? Upon this I don't know why he got furious and talked so rudely to me that my eldest daughter started shaking. I was like what's wrong with you? He knew no information about the move, did not know that we had specifically requested special packing and could not even tell us who had contracted him to collect our furniture; which was quite strange! After he was unable to answer our questions, he started shouting repeatedly that we could just sue the company if something went wrong?!! Hello if you are here we as your clients have a right to talk to you and explain you about fragile items and how to handle few things that we find dear to us. You are not suppose to say that sue the company if anything happens and I will do what I want!! We are paying you guys we don't care you have been rehired by someone. We hired Ryder Moving Company and whom ever comes up we will believe is part of them!! Coming back to the topic, When I tried to change the topic to calm him and asked him some general questions about BC and the summer season, I found out that he was not the driver I had been in contact with, (I was given the number by Patrick their guy who manages the operations) and in fact this driver had been in Winnipeg for the last 2-3 days, and had not been in BC at all. I am astounded that Alex had been lying to us about the reason for the extended delay, and using the BC fires as an excuse for a 10 day late pick-up. Even after all this being revealed, we still kept our calm and I contacted my husband - especially as my children were becoming distressed on hearing him yell and scream unnecessarily. Our happiness at finally having a moving truck arrive at our door has turned into a nightmare and left us distressed. The most upsetting part, is that after everything we endured, including discussing today's events with Alex personally on the phone - he still turned and put the blame on us. Shame on you! Please everyone beware!! They waste your precious time! And by no means anyone is allowed to abuse a client and speak rudely to them!! It's better to pay a good company a little more and save yourself from all this trouble!

2. D

   Diane Y.

   Source: MoveAdvisor · Port Colborne, ON

   12 Jun 20174+ bedroomPaid C$2,400

   Never came.

   They called The day before and said they would be there between 8-10am. At 10:30am the day of the move they called to say they had no truck to come and move us. We had to be out that afternoon and new owner was already there. Wouldn't help us find another company. Ended up costing us 3x the cost to move.

3. A

   Andy

   Source: MoveAdvisor · Vancouver, BC to Calgary, AB

   6 Apr 20172-bedroomPaid C$800

   Thieves.

   They take my deposit 100$ and never came pick up my suff I didn't hear from them at all. When I called, they never call me back,they bloc my number Never ever try these scammers, they are the worst moving company.

4. J

   James

   Source: MoveAdvisor

   3 Apr 20174-bedroomPaid C$4,400

   Disappointed -don't Use This Company.

   I wished I had done a proper research of this company before I booked them. You can't trust what they promise. After getting my money (paid in full) the next day after they picked up my stuff, I didn't hear from them at all. When I called, they told me that they couldn't deliver on the date I mentioned and said they never made that promise (which they (Alex) did when they were trying to get my business the first time). They (Alex) also promised "no hidden charges", but when they send their actual invoice, it contains lots of other charges that they didn't have in their original quote.and failed to mention. Their customer service is one of the worst I have ever dealt with.They had me on hold for more than half hour and didn't sound like they were interested in helping me at all. Once they have your money and your stuff, you are at their mercy. They are unapologetic and unhelpful when you try to make inquiries. I will NEVER use this company again. I wouldn't recommend them to anyone. I seriously think people in charge of this company need to read some of the reviews of their past customers and see what a negative image they have. Then again, maybe they don't really care. They had our money already and are always on the hunt for "new victims".

5. R

   Rebecca

   Source: MoveAdvisor

   2 Mar 2017Paid C$200

   Warning ⚠️, Worst Moving Company.

   Never ever try these scammers, they are the worst moving company I have ever dealt with. Was booked to move on February 17, 2017 and did not hear from them till March 2 2017. No apology, they told me they couldn't find my number to call me; so I asked where did they get my number now? And they said "oh I was just going through and came across your number". I said why didn't you email me? " I prefer talking to you than emailing". Called the 1800 number to find out why did they treat me like that? Alex from reservation told me he has nothing to do with reservation and it's booked. None of them sounded sencire at all. Please DONT WASTE YOUR MONEY.

