Safe Load Moving and Storage

Reviews

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1. L

   Larry C.

   Source: MoveAdvisor

   6 Jul 2012Paid $4,600

   Liars.

   First they doubled our moving quote after arriving after 5pm.  Second, we were told by the rep and the so called owner of the company that we would be charged $135 a month to store our things in Vegas.  They call and say, no, it is $400.00 a month and it says so right in the contract.  That is BS.  They insisted on the other price and when my wife asked for them to write it down we get the contract without the storage quote. They deserve nothing less than a Class Action and will look foward to filing a small claims with the LV Superior Court to hold them to their damed lies!

2. S

   Shannon

   Source: MoveAdvisor

   13 Jun 2012Paid $3,200

   Run Away.

   It was our first move ever using a moving company, and I did as much research as possible.  When I called the company initially I asked if they could come do a visual estimate, because I had a couple of other companies do the same.  Matt guaranteed me there was no need - they will just give a price based off of the estimates from the other companies.  I called a few days later to confirm a delivery date with Brian (I think) and told him I don't care what date they pick up my items as long as they are there by June 3rd.  He said he will schedule it for April 23rd and that way it will "FOR SURE be there by June 3rd.  I guarantee it." Apparently, this company has a very nasty habit of verbally guaranteeing things and then later hiding behind contracts and paperwork. April 23rd came, and the movers said we would have to pay an extra 1900 because they estimated wrong.  After letting them know that we were very disappointed and that it put our family in a very tight spot, the man kept pushing and pushing, and in such a short time frame we really had no choice but to pay them the extra money.  I called the company and all they said was "Well, estimates are not binding and they're just estimates."  I told them "However, when I asked you to come do a visual estimate, you refused."  They said nothing.  Mind you, my boyfriend, who is financing this whole thing is out of state working so I am by myself with our toddler, and I think he figured he would take full advantage of the fact that I was so naive when it came to moving.  I asked the man in charge that day "So my things will be there on June 3rd right?"  Twice he reassured me "June 3rd, yes.  No problem.  I guarantee it.  You have my word!"  June 3rd comes along, and we waited until about 3 PM before we called the company and they told us they would have the driver call us.  The driver calls and says, "I'll be there in 3 or 4 days because I am in Dallas right now."  Excuse me?  I call the company back fuming, and all they said was, "Well, our contract says that we have a 2-3 week turn around time, and if you wanted a guaranteed delivery date you should have paid the $30."  When I asked her what she was talking about, the lady says, "Our company has a fee of $30 that we charge to guarantee your goods to be delivered on a specific date."  I told her that nobody made my aware of a fee when I made the reservation MONTHS ago, and nobody on the day of the move asked if I had paid it or even so much as brought up a fee when I specifically told them that I would need my things ON June 3rd. They should have either told me about the fee or scheduled the pick up date sooner when I made the reservation.. MONTHS ago.  She just hung up. I had to send our son with his grandparents because we didn't have anything for him to sleep on or anything else for that matter!!  I told my boyfriend, who called the next day and got nowhere.  Mind you, most of the people in "dispatch" don't speak English, they interrupt you at any chance they get, and they talk over you.  I tried to get the matter solved, because I feel as if fair is fair, and for us to pay an extra 1900 for them to be 4 days late is ridiculous.  We got a call back the day before the movers got to the house and the "owner" (I guess) said "Um, the truck broke down."  How f** convenient, right?  Right.  [EDIT], in my opinion.  Took you two days to come up with that excuse.  Not only are we out the 1900 for the company, but now we had to go buy other household items to live until the movers got there because we had no stuff. Anyway.  June 6th at around 6 PM, the guys come, and one of the guys shoves the papers towards me and says, "Sign here."  It was a paper saying that they had delivered all of the goods and that they were in good condition.  I told him I can't sign that because nothing is off of the truck.  He told me if I didn't sign it, they can't unload the truck.  THEN he tells me I have to pay the rest of the 1900 before they start.  It didn't make sense, but I was so exasperated I signed it and paid the money.  They were SUPPOSED to assemble the beds and couch, and unwrap the furniture.  They assembled the bottom part and arranged both beds so the headboards only LOOKED like they were assembled.  They forgot to unwrap a whole dresser.  They didn't bother to assemble the couch at all.  AND they threw all the paper on the floor - didn't even bother to ask where a trash can was. As I was unpacking, I came to realize that we were missing not only a significant amount of our pots and pans, and other kitchen items, but some of our stuff was placed into different boxes and moved around.  We are also now missing a lot of expensive electronics like our cable modem and router and things like that.  I filed a complaint with the BBB and DOT a week ago - they have not responded.  They made an already stressful and terrifying experience even worse.  I will NEVER use any moving company ever again because of them.

