ShipSmart

Reviews

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1. D

   Dean F.

   Source: MoveAdvisor · Dallas, TX to Stroudsburg, PA

   24 Jun 2022Partial movePaid $3,400

   Beware the lowball estimate

   I hope I can save someone from being ripped off here. They will lowball your estimate, pick up your stuff, add heavy packaging and charge you at least 50% more. At that point you are screwed. So please add 40%-60% more to quotes when comparing. Learn from my horrible experience.

2. J

   Julie L.

   Source: MoveAdvisor · Los Angeles, CA to Jacksonville, FL

   2 May 2022Partial movePaid $4,776

   Classic bait and switch

   I need to move valuable antiques cross country and had already identified a mover, but Ship Smart was recommended by the company that expertly relocated my Mom to assisted living so I wanted to give them a try. I read several negative reviews about being quoted one price but paying another on move day so I was skeptical. I was surprised when Mike told me he didn't need a complete list of items to move (I had a spreadsheet with dimensions and appraised values). When I received the quote, it was less than half the other quote so I worried we were comparing apples to oranges. I called my new POC, Andrea, and she allowed that high value items require crating, and that it would be an additional $600. I signed the contract and was immediately taken aback with the 5 pages of terms and conditions and the news that packing doesn't occur on site. I immediately called the new shipping POC, Yolanda, since the move was in 2 business days. She said EACH high value item would be $300 for crating. I asked to speak to a manager. Was told none were around and I'd hear Monday. Called again. Manager was off. Waited for another manager, who did a lot of audible sighing and said she'd take another look at the estimate. It grew another $1,000. Said it was for crating and new weight estimates. Once I added insurance, ended up being the same estimate as the first company. Labeled it a miscommunication. With 3 people? All confidence lost so I cancelled. IF you're going to go with this company, insist on an accurate estimate up front and ask to see the complete list of terms and conditions (i.e., caveats) BEFORE you sign a contract.

3. L

   Lisa R.

   Source: MoveAdvisor · Scarsdale, NY to Bellevue, WA

   16 Nov 2021Partial movePaid $1,723

   Shipment took twice as long and boxes were quite damaged

   Our experience with Shipsmart was appalling from start to finish. My young daughter was moving from NY to Seattle in June. From scheduling an appointment for packing/shipping to communications (or lack thereof) to get updates on delivery the whole process was challenging, to say the least. The local company handling the packing and shipping for Shipsmart was Xpress Relocations. They were scheduled to arrive between 9-11am on the day. Apparently, they were dialing an incorrect cell# all day en route to our house; there was no communication for a while until I called their main office. Then they were stuck in traffic. Ended up arriving at 6pm! Packing took a half hour and was efficient (the best part of this entire process). Fortunately, I took a picture of the truck outside the house as well as the packing slip (as there was no hard copy available!). For the next several weeks I made almost 2 calls a week to Shipsmart to get updates. There was always a delay of some sort. At one point they said they had no record of the pickup and had never picked up the shipment because my daughter had cancelled the appointment! I sent them the pics I had taken on the day of pickup as proof. Apparently, the warehouse manager read a number on the packing slip incorrectly. Then they said they were dealing with high demand and there was a delay and my daughter’s 11 boxes were in an area of the warehouse that was hard to get to so they had to move boxes “like tetris pieces” to locate her items which would take a few days. Further delays. The items were eventually delivered 7 weeks after pickup when they should have taken up to 4 weeks. And the icing on the cake was that most of the boxes were damaged in some way – dented or like there was an attempt to rip them open. One was completely shredded at the top. There were some damaged items (shoes, etc.) which are replaceable but none of this should have happened. I called and sent them a video of the damaged boxes on Aug 17. It has been 3 months and to this day neither my daughter nor I have heard back from them with an explanation about when and why this happened. If you want peace-of-mind I would recommend you try other moving companies.

4. M

   Margot M.

