Safe Load Moving and Storage

Reviews

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1. C

   Cynthia

   Source: MoveAdvisor

   22 Mar 2015Paid $2,489

   Good Quality Service.

   I was referred to Safe Load Moving & Storage by a family friend who used them in the past after hearing about the great service they gave my Aunt I wanted to give them a try. The sales person was really helpful. I was giving a price on full packing services and I Went with it. I didn't have to do anything the movers did everything for me. These guys are great they showed up first thing in the morning to make sure the job was done in one day. It's safe to say I'm another happy customer.

2. B

   Brandon

   Source: MoveAdvisor

   14 May 2012Paid $8,000

   From the Start to the Finish of Our Move.

   I called the company and spoke and email directly with a gentleman/salesman Maxx. he basically told us that they would be the lowest guaranteed and we took him at his word. Through email he promised a number of things that made the deal that much better. When the foreman (not sure if he is affiliated with the company or not..still trying to figure it out) showed up in a Budget rental truck that was smaller than I had discussed with Maxx, I was very skeptical about the movers fitting out load in one truck. The foreman (Bob) after walking around the house came back with a new price that exceeded the estimate given by Maxx (solely based on guesstimate) by over $3000. I negotiated back and forth with the foreman and he kept saying that if he had to return a second time that he would charge me an additional $1000. Thank goodness I had the email conversations with Maxx so I could show him what was and wasn't included in the bid. After going back and forth for 45 minutes with Bob, I asked him to call Maxx on the phone and Maxx did everything in his power to help me out. the price increased by close to $3,000 so if you know the actual weight of your load you may be better prepared than I. (Make sure you have a reputable company come through your house to give you a weight based estimate and show them everything they will be taking with them.) It ended up that they couldn't fit everything in the Budget Rental Truck so they came back the next day to pick up the rest of our stuff. They didn't charge us a thing for the second truck and did a fantastic job wrapping and packing our stuff. Bob is an interesting character and I believe is far to a point. Make sure you get everything in writing/email before you pay the deposit otherwise they amount you agreed to may increase substantially with this moving company.    The Beginning: I felt very satisfied with Maxx and dealing with his secretary (or wife). I think they run the company out of their home as a third party servicer. I don't know this for sure. Any how they were great to work with.    The Day of the Move: the debate over cost with their foreman (Bob) was literally ridiculous and unless you have a steel spin, he will coax you for ever last penny. If on the other hand you keep good records and have them and are willing to fight for what you were promised, they will work with you to make you happy. The foreman and his group arrived at our home around 5PM and literally worked until 1AM to finish the job. Although this shows great drive, it would have been better if they would have arrived earlier so they wouldn't have kept my neighbors up all night. By keeping they up I mean extremely loud speaking on cell phones in the middle of the street, starting and stopping the diesel engine, raising and lowering the tailgate on the Budget Rental Truck, and banging pipes and furniture as the moved everything into the truck and out onto the driveway. My wife and kids spent the better part of the night hiding in the backroom as to not get in their way and were able to sleep after about 11:45PM. The next morning we woke to a battle field of tape, wrapping paper, bubble wrap, water bottles, and cigarette butts in and outside of the house. The arrived for the second load around 10:30AM and were gone by 11:30AM, after asking if we wanted to give them a tip. :P   The Day of the Move in on the Other Side: We were contacted by a company called OCO Transport that Safe Load had contracted with to transport the move to the East coast. They arrived when they said they would, and did a fantastic job moving everything into the house. I was upset at first that Safe Load didn't do the job, but realized that the other company was great and did fantastic.    Furniture Condition: I will continue to update this section until we are fully finished uncovering and documenting the damage that was caused in the move. To start, there was considerable damage to most items wrapped by the Safe Load guys. Huge dents in the washer and dryer, gouges in our headboards, wood benches, seats, bunk beds, and missing nuts and bolts for everything from the entire bunk bed system to tables and chairs. They tied two Adirondacks chairs together with tape and nothing in between and they are trashed. One of the arms on our wood bench was smashed and dangling, a leather footstool has a tear and slice in the top of it, and the bunk bed set is a mess with gouged wood and missing parts. I understand that long haul moving isn't a science and that damage occurs regardless of what a moving company does to stop it..so I WOULD SUGGEST GETTING FULL COVERAGE BECAUSE THE $0.50/LB COVERAGE THAT COMES WITH THE PRICE QUOTED WON"T COME CLOSE TO COVERING THE DAMAGE INCURRED. It needs to be said that this is something I suggest for all moving companies and not just Safe Load. The guys that wrapped our move looked as though they did a bang-up job, no pun intended, wrapping and protecting our items.    More updates to come related to commmunication with the company, damage, and the insurance claim process. .