3. A

   A. Z.

   Source: MoveAdvisor

   3 Jun 2012Paid $2,000

   Not SAFE at all.

   Safe Load Movers are anything but -SAFE.  They moved us from Tucson, AZ to Las Vegas, NV and almost eveything they touched was either broken, scratched or damaged in some way.  I would not trust this company to move a "foam" mattress!  The supervisor and one of the movers got into an argument in our front yard, which I thought was going to come to blows.  The movers were very disrespectful to us.  .

4. M

   Michelle G.

   Source: MoveAdvisor

   16 Apr 2012Paid $2,600

   Liars And Cheats!! Beware - Scam - Liars And Cheats.

   THIS COMPANY IS A COMPLETE SCAM .. I HAD A SMALL 2 BEDROOM CONDO IN UTAH AND WAS NEEDING IT PACKED AND MOVED TO TEXAS.  I CONTACTED THIS COMPANY AND FIRST TALKED WITH SALES REP NATALIE.  NATALIE TOOK DOWN ALL NECESSARY INFORMATION FOR THE MOVE AND THEN GAVE ME A QUOTE IN WRITING FOR A LITTLE OVER $1800.  THIS SEEMED LIKE A GREAT PRICE AND SO I DECIDED TO GO WITH THIS COMPANY.  WHEN IT WAS TIME TO BOOK THE MOVE, I AGAIN SPOKE WITH NATALIE WHO NOW ADVISED ME SHE HAD AN EVEN BETTER DEAL FOR ME WITH MORE SAVINGS!  I WAS EXCITED UTNIL SHE EXPLAIANED.  THIS TIME, THE QUOTE WAS FOR A LITTLE OVER $2000.  I ASKED NATALIE HOW THIS WAS MORE SAVINGS FOR ME BECAUSE IT WAS HIGHER THAN THE THE QUOTE SHE HAD GIVEN TO ME JUST TWO DAYS BEFORE.  AS I STARTED TO DISPUTE THIS, I ENDED UP TALKING TO MAXX.  MAXX TOLD ME IT WAS BECUASE THE FEES WENT UP.  AFTER RESOLVING THIS ISSUE, MAXX QUOTED $2600 FOR UNLIMTED PACKING AND FOR THE ENTIRE MOVE WITH NO ADDITIONAL COSTS OR FEES.  AFTER MUCH GRIEF, I ACCEPTED THE $2600.00 OFFER.  THE MOVE WAS PLANNED AND SCHEDULED FOR APRIL 14TH, 2012.  I SPENT OVER $700 DOLLARS TO FLY BACK TO UTAH AND MEET THE MOVERS ON THIS DATE.  THE SCHEDULED DATE CAME AND THE MOVERS (ONLY TWO MEN CAME - BOB AND ONE OTHER HELPER) ARRIVED IN A RENTED BUDGET TRUCK!  UPON ARRIVAL, UNPROFESSIONAL BOB WALKED INTO THE CONDO LOOKED AROUND AND THEN DEMANDED $2000 MORE DOLLARS MORE FOR THE MOVE OR HE WASNT GOING TO DO THE MOVE.  I INFORMED UNPROFESSIONAL BOB THAT I WASNT GOING TO PAY ANOTHER $2000 BECAUSE I WAS QUOTED $2600 FOR UNLIMITED PACKING WITH NO ADDITONAL FEES OR CHARGES.  NOW THAT I WOULDNT GIVE IN TO UNPROFESSIONAL BOB'S EXTORTION TACTICS, HE STATED HE WAS GOING TO LEAVE UNLESS I PAID THE EXTRA $2000.  I INFORMED UNPROFESSIONAL BOB THAT I WANTED MY $575 DEPOSIT BACK BECAUSE HE WAS NOT HONORING THE ORIGINAL QUOTE (WHICH I HAD PRINTED AND HAD IN FRONT OF ME) UNPROFESSIONAL BOB STATED THAT I COULD CALL MONDAY AND TALK TO UNPROFESSIONAL MAXX AND HE WOULD REFUND THE DEPOSIT.  I TOLD UNPROFESSIONAL BOB THAT I WISHED TO TALK WITH THE OWNER AND HE STATED THAT HE WAS THE OWNER.  THEN DURING THE DISAGREEMENT AND DISCUSSION UNPROFESSIONAL BOB STATED THAT HE WASNT THE OWNER AND THAT HE AND UNPROFESSIONAL MAXX JUST WORKED THAT THE SAME COMPANY.  AFTER REFUSING TO MOVE MY STUFF AND REFUSING TO GIVE BACK THE DEPOSIT, UNPROFESSIONAL BOB LEFT.  ON MONDAY APRIL 16TH, 2012 I CONTACTED UNPROFESSIONAL MAXX ABOUT THE DEPOSIT REFUND THAT I HAD DISCUSSED WITH OWNER AND THEN NOT THE OWNER UNPROFESSIONAL BOB.  UNPROFESSIONAL AND SCAM ARTIST MAXX TOLD ME THAT I COULDNT GET MY DEPOSIT REFUNDED AND THAT I WAS THE ONE THAT TOLD UNPROFESSIONAL BOB TO LEAVE AND REFUSED SERVICE.  I ADVISED UNPROFESSIONAL SCAM ARTIST MAXX THAT I DIDNT REFUSE SERVICE BUT MERELY REFUSED TO BE EXTORTED FOR ANOTHER $2000.  UNPROFESSIONAL SCAM ARTIST MAXX ADVISED ME THAT I WASNT GETTING MY DEPOSIT BACK DUE TO IT COSTING MONEY TO DRIVE OUT TO MY RESIDENCE.  IT SHOULD ALSO BE NOTED THAT DURING MY CONVERSATION WITH UNPROFESSIONAL SCAM ARTIST MAXX THAT HE STATED THAT UNPROFESSIONAL BOB WAS THE OWNER OF THE COMPANY AND THEN STATED THAT HE WAS AND THEN STATED THAT HE AND UNPROFESSIONAL BOB WERE CO OWNERS AND THAT UNPROFESSIONAL BOB WAS THE VP.  IN THE END I HAD TO SCRAMBLE AROUND AND FIND A MOVING COMPANY THAT WOULD MOVE MY BELONGINGS AND I ONLY HAD UNTIL MONDAY TO DO SO AS I HAD TO FLY BACK TO TEXAS.  I DID FIND ONE HOWEVER IN SUCH SHORT NOTICE I HAD TO PACK MY ENTIRE CONDO IN TWO DAYS SO THAT THE MOVERS COULD PICK IT UP ON MONDAY SO THAT I COULD CATCH MY FLIGHT BACK TO TEXAS.  IT SHOULD ALSO BE NOTED THAT WHEN UNPROFESSIONAL BOB ARRIVED HE HAD A TOTALLY DIFFERENT QUOTE THAN WHAT WAS GIVEN TO ME.  THEREFORE PLZ PLZ PLZ BEWARE AND DO NOT USE THIS COMPANY .. IT IS A DEFINITE MAJOR SCAM AND THE SCAM ARTIST MAXX AND BOB ARE DEFINITELY GREAT AT IT .. THEIR NOT AT ALL GOOD AT MOVING BUT SCAMMING THEY ARE PROS.  I AM ASKING ANY AND EVERYONE THAT HAS ALSO HAD A BAD EXPERIENCE WITH THIS COMPANY TO BAND TOGETHER AND CONTACTED ANY AND EVERYONE.  I STARTED WITH THE NEVADA BETTER BUSINESS BUREAU AND AM GOING TO GO FROM THERE.  I WILL BE PLACING ADDS IN THE NEWS PAPERS ALL AROUND THE AREAS WHERE THIS COMPANY HAS OFFICES AND I AM ALSO GOING TO START A FACEBOOK PAGE AND A TWITTER PAGE DEDICATED TO GETTING THE WORD OUT ABOUT THIS COMPANY.  MAY BE TOGETHER WE CAN PUT A STOP TO THIS COMPANY SCAMMING INNOCENT PEOPLE.

