18 Jun 2020 · MoveAdvisor
1.0 out of 51.0
The only good thing about my interaction with this company was my move coordinator, Jenny. The short of it: Avoid at all costs. I'd move an entire house by myself twice before ever considering this company again.
The Long:
I was having my stuff moved from Maryland to Atlanta and my original estimate shot up because certain items needed to be packed by their team. Not an issue, moving my life across state lines wasn't going to be cheap and I trusted that for the amount, my property would be handled with some semblance of care. I called to confirm the date and time window the movers would be at my new apartment as no one reached out to me. The driver told me he'd be at my apartment Monday in the late afternoon but when I called Monday to obtain a clearer timeframe, the driver told me he wasn't coming because we didn't confirm. I immediately called Jenny, who was just as confused and frustrated as I was, and after making some calls, informed me the next available time the driver could come was Wednesday first thing in the morning. I confirmed the new date and time window, taking time off from work. I was a contractor with no PTO, so I was extremely frustrated, but tried to be flexible.
The day of, I learned I wasn't the first drop-off, which would have been fine had I not been told my drop off would be first thing in the morning. I understand having other customers in queue before me - that's not my issue. My issue is communication and the fact that I could've worked at least a half day before the movers actually made their way to me, after the driver missed the original date.
The men unloading the truck were nice, but as they carried boxes in, I noticed some appeared to have been transported upside down, damaging some of the contents. I paid damn near $1000 EXTRA to have certain things packed/wrapped by the team in Maryland, but those very things were damaged upon arrival, among them:
- Cracked mirror frame
- Broken lamp (wrapped with packing tape)
- Broken Aztec statue
- Scratched furniture
- Scratched and chipped custom art
So now I'm dealing with their claims company. If you still decide to use this terrible excuse for a moving company, make sure you get the highest possible coverage for your items because they WILL be damaged.
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