6 Oct 2025 · MoveAdvisor
1.0 out of 51.0
I had the most horrible experience with Movecrew LLC, Delaware.
I made a contract with them on April 18 to Move on May 21 from Smyrna DE
to a co-op Apartment in Fort Lee, NJ at $3,000. My house broker recommended them to me. I made $800 deposit.
I told them that our co-op has a very strict moving schedule and must supply the company Insurance requirements as the co-op required.
I told them many times about the importance of the insurance requirement and send them a sample insurance form and let them be connected the Apartment Management office to fill it in correctly.
The apartment renovation was not ready for the May 21, so we move the moving date to May 27th. However, Movecrew LLC couldn't supply the insurance form until May 5th. When we got the copy of the insurance, they don't have the proper insurance coverages; has only to cover a driver.
I contacted their insurance company by Movecrew's suggestion to asking whether they can add the coverage for our moving things and the movers' insurance even for a short period. Without the movers' insurance (kind of Workman's comp), they can't come into the apartment, they Can't do the moving. The insurance company person told me they can't do that because the company is not qualified to be insured. He didn't mention in detail Why.
After this conversation, we agreed to cancel the contract and I had to find a new mover in hurry for May 27th move !
(It was another horror stories with new moving company contracts; many of them are NOT a real mover, lot of them are brokers and asking for an expediter premium because it is a short notice. However, the day of packing, truck company asking $7,000 from $4,200 contract price and told me they are not the contract company! Contract company doesn't own a truck! I refused to pay that ransom money. It took me 3rd try to get a correct company with nice movers but I was half dead to made 3 contracts within 2 days. The 2nd contract was also scam that I didn't realize it. The 3rd company who contacted me same time with 2nd company, told me how to check a real mover vs name only mover.)
After we moved, I contacted Movecrew LLC for my refund. They said they will, but after my house broker and I kept calling numerous times, I got $500 only on July 21st. They told my broker that they had some financial problems and will pay the rest soon.
When I and my house broker contact them again after weeks later, they didn't answer the phone nor respond at all.
Finally, I send them a message on September 7 that if they don't pay me the rest of $300 within 10 days, I will report them to BBB and send it to the collection agency. Then the wife, Sheena, answered the phone and they don't have to pay me because the contract is broken. I told her I didn't break it, but it was broken because of their fault. THEY ARE THE ONE who broke it.
As of October 2, they still not answered the phone nor respond.
If they have any problems and or ask me a favor, I could be flexible but this type of ignore or no repones cannot be acceptable.
Today is October 7, 2025.
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