5. D

   Deborah S.

   Source: MoveAdvisor

   9 Apr 2012Paid $2,100

   Do not use this company! They lie. Use a big company like United.

   First, off I could not give a credit card number for the down payment. That should have been my first warning. Secondly, they showed up late, the guys were smelly and rude. He marked all my furniture as "Pressed wood" that is not covered by insurance. I argued with the guy Simon that my furniture was not pressed wood. He then said I did not know what I was talking about. Third, they stated they tried to call me three times to do the credit card payment. I gave Simon all the info and he ran my card for 850.00. When they called to say they would be delivering my furniture they said I needed to pay 1700.00 because they never ran the cc. (I have receipt). They said if I did not have the 1700.00 they were taking my stuff back and I would have to then pay a storage fee. This company is a scam. Do not use them. You will be given a great price and they will be friendly as can be, but once they have your down payment and your furniture, you are screwed. They will not take a credit card, I suppose so you can not dispute the charges, I can't wait to see how many things are damaged when I open the boxes. I can not count on the insurance as I see this is just a scam. Do not use them. I can not stress that enough.  Do get screwed like me. Get a big company that will take your credit card, that will give you a quote and not changes it by 600 like they did to me. Do not trust the salesman that will assure you they are a good company oh and to top it off. On their receipt, safe load moving and storage 173 Lenape heights las vegas tv Telefon 1-800-597-8150, you would think that is safe load, well guess what, it is vega tv. Call it. So how are you to file a claim when the number on the receipt is for vega tv& Trust me, I was suckered in don't be the next.I filmed the load if you want to see it email me. I can show you the damage from something when they left.

