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Recent reviews

S
14 May 2026 · MoveAdvisor
1.0 out of 51.0
I will absolutely NEVER recommend or use this company again. My mother passed away and I wanted her antique curio cabinet to be shipped to my home. She lived in Texas and I am in Pennsylvania. I paid $3000 for the "white glove" delivery. The gentlemen that picked up the piece was EXTREMELY inexperienced with moving large items. I should have known then that this experience was going to go downhill. After a MONTH of waiting, I finally got the call that the curio was going to be delivered. Once it was in my home, I was told they could not unwrap it. I had to unwrap it myself only to discover broken glass and heavy damage to 2 of the doors. The doors had been pushed in so far that the door stops had snapped off along with parts of the framing. It was VERY obvious that ZERO care had taken with this very precious piece. It would have been safer and cheaper for me to just throw it in a Uhaul and transport it myself. I asked for a partial refund and was told that since I did not get the insurance they were not liable. Silly me for thinking that $3000 would get me way better care and service than I received.
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R
26 Apr 2024 · MoveAdvisor
1.0 out of 51.0
Everything that I did not pack myself was damaged.The process for making a claim is beyond ridiculous. Contract says one thing and customer service says another. Quoting is unreliable and their service team is extremely unprofessional. They don’t replace or fix anything. It’s all on you. Couldn’t find one professional to fix what I needed. Support another company, not this one.
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K
13 Jul 2023 · MoveAdvisor
1.0 out of 51.0
Avoid this company at all costs. They broke the contract and acted in good faith. They seemed to attempt to bully me into absorbing the blame for setting me up to ship 2/3 more than what I agreed to despite my doing everything I could to prevent it, and their actively making choices to make it so that all of the extra stuff was shipped. When I called them out on every maneuver they tried, and it was clear that they didn't have any actual defense, then they said they would pay me if I didn't write any bad reviews or report them to regulatory agencies! So, (from my perspective), they pretty much admitted to fraud, breach of the covenant of good faith and fair dealing, and breach of contract, but then when I wouldn't shut up about it, they suddenly wouldn't pay me. Dishonest, slimy, and sociopathic is how I would describe these people. "Jim Locke" was the guy I dealt with, and he was insulting and terrible.
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D
24 Jun 2022 · MoveAdvisor
1.0 out of 51.0
I hope I can save someone from being ripped off here. They will lowball your estimate, pick up your stuff, add heavy packaging and charge you at least 50% more. At that point you are screwed. So please add 40%-60% more to quotes when comparing. Learn from my horrible experience.
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J
2 May 2022 · MoveAdvisor
1.0 out of 51.0
I need to move valuable antiques cross country and had already identified a mover, but Ship Smart was recommended by the company that expertly relocated my Mom to assisted living so I wanted to give them a try. I read several negative reviews about being quoted one price but paying another on move day so I was skeptical. I was surprised when Mike told me he didn't need a complete list of items to move (I had a spreadsheet with dimensions and appraised values). When I received the quote, it was less than half the other quote so I worried we were comparing apples to oranges. I called my new POC, Andrea, and she allowed that high value items require crating, and that it would be an additional $600. I signed the contract and was immediately taken aback with the 5 pages of terms and conditions and the news that packing doesn't occur on site. I immediately called the new shipping POC, Yolanda, since the move was in 2 business days. She said EACH high value item would be $300 for crating. I asked to speak to a manager. Was told none were around and I'd hear Monday. Called again. Manager was off. Waited for another manager, who did a lot of audible sighing and said she'd take another look at the estimate. It grew another $1,000. Said it was for crating and new weight estimates. Once I added insurance, ended up being the same estimate as the first company. Labeled it a miscommunication. With 3 people? All confidence lost so I cancelled. IF you're going to go with this company, insist on an accurate estimate up front and ask to see the complete list of terms and conditions (i.e., caveats) BEFORE you sign a contract.
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