Sprint Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. G

   Gerard N.

   Source: MoveAdvisor · Gainesville, VA

   22 Oct 20194+ bedroomPaid $100

   Unethical business practices.

   I am writing this review on Sprint Van Lines not and a customer, but as a victim of their incompetent staff. On June 23, 2019 I came home to my house in Virginia to find my new asphalt driveway destroyed by what appeared to be someone driving and making multiple turn maneuvers. Reviewing the footage from a Ring camera I was able to identify that the damage was caused by a Spirit Van Lines truck that was moving my neighbor. In speaking with that neighbor I was told that the fully loaded Sprint truck used the length of my driveway to make a u turn. My neighbor tried to stop them from doing the damage but the driver would not listen. My neighbor provided the contact information for Sprint so that I could file a claim. The following morning I spoke with Racheal Hills, who then referred me to Kim in customer service. I filed a complaint and over the next few weeks Kim confirmed on the multiple calls and e-mails that it was their truck and driver that did the damage but it was an accident. I then went out of my way to get multiple estimates for repair to get the best price and then submitted them to Kim. Kim continuously reported on our calls that she would get the estimates to the owner but he was always out of the country. After many stalling calls and e-mails Kim finally refused to assist in getting the repairs done and additionally refused to provide insurance information for the company or the vehicle. As a result of a company that employs incompetent drivers, has a customer relations representative who is not truthful, has an owner who is never in the USA, and who shirks the basic responsibilities of driving on our roads, I am being forced to go to court to make this company pay for the damages done by their driver and vehicle.

2. S

   Sasah A.

   Source: MoveAdvisor · McLean, VA to San Francisco, CA

   24 Jul 20191-bedroomPaid $2,000

   They deserve 0 stars.

   DO NOT USE THIS COMPANY. I wish I had paid more attention to the reviews. I am writing this to genuinely try to save people from this fraud. The level of dishonestly is disgusting. They do an excellent job of luring you in with a low price in order to make you think that they are competitive, but that is just the beginning. EVERYTHING incurs an extra charge BUT ONLY when you are in a position where you cannot turn them away. That is because they sneak in the extra charges at (1) pick up, as in when the movers are in your apartment moving your possessions into the truck and (2) delivery. What kind of extra charges you ask? Here is just a small sample. A hallway? Extra charge. Have stairs? Extra charge. Think you are better off with an elevator? Nope, think again there is an extra charge for that as well! By the way, they don't pad the elevator, my building did that for them, nor did they have to wait for an elevator because it was reserved exclusively for my move, yet they still charge $75. Also, note if you have any glass or mirrors, each piece will cost you and additional $25 PER PIECE regardless of the fact that THEY WRAP ALL THE PIECES TOGETHER. But it gets worse. After they took everything in my one bedroom apartment and the truck was packed, I asked AGAIN how much I would owe at delivery. I was told to have $X in cash ready at drop off (they were dropping off to a storage facility, ground floor, so fortunately, no stairs/elevators/hallways!). I EVEN WROTE THE TOTAL AMOUNT ON THE CONTRACT - I OWE $X. I confirmed repeatedly with the Foreman and with "Julie" that THE NUMBER ON MY CONTRACT WAS THE FINAL TOTAL. Fast forward a few weeks later. I get a call from the delivery driver with a NEW PRICE 24 hours prior to delivery. Now they are asking for an additional $350 shuttle fee because 18 wheelers are allegedly not allowed in the city of San Francisco. The driver told me that there are certain cities where this rule ALWAYS applies, and San Francisco is one of them. Insane because THEY KNEW THE DROP OFF WAS IN SAN FRANCISCO FROM DAY ONE and never disclosed that the charge would apply. Then, I called my storage facility, I asked them if 18 wheelers are allowed in San Francisco. GUESS WHAT? THEY ARE!! AND THERE ARE CURRENTLY MULTIPLE 18 WHEELERS PARKED ON THE ROAD DIRECTLY IN FRONT OF THE STORAGE FACILITY. When I notified the driver of this, instead of being shocked that an 18 wheeler could park in San Francisco, he responded "sorry we already left the facility." Seriously, the lies are next level. My point here is this: STAY AWAY. AVOID THESE CROOKS AT ALL COSTS. A move that they quote will cost $1,400 will EASILY cost you twice or even triple that amount. AVOID. Honestly, if you use them after this review you absolutely deserve to get ripped off. I will repeat again, DO NOT use this company. I will also add that I am incredibly fortunate, my company paid for my entire move so I did not lose any of my own money. I can’t even imagine having gone through this entire ordeal on my own dime. If anything, that alone should add more credibility to this review because I didn't even pay for it!! I am nevertheless disgusted by Sprint Van Lines and the giant scam they are running. Moving is terribly stressful to start with, and their deceptive tactics just compound that. PLEASE AVOID. Update - My furniture pieces were broken, my TV stand was in pieces and my boxes were destroyed. I will be filling a claim against your Company immediately. Furthermore, items were missing and the movers tried to give me 4 PIECES that did not belong to me. I am so sorry for anyone who is missing a small home depot box, a wall clock, a carpet, and an iced beverage dispenser. These pieces all ended up in California. In closing, if you are foolish enough to use Sprint Van Lines after reading this review, make sure that you take note of this website where you can file a complaint with the Federal Motor Carrier Safety Administration ("FMCSA").