6. K

   Katy

   Source: MoveAdvisor

   9 Apr 2012Paid $3,695

   Brokered job promised otherwise! Horrible communication!

   Safe Load Moving & Storage     Pick up date: 3/19/2012   Drop off date: 3/29/2012   Sales rep: Maxx S. (General Manager)       1. Safe Load Promised:   Job would not be brokered out; truck would be a "Safe Load owned truck", workers would be Safe Load background checked, uniformed and employed by SL.   1. What actually happened:   Brokered.  Not Safe Load background-checked workers.  Hired nearby homeless man to unload truck.   Job brokered out to Empire Moving DOT #1044554 (photo taken of truck)   Workers were NOT employed by Safe Load.  Not uniformed.   When delivery driver arrived, there were three unloaders with him. Before beginning to unload, there was a 4th guy who looked homeless; I asked who’s this guy?  The driver said “a guy from the street who will help unload so it will go faster”.   I said absolutely not.

7. M

   Meredith

   Source: MoveAdvisor

   21 Jan 2012Paid $8,200

   Terrible Experience.

   When we decided to hire a company to move us from CA to TX instead of doing it ourselves, Frank with Safe Load was one of the companies that provided me with a quote. Frank seemed to be very up front and honest, assuring me that they always overestimate so there are no surprises at the time of the move. My husband was planning to arrive in Austin on 12/27, so we scheduled delivery on 12/28. Frank asked when we wanted our things picked up, and I stressed I don't care when they get picked up, we want them there on the 28th. He said picking it up on the 18th would give them plenty of time, even with the holidays. So, everything was picked up on the 18th, and I thought all was well. Starting on the 26th, I began calling just to be sure we were still on track for delivery on the 28th. I could reach no one, and no one returned my call. Finally, on the 27th, I got a call from Joe, the foreman, and was told no, my things wouldn't be delivered until the 1st. I was, needless to say, upset and angry. I have three kids and were planning to get there on the 30th. He apologised and said he would do his best to get it done sooner and get back to me. I never spoke to Joe again. The next day, when I hadn't heard anything, I called and spoke to the apparent owner, Bob. He kept telling me I needed to understand, it was the holidays and they have 21 business days to deliver and if I wanted it on a certain day then I would have to pay way more. I said he needed to understand that Frank assured me it would arrive on the 28th, to which I was told, "Frank, Frank Frank, he's just the rep he has nothing to do with scheduling." Bob did assure me that my things were on a truck and he would try to find out some information. Two days and dozens of unanswered/unreturned calls later, he gave me the number of the driver, Oleg. I called Oleg, and was told he wasn't going to Texas and knew nothing about it, but there was another Oleg with the company and he gave me that driver's number. I called him, and was again told the same thing. So, I went back to calling Bob and leaving unreturned messages. Finally, on 1/3, I received a call from Alex, the actual driver, telling me his engine blew and he was waiting for a friend's truck, but he would deliver on the 6th, or 7th, but definitely by the 8th. On January 9th, 13 days after I was assured it would be here, my things finally arrived. When he arrived, we asked when he picked up our load, and he said on 12/30, two days AFTER I was "assured" it was on its way. I was charged $3,000 more than originally quoted, and of course they won't start unloading until you pay them. We requested they reweigh the truck, which is every mover's right to request, and as of yet, we can't get a phone call back to find out the actual weight. No one we met in the whole process actually works for Safe Load, they don't use their own drivers or crew. They are simply a broker, so once they have your deposit they have no vested interest or control on when your stuff shows up. They also demand either cash or postal money order as final payment because they know they are taking advantage of you and this is the only way you can't fight back. This was an awful experience and if Frank or Joe or Bob ever call you, I would recommend hanging up!