6. Y

   Yash

   Source: MoveAdvisor

   27 Feb 2017Paid C$100

   Move company with very Unprofessional and Respect less attitude.

   If you want a tough and hard moving experience, please contact Ryder storage and moving. This guys will test your patience to the max. They are very unprofessional and doesn't keep their promise. When I asked for the dates they said it's flexible once the truck is out. But when their dates are close they will talk like we cannot book you a helicopter to move your stuff. This is the way they treat the customers once they get the deposit and squeeze your schedule and put you on your heels. They don't respond to you unless you call you them in. Sales team promises you a better rate and a date but their dispatch team don't give you any information until the last minute you call. The driver can't wait for the customer to be ready and he don't even listen to the dispatch. So this is a very great coordination of team failure. Finally everything is useless and they left without picking my stuff. Fortunately, I booked from other moving company at the last minute and they are very professional. These guys at Ryder moving & Storage doesn't give you any respect or care the customers even though you pay the money and they make fun of you like you're not just once customer that we are moving. Doesn't we know this fact when we are doing a consolidated move? I don't even want to rate a single star for this company. Never ever trust Ryder moving and storage if you really want to have a hassle free move after all the bucks you pay for.

7. I

   Isueu

   Source: MoveAdvisor

   16 Jan 2017Paid C$600

   Called Credit Card Dispute Center and got Refund.

   They are absolute [EDIT], mind you when I booked with them back in October there were no reviews on them..maybe they are crafty and deleted negative reviews? However they took my money, cancelled the phone number and then didn't show up. I never signed a contract or anything, it was all verbal. I paid for a service (deposit), then day of pick-up came and they did not come. I had proof I paid for a service and proof they did not show up. Called my credit card dispute center and explained it was a fraudulent charge as they did not provide the service I paid for. Dispute center then went to court for me, showing my proof of payment. Ryder Moving & Storage then had to prove that they did in fact perform the service. They couldn't provide proof of service. I won the case and got my deposit back from them. :) Sucks to suck. Just to prove how dumb they are: They called me a day after my pick-up date and asked if I still wanted to proceed. I responded with "Yes, of course! I will be waiting with a police officer just to make sure everything is legit." Matthew B/Robin K. response: "Uhhh why would you do that? I'm not even with the company." I responded that I did not take this company to be legit, and that they are scammers. He hung up on me stating "I don't need this" 5 minutes later I get a call from Akmed the 'Driver". "Hi ma'am you have booked a moving company?" Me: "Yes" Akmed: "Can you tell me the name of the company?" Me: "You are the professional, you should tell me what company you are working for." Akmed: "Ma'am I am being professional, I'm just the driver and was given your invoice." Me: "Oh, well I was never given an invoice, can you please tell me details of it, read it aloud for me with a confirmation number and payment details?" Akmed: "Oh ma'am no I don't have the information, I can't read it." Me:"you can't read it? You just said you were holding the paper in your hand, if you can't read how do you read street signs and directions? What's your physical address, where exactly are you?" Akmed: "Oh ma'am I don't know I'm just the driver." Me: "you're a truck driver and you don't even know where you are?" Akmed then hung up. Also reported them to BBB.

8. D

   Dubravka

   Source: MoveAdvisor

   10 Jan 2017Paid C$1,600

   Warman, saskatchewan - edmonton, alberta.

   This is my worst experience in Canada and I've lived here for 3 years. we made a deal on the date of the moving and the price, and was told that the driver will call us one week in advance. after nobody contacted us, we called them to ask when they're coming, they're telling us they're going to call us in half an hour every day we called them(that lasted 4 days) , one day before the moving day I'm calling them , on which they're telling me they don't have enough staff, and that they will pick up our stuff in a week or so, I was out of my mind because my kids were starting up in a new school and my husband needs to show up at his new working place, I cancelled their "moving" on which one of their guys told me that they will return my deposit in weeks($ 200) which we gave them on October 13th 2016, after 4 weeks I started calling them and asking when ill get my money back, I called them almost every second day and I still haven't gotten my money back(today is Jan 10th 2017).

