16 Jun 2014 · MoveAdvisor
1.0 out of 51.0
They picked up last minute due to crazy circumstances on my end, which I was grateful for. They talked a great talk and quoted me a resonable price, based on estimated weight. Then when it came time for pick up they were hours late. I was out of town, so my friend was facilitating for me and was inconvinced by their tardiness. Communication was poor even though the pick up crew had my phone number and I was available. When I they finished the pick up and called with the total cubic feet, I was confused. I had been given a quote for weight (switching after contract signed I believe is illegal). The driver told me it was late and he didn't have time yo go to scale prior to pick up. left with no choice it stood as was. Upon delivery by a different company, something that I was specifically told wouldn't happen (subcontracting), I noticed a discrepancy in cubic feet. I was the first delivery from a packed truck and it was clear that my things took up 700 cubic feet. I was told, and paid for, 850 cubic feet. I thereby over paid by hundreds of dollars. When I notified the company and sent pictures, I was given the run around. Never refunded or compensated, or even return call. I of course had things scratched and broken. I have with every move, with no recourse. This company puts you at such ease initially, I thought I may have a good one-for once. Alas, they are scammers too. .
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