   Response from Safe Load Moving and Storage

   "I was charged $3,000 more than originally quoted, and of course they won't start unloading until you pay them." This is completely untrue. The customer is always right, until slander occurs. There was 6000 additional pounds, we have weight receipts stating this. We charged the same 50c/lb that they were quoted up front (as it says in our contract). Ive done everything other then paying for the move out of my own pocket for you. Our estimates can only be as accurate as our customers inventories. We still stood behind our contract 110%. The DOT weight tickets are on record and we have sent them to the customer 2 days after the delivery has occurred.

8. J

   Joey L.

   Source: MoveAdvisor

   15 Jan 2012Paid $6,611

   Unethical and Terrible.

   This company is a group of unprofessional scammers. They over charged us by $3000 on our move from Las Vegas to Portland, and they delivered 1 week later than promised. This is how they work. They will talk bad about other companies and ensure you that they have a BBB rating of A (it is only because they have 2 reviews). They will promise to match your quotes. When it comes time to move they pack up all your stuff and load it on a truck. Once loaded that is where they jack up the price and claim that the ''original quote was off and now you have to pay X price. If you go with weight or measurement by cubic feet I would ask them how they measure because they don;t explain that and that is how they charge you per pound or per cubic feet. The only reason why we had to go with them was they had our stuff in their truck before they gouged us and we already had plane tickets the next day. They promised free moving boxes - didn't happen. We are still waiting on a refund because they overcharged us by 800 cubic feet. the other part they don't tell you is the truck they pick up your stuff in is just to haul it to a storage facility where it then sits until the sub contracted trucker picks up your stuff for delivery. They SUBCONTRACT other people to move your stuff and don't use their own truck or staff to move you! They do this on purpose so they can not take accountability. What this means to you is they play the blame game.. if your stuff is delivered late it is the truckers fault, if your items are missing or damaged, the movers blame Safe Load for incorrectly packing the truck. It is an endless merry go round of excuses. I am making it my mission for no one else to get screwed like we did. Don't get caught with these crooks moving your stuff. Plenty of our stuff never made it (stuff that can't be replaced like wedding pictures), and of course everyone at Safe Load Moving is pointing fingers at someone else. Sales man Maxx is useless and the owner Yval and Bill will justify everything they did is right. Still waiting for them to call me back after I called them out on every unethical business practice they committed. Do not deal with these people!!

   Response from Safe Load Moving and Storage

   We have made every effort to solve this unreasonable complaint. The customer had over 8k lbs more then what they were originally quoted, and about 100 more items then what were posted on the inventory. We only charge what the ACTUAL weight is at the SAME price per lb. The customer stated that if we didn't do the move which again, was over 8k lbs more, that they would write this review.

9. S

   Steve M.

   Source: MoveAdvisor

   21 Nov 2011Paid $2,600

   Safe Load Movers and Storage.

   CUSTOMERS BEWARE- This company is a scam, they will hold your belongings hostage and demand more money took over a month to get possessions. When I did they demanded over $1000 in cash and ended up with missing items.

   Response from Safe Load Moving and Storage

   The additional $1000 was due to an additional 2000 lbs @ the same 50c per lb Mr Martello was quoted upfront. We Made every reasonable effort to resolve this complaint.

10. L

    Lisa

    Source: MoveAdvisor

    11 Nov 2011Paid $2,600

    Do not use!

    Here is how this company works. Max gets on the phone and tells you all the lies you want to hear. Then the movers show up at your house and have you sign a contract and then the sketchy driver with his coke finger nail has you sign paperwork, after you sign. To your chagrin they fill in a completely different amount that you owe them, they say they will see you in portland in one week. You call max to dispute why your studio apt. Is now requiring a fee of a 5 bedroom house?? He says "He is working with you,"He says "There has been a mistake". 5 weeks later. Mind you bob (owner of the company) and max has told you every week that it was coming soon. And they would weigh your stuff. Have continued to lie to you about price and weigh stations..Then they sell your contract off to a different company. That speaks the same foreign language and they are demanding the entire contract price in cash or they pretty much hold your stuff ransom(and if you didn't get what I was implying by them speaking the same foreign language they are a family that pretends to be separate entities.. That keeps it legal). Like any reputable company(like drug dealers) they only work in cash. Please, please do yourself a favor and do not use this company. I still don't have my stuff and who knows how damaged it is or how many items are missing. You have been warned.

    Response from Safe Load Moving and Storage

    We have never brokered out a job. We work in cash because customers try to refund their credit cards after the move is completed and get a move for free. We do not charge per bedroom, we charge per pound. We can only be as accurate as the customer is with their inventory. We stand behind our contract throughout the entire move. The items were delivered within 21 days (as per DOT law).