   Source: MoveAdvisor · Irvine, CA to Austin, TX

   3 Nov 2021Partial movePaid $6,600

   I hired Ship Smart...Bad Decision

   I hired Shipsmart, their office out of Santa Fe Springs, CA, in August 2021, to handle a small move from CA to TX of about 25 items for a client of my small concierge company. What a horrible experience! The company is poor at communicating, difficult to reach, inaccurate at estimating costs (the final shipping cost was more than double what they estimated), and very poor at prompt performance timelines. Service through them drags on and on. They also told MY client, the customer I referred to them, inaccuracies and outright misrepresentations about information communicated to me and then back to the customer...Making me look bad in my client's eyes. Tread lightly with this group. In my experience, they are disorganized, inefficient and practice poor business ethics. Thanks Shipsmart, you really screwed me over.

5. M

   Marjorie B.

   Source: MoveAdvisor · Denver, CO

   22 Oct 2021Partial movePaid $2,000

   Slow and overcharged

   They said it was just an ‘estimate’ and that’s why they increased the price of moving one sofa from $1500 to $2000 dollars! They also said the sofa weighed 283 pounds. It does not unless they are charging for a container as well as the sofa. They took my daughter’s information and said they would contact her for payment as we arranged. Three weeks later the called from an unidentifiable number to tell me about the extra $500 charge. They were expensive to begin with but this is terrible. Will never use again. Save your money.

6. T

   Tanya H.

   Source: MoveAdvisor · Winona, MN to Charlotte, NC

   9 Oct 2021StudioPaid $1,800

   5 weeks later and then asked for $800 more

   Got a quote for everything packed and after 5 weeks with no word of our items they call asking for $800 more than quoted.

7. M

   Mark P.

   Source: MoveAdvisor · San Francisco, CA to Chicago, IL

   10 Sep 20211-bedroomPaid $1,400

   Slow, expensive, dishonest

   $2000 over quote and over 5 weeks late for a small move. ShipSmart is not a moving company, it's just a middleman for shipping companies. So if you have a good move with them, you got lucky that they contracted a good mover. If you get unlucky, like I did, then not only is your move very delayed and misquoted, but also ShipSmart doesn't know what's going on with their contractors, and they put you in a horrible cycle of them saying "it will ship next week," next week passes, you call to see what happened, wait a cumulative 2 hours on hold, and get bullshitted again. It's hard to convey the amount of hold music I listened to because of ShipSmart, and I wouldn't wish this experience on my worst enemy. In the end they took so long that I flew back across the country to rescue my stuff from the warehouse with a UHaul. When I arrived I found the warehouse so full that pallets of people's belongings were spilling into the street. There were two guys(!!!) working there. Save yourself and pick someone else.

8. A

   Al O.

   Source: MoveAdvisor · Clearwater Beach, FL to Pittsburgh, PA

   7 Sep 2021Partial movePaid $2,400

   Ripoff

   Doubled the price after they had our belongings. Use someone else can’t reply on these guys to do the right thing. Took about 2 months to get our belongings.

9. J

   Jack K.

   Source: MoveAdvisor · San Francisco, CA to Boston, MA

   13 Aug 20211-bedroomPaid $9,600

   Don't use them HORRIBLE Experience/ company

   Expected delivery was a month ago, and they say it's probably going to be another week. Everything is subcontracted out so they have no control over when your items actually get to you. Never their fault, nothing they can do.

10. G

    Gale M.

    Source: MoveAdvisor · Santa Barbara, CA to Portland, OR

    8 Jul 2021StudioPaid $2,700

    The worst moving company.

    I have been trying to find out when my belongings will be delivered for over a week. When I call they keep telling me I will receive a call by end of the day. They never call! 5 times now and I have no idea where my things are or when I will receive them. Plus I had to pay $1000 more than the quote. All I can do not is fill a complaint with the start attorney's office and hire an attorney and sue them. Good luck if you have hired Ship Smart.