3. L

   Lisa U.

   Source: MoveAdvisor · Brooklyn, MD to Malakoff, TX

   17 Jul 20193-bedroomPaid $5,200

   Not happy.

   I hired Spirit Van Lines to move me from Maryland to Texas ( office based out of Jessup). The Maryland side of the move was horrible!! I clearly told them ( the lady that set it up and the supervisor that was at my house the day of the move) that my bedroom set was new and very expensive; to give special care with moving and packing. I wasted my breathe!! They damages it and lost the screws to my bedroom set! Then they expected for me to find/ do the research to find replacement screws that they lost when taking the bed apart. My bed is STILL on the floor to this day because they haven't replaced the screws ( to the headboard, frame, and footboard) and my bed is still damaged from the move. Nothing is being done. If you value your furniture, DON'T USE THIS COMPANY!! The movers in Texas was Great!! Very polite, fast, and did the best the could on their end. The time frame was pretty reasonable but I had to call them to ask where was my furniture..smdh.

4. B

   Bill

   Source: MoveAdvisor · Silver Spring, MD to Burtonsville, MD

   17 Jun 20193-bedroomPaid $1,130

   Never Again!! Sprint Van Lines - Rockville.

   My move was a local move. Less than 3 miles from one address to another. Received a quote online more than 2 weeks before move. Was contacted several times to ensure 4 movers and that they were so, so good. Let me say this was a terrible move. Quoted at $875. Pre-deposited $100. Day of move, $775 remainder. 4 Movers were slow. Took items apart to extend move time. Did not pay attention during walkthrough - I pointed out what was to move and what was not. The geniuses wrapped up items that were not even to be moved. Took 2+ hours to even move me out. Used alot of unnecessary packaging materials also. At new location, all of a sudden - the mover foreman gets on the phone and then states that now I have a bill due of over $1100. So needless to say, I paid the bill. OK - so They then start to bring all of my furniture/items in. It takes another 2 hours to do that and then at the end of the day - they do not even reassemble. The foreman's response, "you did not pay for that". So, you mean to tell me an $875 initial quote to move - does not include reassemble of furniture. Who does that!? I was totally floored. After the movers left- I contacted the so call rep who by the way contacted me like every other day before the move, but did not hear back for 2 days after my complaint. . simply said - well we did say that the cost would be higher after 4 hours. I explained to the lady that I was still within my 4 hour window when the price all of a sudden changed. This location of SVL in Rockville is a total scam. Use them at you own risks. From the phone operator to the driver - all con artists. The sad thing about all of this is that I have used Sprint Van Lines 3 additional times prior over a number of years. The last group 5 years prior - broke up several pieces of furniture during my move and this crew ripped me off. Sprint Van Lines in Rockville - u got me good, but never again!! All of you are a bunch of no good for nothings. . . . and its a shame that you treat your customers like this.

5. E

   Erika E.

   Source: MoveAdvisor · Washington, TX to Austin, TX

   29 May 20192-bedroomPaid $1,900

   Do Not Use Them.

