The Move Crew LLC

Reviews

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1. M

   Maureen B.

   Source: MoveAdvisor · Newark, DE to Wilmington, DE

   15 Mar 2019Partial movePaid $250

   Big, Big Mistake -- Don't Let This Happen To You -- READ.

   I made a mistake hiring the Move Crew to move a 4-piece bedroom set from Newark, DE to North Wilmington,DE for $250, plus $40 in tips. I read some good reviews so I took a chance that I now regret. One more mover that isn't worth my money! The Move Crew were scheduled to come the day of 2/27/19. I called the day prior to confirm, and Shina (the owner's wife) said I could have the bedroom set moved that day since a truck would be available 4:00 - 5:00, so I agreed. The movers put blankets around the furniture and then shrink wrapped it. Each piece was covered. I should have declined and kept my original date since the movers finally got to my place around 8:30 p.m. I could tell they had a long day and appeared tired, but that doesn't excuse the fact that they didn't try to put the headboard and frame around the bed, nor did they secure the large top with a mirror to the dresser. They took The hardware that faster The mirror to dresser with them. The next day while I was cleaning the mirror, the mirror slide down and the unsecured top moved towards me. I called George Williams, owner of the Move Crew, to relay the details of what happened. He said he would fix both issues. I called Shina to schedule a date. She told me to call George. That was my first indication there was going to be a problem. I called George, but I could not reach him. This went on for some time before I got a date scheduled. That was to be 3/13/19. So, I made sure not to schedule anything that day. On 3/12/19, I called to confirm the date and time with Shina. Shina confirmed the date/time. On 3/13/19, 11:00 came and went. So around 1:00, I called the office. Shina answered and said to call George. I could tell by her voice she didn't want to deal me. I called George and left him 2 messages, with no return call. I also called the office again requesting a return call but never got one. I waited over 2 weeks for them to return to fix what should have been done right the first time and I paid them as agreed. I honored my part of the deal, but making a customer wait 2 weeks to have furniture put together and secured is too long to make someone wait and then leave them hanging -- well, I think others should know this too may happen to you. ON 3/13/19, NO ONE CALLED OR SHOWED UP!! Around 8:00 a.m. on 3/14/19, I called George to find out when would he'd be coming to fix things. George stated he would be working in Wilmington all day and would come that afternoon. George came and put the headboard on, but did not have the hardware that the movers took for the dresser, plus a bracket to secure the mirror. George said he had to take his 4-year-old son somewhere and he would be back in about an hour. BUT HE NEVER RETURNED NOR DID HE CALL. So once again I called the office, and Shina (remember this is his wife and office manager) said to me "What do you want now?" with annoyance in her voice. I replied my mirror attached to my dresser and that this was not a new issue. I told her George was told previously and I believe I told her too. My impression is that if you have a small job and it's done when the movers aren't tired, then you may stand a better chance than me. However, should you have an issue or require George to fix issues, you will probably get the same "friendly" reception as I did from Shina. My issues may not be important to Shina, but I am only asking for the services for which I paid $250. Shina is the one who rescheduled the initial move, misleading me and woman who I got the set from, by stating the truck would be available between 4:00 and 5:00 p.m. That wasn't the case at all and guess who benefited most of all -- the owner's -- now it's my problem. So now I will be hiring a handyman after I take care of one other thing. Next time, it's Bayshore or Firpo, they cost more, but they're worth it. I'm so sorry I made the mistake of taking people's reviews from Home Advisor.

2. G

   Garrett

   Source: MoveAdvisor · North East, MD to Elkton, MD

   25 Oct 20183-bedroomPaid $1,050

   Damaged items / terrible service.

   This company is unprofessional and caused me hardship. The movers arrived without tools and asked to borrow mine. Then the movers asked to stop work to buy more packing materials since they did not bring enough with them. Then the movers damaged several of my furniture items when loading the truck. then the movers did not unpack all of my items because it was almost 2am before they finished. George and Sheena refused to handle my claims and I had to hire an attorney. They refused to respond to me and my attorney. I will be filing complaints with the Delaware Office of the Attorney General and the Federal Motor Carrier Safety Administration. I am also considering taking them to court to sue for damages. As you may guess, I do NOT recommend this company.

3. U

   Un K.

   Source: MoveAdvisor

   18 Sep 2016Paid $350

   Disappointing Experience - Not Recommended.

   -Care not taken during the move -Many damaged goods and missing items once complete -Violating and attack clients when a claim is raised -Didn't move entire house, but left us with items to move -Clearly being quick matters more than quality to them -Called us out of our name in various ways -Threatened us when issues were raised Disturbing experience. Not recommended at all.