30 Aug 2017 · MoveAdvisor
1.0 out of 51.0
This would have been a great move had it not been screwed up by the salesman. I tried to organize a move for August 29th. Things started off well. We were able to negotiate the date, time and cost on August 18. On August 19 I followed up with the salesman to give additional information. On August 21, after three emails to correct the details which the salesman continued to claim were typos I got a confirmation. On August 29th - no truck. I called the salesman - it went to answer machine. I called the dispatcher and to my horror, there was no truck! The salesman left the order sitting on his desk. Nobody knew anything. The dispatcher - to give him great credit, found truck and men to complete the move. He called me every step of the way and followed up at home that evening. He called me the next day to ensure the billing was correct and asked how the move went. I mean, had the salesman been on top of things the way the dispatcher was it would have been a dream move. The moving truck, which was to arrive between 10 am and noon, got there at 8:30 pm. The 3 men had just completed a big move and were obviously tired. But they were polite, and quickly completed and finished the move by 11 pm. I would have given you a great rating, if the salesman and done his job. As the company would not have been aware of what we had already endured, the shock of finding there was NO truck because of the salesman error, probably took off another 10 years off my life! Thanks to the effort of the dispatcher and the willingness of the men who did the physical labour, the option would have been to try and complete this move today - which was really really bad as people were moving into the unit we were vacating. If I ever move again, I would seriously hesitate to use Ryder. If not for the dispatcher, I shudder at what might have happened this morning. As it is, moving in the middle of the night is not the greatest thing. A bar for a clothing rack was lost, making the item unuseable and will cost $50 to replace the unit. We're talking about university students on a shoestring budget. Shelling out $50 is half of their weekly salary - money that should be spent on books, data, food..
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