3. M

   Molly S.

   Source: MoveAdvisor · Baltimore, MD to Huntington, WV

   23 Aug 20184-bedroomPaid $15,221

   FRAUD!! Contracts signed under Duress! Extortion!!

   Safe Load Moving and Stoage (SLMS) was hired as a subcontractor by First Priority Van Lines (FPVL) to move our belongings. DAY OF MOVE SLMS forced me to sign a new contract under duress and if I refused they would leave and refuse to honor the original contract we signed. We had to be out of our house by the next day so were forced to sign new contract as it was too late to find new moving company. SLMS added more charges after packing. Move cost 2x as much as should have. We were extorted. Original contract had us paying $6983.19 and after SMLS added on fees (that they just made up) we ended up paying $15,221.72. If we would not have paid their ransom then they would have taken our belongings away and not given them to us after paying more money. They also did not pack our items safely and many were damaged.

4. J

   Joe R.

   Source: MoveAdvisor · Port Orange, FL to Mansfield, TX

   6 Nov 20172-bedroomPaid $6,048

   DANGER - Horrible company!!

   We recently hired a moving brokerage company ( E Z Moving and Storage) to handle our interstate move from Florida to Texas. The company hired was Safe Load Moving and Storage. From the very beginning it was a nightmare that only got worse with time. They are completely non-responsive to the customer. Our boxes were packed by throwing everything they could reach into a wardrobe box and the packing paper on top of it to hide the mess. They broke our head board and damaged our BBQ grill. We had a wardrobe box that when we opened it, it was soaking wet which after the 8 days it took them to get our stuff to us was ruined because of mold and mildew. They lost (or it magically disappeared) a box with all of our connector cables, cords, an apple TV, a satellite dish receiver and all of our remote controls. When I tried to call the foreman, "Nir" he refused to speak with me and hung up only to immediately call his driver back who was standing right next to me and told his driver to leave. Stay away from both of these companies!! they will not respond to our request for a claim, they will not take my calls, and they will not acknowledge that there was an issue. I am now being forced to take legal action just to be able to put in a claim!

5. J

   Jennifer

   Source: MoveAdvisor

   16 Jun 2014Paid $4,000

   Overcharged.

   They picked up last minute due to crazy circumstances on my end, which I was grateful for.  They talked a great talk and quoted me a resonable price, based on estimated weight. Then when it came time for pick up they were hours late.  I was out of town, so my friend was facilitating for me and was inconvinced by their tardiness.  Communication was poor even though the pick up crew had my phone number and I was available.   When I they finished the pick up and called with the total cubic feet, I was confused. I had been given a quote for weight (switching after contract signed  I believe is illegal). The driver told me it was late and he didn't have time yo go to scale prior to pick up. left with no choice it stood as was. Upon delivery by a different company, something that I was specifically told wouldn't happen (subcontracting), I noticed a discrepancy in cubic feet. I was the first delivery from a packed truck and it was clear that my things took up 700 cubic feet.  I was told, and paid for, 850 cubic feet. I thereby over paid by hundreds of dollars. When I notified the company and sent pictures, I was given the run around. Never refunded or compensated, or even return call. I of course had things scratched and broken. I have with every move, with no recourse. This company puts you at such ease initially, I thought I may have a good one-for once. Alas, they are scammers too. .

6. P

   Pat C.

   Source: MoveAdvisor

   10 Jan 2014Paid $3,250

   Lost items/over charges.

   Basicaly, my review sounds like everyone else. Lousy service. After the mover loaded the truck, he hit me up for another $1000.00. I had to pay since I was on a tight schedual at that point. He delivered my goods to a reputible overseas shipping company who I continue to use. Since his delivery was late, I missed the boat (no pun intended) and had to schedual on the next boat which wasn't for another 45 days.  I recieved my goods minus over 2000 thousand dollars worth of welding equipment.  I called uval and he said he had my goods and he offered to return them to AZ within 2 weeks. That was over a year ago. Everytime I call, I get the same song and dance.    You will find that the contact numbers on this company are no longer good. However..I have his cell phone numbers. If you need them, here they are. 702-589-1725 and 1726.  So..all I can do now is drive to Vegas and try to get my equipment back, provided he hasn't sold it.

7. B

   Barbara T.

