ShipSmart

Reviews

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1. P

   Patrick M.

   Source: MoveAdvisor · Portland, OR to Gaithersburg, MD

   8 Feb 2022Partial movePaid $4,500

   Professionalism, Responsiveness

   Ignore my previous post - Shipsmart made this right. As part of my attempt to move a small number of items from one coast to the other, there was some confusion at the loading site regarding the contents of my contract. It resulted in far more items being moved then I had desired. In retrospect, I strongly recommend that individuals be present at the loading site when possible. It will help alleviate confusion and clarify any questions. That said, Ship Smart was able to reimburse me for the amount that was in question. Greatly appreciate their professionalism and responsiveness!

2. M

   Moniva S.

   Source: MoveAdvisor · Leonardtown, MD to Oakland, CA

   20 Dec 2021Partial movePaid $2,025

   Small move

   Excellent service from beginning to end. Would recommend this company to anyone that I know . I moved from Maryland to California. Made many calls to change the size and date of my moves several times. Not once did I face any ire from any of the people answering my phone calls. From pick up to delivery the service was impeccable! Kudos for the super service!

3. L

   Linda C.

   Source: MoveAdvisor · Reston, VA to Napa, CA

   27 Aug 2021Partial movePaid $3,070

   Sometimes plans change...

   Many thanks for accommodating my move from VA to CA that, unfortunately, was interrupted by COVID, fires, and then a change in plans. Throughout the 13 months my stuff was safely stored and all staff were respectful and professional. I will always reach out to ShipSmart for future smaller moving/shipment needs.

4. T

   Theresa F.

   Source: MoveAdvisor · Berkeley, CA to Brooklyn, NY

   13 Aug 2021StudioPaid $3,190

   Excellent service. I highly recommend

   I highly recommend Ship Smart. From the time I called to inquire about their service to the final delivery day, I was so happy with everyone I encountered by phone and in person. I moved from Berkeley Ca. to Brooklyn NY. I moved a new full size bed and 19 boxes. The 2 gentlemen that can for pick up were wonderful. They were so professional and respecful of my things. I felt confident I made the right choice. I was notified of the delivery date, was asked if that day would work for me. They called me that morning to confirm time of arrival. The 2 gentlemen from the New Jersey warehouse were just as wonderful as the pick up staff. My bed and frame came boxed so were well protected. They too were very professional and respectful of my things. I had contacted the office a couple of times to inform them of a few changes from the original estimate and everyone was so helpul and accomodating. The total cost of the move was so reasonable. I had 2 large moving companies do an in home estimate for this size move and they both recommended Ship Smart. I saved $6,000.00+ using Ship Smart. They are fantastic and I would definitely call them again as well as recommend to my family and friends. Thank you Ship Smart.

5. J

   James A.

   Source: MoveAdvisor · Greenville, SC to Winter Garden, FL

   3 Aug 2021Partial movePaid $2,698

   Difficult Move But Issues Resolved

   We moved furniture and paintings from SC to Winter Garden Fl. Since I expected no damage, I deliberately underinsured the items in the shipment. Unfortunately, several pieces of furniture sustained significant damage that required repair and one or our painting was lost. Insurance covered only a fraction of the loss and I was quite upset. Fortunately, Ship Smart Customer Service Team reached out to me with offer of assistance in resolving my concerns. They worked diligently with me and helped resolve the problems we encountered. I am quite pleased with their efforts and appreciate their efforts on my behalf. I learned an important lesson from this experience: never underinsure your items since damage/loss may occur during any move no matter how good the company involved.

6. E

   Erik B.

   Source: MoveAdvisor · Houston, TX to New York, NY

   23 Aug 20211-bedroomPaid $3,500

   Timing

   They give a rosy estimate of 3-4 weeks but in reality they have no control over when it is shipped and keep giving estimates of "the next few days" until weeks have passed. Do not recommend.

7. J

   Jacki D.

   Source: MoveAdvisor · Chicago, IL to Houston, TX

   18 Aug 2021StudioPaid $6,300

   Horrible experience - AVOID AT ALL COSTS

   The only reason I've given them two stars instead of one is because they refunded me for the amount I spent in an Airbnb because my stuff was well over 2 weeks late for the date promised. I called them daily for over a month down to the very day my items were to get dropped off because no one even confirmed the delivery the day of. Continuous long hold times and despite baby sitting the process the entire time, it took 1.5 months to receive my stuff from a STUDIO apartment. My computer chair and dishware also arrived broken. Additionally I was quoted 5000 and was told after they took everything that it would be 6300. The movers arrived late at the beginning of the move (3.5 hours) at at the destination (3 hours late) without any communication what so over from their side. AVOID AT ALL COSTS

8. S

   Stephanie N.

   Source: MoveAdvisor · Austin, TX to Danville, PA

   14 May 2026Partial movePaid $3,000

   BEWARE!

   I will absolutely NEVER recommend or use this company again. My mother passed away and I wanted her antique curio cabinet to be shipped to my home. She lived in Texas and I am in Pennsylvania. I paid $3000 for the "white glove" delivery. The gentlemen that picked up the piece was EXTREMELY inexperienced with moving large items. I should have known then that this experience was going to go downhill. After a MONTH of waiting, I finally got the call that the curio was going to be delivered. Once it was in my home, I was told they could not unwrap it. I had to unwrap it myself only to discover broken glass and heavy damage to 2 of the doors. The doors had been pushed in so far that the door stops had snapped off along with parts of the framing. It was VERY obvious that ZERO care had taken with this very precious piece. It would have been safer and cheaper for me to just throw it in a Uhaul and transport it myself. I asked for a partial refund and was told that since I did not get the insurance they were not liable. Silly me for thinking that $3000 would get me way better care and service than I received.

9. R

   Rick R.

   Source: MoveAdvisor · Portland, OR to Evergreen Park, IL

   26 Apr 20241-bedroomPaid $3,700

   Pick Another Company

   Everything that I did not pack myself was damaged.The process for making a claim is beyond ridiculous. Contract says one thing and customer service says another. Quoting is unreliable and their service team is extremely unprofessional. They don’t replace or fix anything. It’s all on you. Couldn’t find one professional to fix what I needed. Support another company, not this one.

10. K

    Kyeann S.

    Source: MoveAdvisor · Missoula, MT to Albuquerque, NM

    13 Jul 2023Partial movePaid $5,300

    Scam Artists

    Avoid this company at all costs. They broke the contract and acted in good faith. They seemed to attempt to bully me into absorbing the blame for setting me up to ship 2/3 more than what I agreed to despite my doing everything I could to prevent it, and their actively making choices to make it so that all of the extra stuff was shipped. When I called them out on every maneuver they tried, and it was clear that they didn't have any actual defense, then they said they would pay me if I didn't write any bad reviews or report them to regulatory agencies! So, (from my perspective), they pretty much admitted to fraud, breach of the covenant of good faith and fair dealing, and breach of contract, but then when I wouldn't shut up about it, they suddenly wouldn't pay me. Dishonest, slimy, and sociopathic is how I would describe these people. "Jim Locke" was the guy I dealt with, and he was insulting and terrible.