   I don't even know where to begin. Let me preface by saying that I am not out to get anyone - I simply want to help others looking for a moving company not to make the mistake I did in using Sprint. I started off with a great experience, of course, with Jenny in sales and then Angie, the dispatcher. Both were wonderful to work with and very communicative. They were flexible and reasonable in accommodating my cross country move from DC to Austin. Then move week happened. On Monday of move week, I was told items would arrive by Friday. Then on Wednesday AM, that day moved to Sunday. Ok, bummer, they were still delivering within the window, but the delay was a bit of a headache. Come to find out on Thursday afternoon, we get a call from the truck drivers that they would in fact be there Friday. Ok, great news that our things were coming sooner - but of course would have appreciated a better and more accurate timeline. Little did we know that was the least of our problems. Our drivers called us within an hour of arriving and came when they said they would - awesome. Still so far so good. When they got out of the truck, Sophia, one of the drivers/helpers, shook her head and said "just so you know, we did not pack the truck..I am not sure who did, but I have never seen anything like that before.." Awesome again. We were not looking forward to pulling things off the truck. In general, my expectation of a cross country move was of course to have a few maybe fragile items/glass break in the long trek. I expected a little bit of a knick or knack. SO I won't hardly go into detail on the 10 plus dishes that were shattered completely. I'll cut to the chase. What I was about to discover was a truck full of thousands of dollars worth of items, ruined. Literally 80 percent of my furniture was broken, stained, or scratched. My dining chairs were not even covered with blankets entirely and the blue ink from some moving boxes stained my bed and dining chairs. My TV had a small blanket draped over top of it..no cardboard, no additional padding. It looked fine on the outside, but I will be sure to include some photos to show you how it ended up. The legs of my dining chair were smashed and scratched up. The bins I stored dishes and other wares in were completely collapsed and smashed. Again, this had nothing to do with the packing of individual boxes or adding some bubble wrap. My furniture and items were packed poorly on the truck and or mishandled when they went into storage.. treated like that of garbage on a trash truck, and left to literally pick up the pieces. Let the photos speak for themselves. I now find myself in a bind with them - of course I am being asked to complete a "claims" form through the third party insurance company to formally file a claim. I am working with a client services rep named Kim who was kind on the phone and is supposedly "speaking with the owner" to "see what they can do." This is beyond an insurance claim on some damaged or lost goods. This is malpractice and mishandling of my personal property. Yes, of course things will break if they are left unwrapped, exposed, and thrown into a truck. Just what exactly is the point of hiring professionals? Save yourself the time and go elsewhere.

6. M

   Manuel E.

   Source: MoveAdvisor · Baltimore, MD to Fort Lauderdale, FL

   11 Feb 20191-bedroomPaid $2,038

   They charges u even the breath. But they won’t tell u in the beginning.

   A total deception trying to always get the most money, I usually don’t do this but it’s necessary. 1st they call u insistently trying to get the contract with the best deal (false) My case: 1. Telephone conversation with your estimate,they ask for a “inventory” price 1449.68 2. Pick up: everything ok, till the moment that they say that it will be a extra charge for the size of the boxes, this lady just asked me for how many boxes it will be, NEVER the size. 338.32 $ more. FINE 3. 2 days before the delivery she called me to say that there’s another charge 300$ for shuttle fee because there no access to my townhouse complex for 18 wheeler truck. (That’s not my business because she shoulded have tell me all the possible fee at the negotiation moment over the phone) they always say other companies charge you more during the process; WE DONT.. (LIE) 4. Delivering: they wanted charge me more because it was 11 stairs, and it supposed to be 10 more than that 70$ more.

7. T

   Tara

   Source: MoveAdvisor · Magnolia, DE to Boynton Beach, FL

   26 Dec 20182-bedroomPaid $2,500

   Long Distance Move.

   Do not utilize this moving company. The mover was rude, disrespectful and confrontational. The mover was lazy and careless with my items. The mover made me feel uncomfortable in my home. I actually feared him knowing my address.

8. S

   Samir A.

   Source: MoveAdvisor · Greensboro, NC

   9 Jul 20181-bedroomPaid $1,200

   Double my price.

   One Star is A lot for this scam company, do not hire them to move your stuff because the going to trick you. My story I did the quote online with them and they give me the cheapest price, so I decided to go with them. then they came home to pick my stuff and loaded everything in the truck and they weighted and the driver told me you have $475 due up on delivery, so when the delivery day come told me I need to pay $900 dollar because the discovered that my furniture weight more than suppose to. I told a leady from customer service that is not acceptable, she told me I going to have my supervisor to call you. Supervisor who does not have any idea about how to treat customers name Alex Bottmian called and told me either I pay this $900 or my furniture will not be delivered to my address and they going to sell it in an auction. BE CAREFULL, BE Carefull Do not hire them.

9. J

   Jarka W.

   Source: MoveAdvisor · Richmond, VA to Austin, TX

   25 Jul 20174-bedroomPaid $9,100

   Nightmare.