   Source: MoveAdvisor

   19 Dec 2012Paid $4,000

   Ripped Off!!

   I share with Mari, I was ripped off by these people.  I was told that my ENTIRE household EVERYTHING was lost in hurricane Irene in 2011 of August.  They did not try to compensate for anything; have not been able to reach them on the telephone.  When I did speak with Ryan, he claims that my property was lost due to the storm and I could not be compensated.  I have every message from him saved on my computer and telephone as well.  I could not afford an attorney because everything I had was given to them and lost to them.  But they will get theirs, I promise you SafeLoadMovingand Rip off people.  You just see.  You cannot do things like that to people.  I lost my husband before the move and you lost what we built together.  God have mercy on all of you!

8. T

   Tarina C.

   Source: MoveAdvisor

   9 Dec 2012Paid $10,000

   Extreme Dissatisfaction.

   The main number didn't communicte my contact/location info to the driver causing the driver to arrive late and with a truck already loaded of someone else's belongings. As a result they loaded my stuff into a uhaul and put it into storage for "2 days".  They failed to communicate with me and I had to make repeated calls to them to find out where my stuff was.  They kept promising different dates when my stuff would be picked up and arrive.  When it finally arrived the driver never helped unload and hired people off craigslist and only paid them $25 each to unload (more than 4 hrs).  Many boxes were damaged and I filed damage claim and complaint with the Better Business Bureau which the moving company refused to respond to.  Regional manager of my area was deceptive and rufused requests for contact info of main office.  Will NEVER USE THIS COMPANY OR RECOMMEND THEM TO ANYONE!!

9. Y

   Yvonne

   Source: MoveAdvisor

   2 Dec 2012Paid $3,500

   Safe Load Moving and Storage/Safe Relocations.