9. L

   L A.

   Source: MoveAdvisor

   3 Jan 2017Paid C$640

   Failed pick up, deposit not returned & terrible service.

   Note that this is a review for a provincial move not an international move. I was unable to correct the designation to that of a provincial move. REVIEW A score of 1 out of 5 is too generous. It should be a -100. Look after your blood pressure and prevent yourself from the added stress on top of the stress of the move itself and DO NOT GO with this company. I went with them as there were no reviews about them in September when I booked, so I figured 'no review' meant 'ok company'. I was proven wrong. Once they have your deposit, you are on your own. I was given a 2 day window, between Dec 6th-8th for pick up from Saskatoon for delivery in B.C.The driver/movers never showed up. When I called, I was given a number to call Dispatch. No one picked up and to top it off, their mailbox was full so I couldn't even leave a message. In the time span of the window period and a few days after, I was subjected to these ping-ponging from Ryder Moving and Storage to Dispatch with the same result each time. I was given excuses, I.e. the truck broke down and the driver would come Dec 9th or 10th. Not only did he never come, but I received NO communication from the company itself. I have since called multiple times to try to get my deposit back and the person who said he was the manager, Alex, informed me that it was being processed. When I asked for confirmation of this via email, he said he would ask Aaron Gunn, who took my booking to respond to the email I sent requesting for this. Four follow up phone calls later and still no email confirmation of refund. By this time, I was really upset and called the company again on 403-470-5772, which is forever engaged and even if you leave messages, no one returns the call (probably because they want to avoid you unless of course, it's to take your deposit). I spoke to someone called Kylie this time who was extremely rude and I quote ' M'am, I am only the booking agent. I do not do refund'. I was told the accountant was only available on Fridays and was handling a lot of refunds. No surprise about the latter considering my experience.They're more than happy to take your money but do not have the decency to return your money in a timely manner for services NOT rendered. I am still waiting for the refund as I write. When I threatened to call the police, Kylie's response was 'Do what you want'. I did call Calgary Police and was advised to file a complaint at the Court House as this is a civil case. As there is added cost to file not to mention time involved, I decided not to waste more of my time and energy. As of today, January 3rd, my deposit of $100 has still not been returned. The Moving Industry should be regulated and there should be police involvement when moving companies like this deal fraudulently with their customers.

10. J

    John

    Source: MoveAdvisor

    22 Nov 2016Paid C$200

    Cross Canada Move.

    Similar to those posted before me found Ryder Moving and Storage through all Canada Movers website after receiving quotes from multiple companies via email. Ryder had a low quote and I recognized the name so decided to go with them. After pleasant and professional phone call from "Matthew" based out of Calgary my 200$ deposit was taken and my 3 day move period (Wed-Thur-Fri)was set (they say you will receive a 24 hour notice). fast forward to the end of the month everything packed up and ready to move and still have not heard from them 24h before the final day of the move period. After several emails to "Matthew" get a call from the dispatcher (in Ontario) at 6pm stating the truck was too full and couldn't get our belongings. However there was a truck that could be available Sat-Sun-Mon to pick up our belongings or I could get refund back. Since we already had our move set accepted the new timeline. Afternoon of now the 6th day of the original 3 day move period (Sun) and have spent several hours on the phone and emailing "Matthew" attempting to find out if a truck is coming. Finally at 8pm the dispatcher from Ontario calls me to tell me the truck had more deliveries then anticipated and may be able to make it wednesday or thursday or I can get my deposit back. I instantly ask to get my deposit back which the dispatcher states occurs on fridays in accounting and will go back on my card in 5-10 business days. It has now been 2 months since then and still no deposit. Countless calls to Matthew, the dispatcher and Accounting and no luck. Matthew says he will email accounting and it shouldn't take long. Accounting says shipment status is "in transit" or after putting me on hold for 30 minutes hangs up. Hundreds of calls with 90% getting voicemail. When I do get through get put on hold then hung up on or have my calls not returned. This company is a complete SCAM. Do not move with this company. So glad I didn't actually have items move with them or get extorted for more money like others.