   We contacted Sprint Van Line for a quote for our move across the country, in May 2017. We received a quote of $4958.26 for a full pack service and transportation of our belongings from Virginia to Texas, and based on this quote, we booked the service with them. : 1. A price increase of additional $4184.68 above the original quote was determined and communicated AFTER all household goods were loaded on June 2nd. 2. The moving team was highly unprofessional, making deriding comments and complaining about the work. 3. A delivery time estimate of 5-10 days was discrepant with the Bill of Lading which indicated 30 business days. In light of this discrepancy, I asked the loading foreman when it would actually since the information was confusing. He indicated that Texas is very common location, and would be delivered on the requested date, which was June 7. 4. After the movers left, a final walkthrough discovered paper, tape, bubbles, and packing materials in each room including the driveway; equivalent to a large 90 gallon trash container. 5. Unreturned emails and telephone calls from Mathew promising that these concerns of significant price increase and unprofessional service would be addressed with management. 6. After a lack of progress, we were contacted by Angie, the coordinating dispatcher and manager. She spoke very aggressively, raised voice, yelled, blamed shifted to us because we were taking up valuable space in their warehouse and caused them delays for other customers. Angie furthermore denoted that a delivery date of June 7th would not be possible and that any verbal information we received was invalid. She screamed and yelled on the phone 7. After the unpacking of goods on June 14th. We found many damaged items. Our 55 inch TV screen was shattered and the TV was completely unusable, lots of broken dishes, damaged leather chairs with packing tape melted into them and this is only a fraction of all the damage. This is all due to their poor packing, handling, and transportation service. Sprint Van Lines has aggressive nature of their customer service, unwillingness to listen, screaming on the phone, not returning our calls, blaming US, the customers, for the move gone wrong. Furthermore, the low liability insurance that was chosen for us, with no other option given- as we were not given a choice to choose insurance- would only cover 0.60 cents per pound. Our LED Smart 55" Samsung TV was cracked (see photo). For example, a successful claim on our broken TV would only yield about $15. . This business had ALL our household items, personal possession, and family heirlooms. This resulted in coercion, scamming, underhanded, dishonest, sneaky, non-transparent business practices. Frankly, we felt fooled by an unprofessional office/business, and feel we did not receive reasonable services provided in exchange for fair market value of such service. This was one of the WORST services we have EVER encountered. We payed twice as much for the service that was unprofessional and rude, we lost a $700 TV due to their carelessness, numerous other possessions, and additional costs of hotel rooms and air mattresses for the family. Never Again with this company.

10. K

    Kristin

    Source: MoveAdvisor

    14 Oct 2014Paid $16

    Horrible - My mom gets upset when she thinks about damaged belongings.

    We chose Sprint for our move from Huntingdon, PA to Roswell, GA because it had an AAA rating from the BBB. The man in charge of the movers in PA advised us that the normal insurance would be fine for our move since we did not have high end electronics/TVs to move. I did not realize that the policy through Claims Service International would not cover damage to our house in PA or the one in GA. I should not have trusted his advice. However, we have moved overseas and throughout the US many times and have never had just a horrible experience. There was excessive damage to furniture and small items alike and it appeared some of the packers did not have the experience I had been assured of. For example, the box with my wedding dress was bent in the middle to fit a certain packing box, although turning it in a vertical position would have solved the problem. Also bent to fit the box, were the dining room table's felt and leather pads. Cherry pits from cherries taken from my PA refrigerator were in some of the boxes. Some of the boxes were almost half full of packing paper on top (billed by volume!) and yet things packed below were hardly wrapped and many items broken. A set of Japanese tea cups that I have had since 1967 and moved around the world several times were reduced to two left undamaged. In another case wood and metal items were packed with no paper or padding between them causing major damage to the wood. (We have many wooden items from Thailand, Burma, and Indonesia.) Our Thai Spirit House was broken, a plate from Greece was broken, lampshades were squashed into boxes with no protection and smashed, and on and on it goes. The dining room table 's base was also split, but the driver from Sprint did some work to keep it together, at least temporarily. Some items were missing, but fortunately an honest driver brought two boxes to us about a month later, although the boxes were completely smashed as were the contents. My mother-in-law's sterling silver set, although it was originally in its own closed leather box made for that purpose, had pieces all over loose in the packing box. Since the top of the packing box was torn open, we think we may have lost several pieces. Damage to our houses: In our bedroom in our PA house, there was packing tape stuck on the wallpaper where a big hunk of wallpaper was torn off. We were assured that there would be no problem moving our piano and they had people experienced in moving pianos. However, they slid it up our GA driveway and there are still marks/dents on the cement.The hardwood floors in our entry area were seriously dented, probably by moving the piano, although it only had to come a few feet into the house since it sits in the foyer. The wood in this area flows into the living room and dining room and if re-done would have to include all of the other wood flooring as well. The carpeting to the lower level was also damaged with black marks, apparently from dragging items down the stairs. The insurance company, Claims Service International, offered us $60.00 saying that the damages to the houses were not covered, nor was the damage to a big display case since some of it was not all if it was solid wood, and that all of the other damaged/destroyed items only amounted to 100 pounds at 60 cents a pound.When we made a claim to the BBB, the company's only reply was to offer 75$ dollars compensation in addition to the original 60$ from insurance. This 135$ total to cover thousands of dollars of damage as well as damage to personal and sentimental items that could not be recovered! This is the worst moving company we have ever used even after moving over half a dozen times. Please don't use this company and have the same experience we did.