   SAFE LOAD MOVING AND STORAGE is also known as SAFE RELOCATIONS.   THEY ARE BASED OUT OF LAS VEGAS AS THEIR HEADQUARTERS   DO NOT USE THIS COMPANY!!   THEY ARE A CROSS STATE GROUP OF FOREIGN SCAMMERS WHO HAVE A NETWORK THAT WORK TOGETHER TO RIP OFF CUSTOMERS.   THE FIRST TIP OF A SCAM IS A LOW PRICE. SAFE RELOCATIONS OFFERED THE BEST PRICES OF 3 BIDS FOR A MOVE FROM UTAH TO CALIFORNIA. STUPIDLY WE WENT FOR THE LOWEST PRICE. THE NIGHTMARE THEN BEGINS.   ONCE THEY ARRIVE AT YOUR HOME YOU ARE "GREETED" BY A VERY LOUD, AGRESSIVE AND OBNOXIOUS COMPANY OWNER BY THE NAME OF BOBIL (BOB FOR SHORT).   I NEVER LOSE MY TEMPER WITH A STRANGER UNLESS GROSSLY PROVOKED. MY HUSBAND AND I WERE LITERALLY YELLING AT BOBIL AT THE TOP OF OUR LUNGS DUE TO HIS TOTAL LACK OF COMPETENCE TO MOVE ITEMS.   IF YOU CAN AFFORD THE TIME TO MOVE AT A LATER DATE TELL THESE PEOPLE TO LEAVE ONCE THEY ARRIVE AT YOUR HOME. WE DID NOT HAVE THIS OPTION AS WE WERE IN A VERY REMOTE LOCATION AND NEEDED TO LEAVE ON A VERY SPECIFIC DATE.   BOBIL SPENT MORE TIME ON THE PHONE YELLING IN HEBREW AT HIS COLLEAGUES IN THE BUSINESS THAN TAKING CARE OF THE TASK OF MOVING MERCHANDISE INTO THE MOVING VAN.   THEN THE SECOND PART OF THE SCAM BEGINS.   HE WILL SAY THEY HAVE GROSSLY UNDERESTIMATED THE "WEIGHT" OF YOUR BELONGINGS. IN OUR CASE WE SENT THEM A HIGHLY DETAILED LIST OF GOODS. THE WEIGHT THEY HAD ORIGINALLY QUOTED WAS FINE SO NOW YOU NEED TO NEGOTIATE VERY AGGRESSIVELY WITH BOBIL TO LOWER THE WEIGHT.   BOBIL IS A SKILLED AND SEASONED SCAM ARTIST. HE IS A TOTAL DISGUSTING PRO WHO HAS TAKEN HIS FOREIGN SCAMMING SKILLS TO OUR SHORES IN THE USA.   IN THE END, AFTER EXHAUSTING NEGOTIATIONS (I AM AS MEAN AND STRONG WILLED AS BOBIL) WE WENT FROM AN ORIGINAL QUOTE OF $1500 TO ~$3000.   WE NOW HAVE LEFT UTAH AND ARE BACK HOME IN CALIFORNIA WHEN THE THIRD STEP OF THE SCAM TAKES PLACE.   THEY ARRIVE AT THE OFF LOADING POINT IN CAMPBELL, CALIFORNIA AND DEMAND ANOTHER $900 TO COMPLETE THE MOVE. EITHER YOU PAY OR THEY WILL STEAL YOUR GOODS, STORE THEM AND NEVER ANSWER THEIR PHONES TO TELL YOU WHERE YOUR GOODS ARE STORED.   THIS IS WHAT HAPPENED TO US.   IT TOOK CALLING THE CAMPBELL POLICE DEPARTMENT TO GET THE WIFE OF BOBIL (ANAT) TO RESPOND AND NEGOTIATE A DEAL.   THEY HAD STORED OUR BELONGING SWITH ANOTHER "LEG" OF THEIR SCAMMING NETWORK IN SAN JOSE, CALIFORNIA (SM& S RELOCATIONS) .   DO NOT EVERY USE THEM EITHER!! THEY ARE ALL IN THIS FOREIGN BORN SCAMMING NETWORK AS AN INTERSTATE TEAM.   WE FINALLY HAD OUR GOODS IN VIEW. SM&S RELOCATIONS WOULD NOT EVEN ALLOW US TO ENTER THEIR MOVING VAN TO SEE IF OUR MERCHANDISE WAS FULLY ACCOUNTED FOR AND IN GOOD SHAPE. THIS IS ANOTHER TIP THAT A COMPANY IS A SCAM.   THE NEXT TIP OF A SCAM IS THAT THEY WILL NOT ACCEPT CREDIT CARDS AT THE FINAL DROP - OFF. STARVING STUDENTS ACCEPT CREDIT CARDS THRU-OUT THE ENTIRE MOVING EXPERIENCE.   SAFE RELOCATIONS AND SM&S RELOCATIONS ONLY WILL ACCEPT MONEY ORDER OR CASH. BIG CLUE OF A LOW GRADE MOVING COMPANY I LEARNED.   WE HAD NUMEROURS ITEMS MISSING WHICH WERE NOTED IN THE PAPERWORK. WE HAD TO LITERALLY RAISE OUR VOICES AND INSIST THE DRIVER SIGN THE MISSING ITEM LISTS AND TO GET A COPY OF IT. HE WAS GOING TO DO NEITHER. ANOTHER TIP OFF OF A SCAM.   FINALLY, I FILED A CLAIM WITH THEIR INSURANCE COMPANY AS THEY WILL NEVER PICK UP THE PHONE OR RESPOND TO AN E-MAIL.   TURNS OUT THE INSURANCE IS ALL CRAP. THEY WILL NOT COVER LOST OR MISSING ITEMS. THEY WILL ONLY COVER MERCHANDISE RELATED LOSSES DUE TO AN ACCIDENT WITH THE TRUCK, A FIRE OR AN OVERTURNED TRUCK.   SO, IN THE END WE LOST MANY ITEMS AND ENDED UP PAYING THE SAME PRICE WE WOULD HAVE PAID FROM OTHER MOVERS THAT DID NOT LOW BALL UP FRONT.   HUGH LESSON LEARNED!  .

10. A

    Andrew

    Source: MoveAdvisor

    8 Aug 2012Paid $3,100

    Do Not Use This Company.

    Let me tell you why.  When I spoke to them they told me that it would take 3-5 business days. On day day 14 we received a shipment missing 39 items from inventory, including bedframes, furniture pieces, and boxes. The demanded payment in full of this partial shipment, threatening to hold items in storage at our expense. It took another 22 days to get another truck available to deliver the remaining shipment. No notices, not phone calls, just "we don't have a truck." SafeLoad apparently has their own fleet of a whopping 1 truck. The boxes were crushed, and the only reason anything survived was because we packed it so well. They refuse to talk to me, and because the shipment was delayed so long we had to purchase multiple household, clothing, and food items. They will not respond to any phone calls or emails. Do not put up with this!!   I told myself that every moving company was bound to have some bad reviews..I didn't listen to the ones on Safe Load/Safe Relocation. PLEASE LISTEN to me. They are true, this company has no business doing business. PICK SOMEONE ELSE for your move.