Unique Moving and Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. E

   Elaine

   Source: MoveAdvisor

   27 Apr 20171-bedroomPaid $5,000

   Don't Ever Use This Company!!

   IF A BROKER GIVES YOU THIS CO. DON'T ALLOW THEM TO MOVE YOUR STUFF! By the time we received delivery, our items had been moved several times from truck to storage and back again! When it was finally delivered, items were broken, things stolen, things lost, things soaking wet (books, etc), tubs were smashed, boxes crushed! I could go on and on!! A $1200 claim was made and they decided we would et a check for $93!! Plus more money was always added to what was originally quoted several times and they always wanted the money up front. And..the truck was too big to deliver so had to rent a smaller truck, thus unloading and loading everything one more time!! We are still finding broken things! We also have a large mirror box of things belonging to someone else! Have tried numerous times to get them to try to find the owner, but no one cares! THERE ARE NO EXAGGERATIONS HERE!

2. A

   Alexis C.

   Source: MoveAdvisor · Nashville, TN to San Lorenzo, CA

   27 Mar 2017StudioPaid $2,038

   I wish I googled them first.

   Have not seen our belongings yet and they want remainder of the money sent to them before delivery? we don't know where are things are.

3. T

   Tonette D.

   Source: MoveAdvisor

   17 Mar 2017Paid $6,000

   Worst experience EVER.

   Never use this company. They are unprofessional and could care a less about how they handle your stuff. I had so many items broken and I filed a claim three months ago. No one will return your call. Been trying to contact Karen in claims dept by calling and email and she never gets back to me. I don't under stand how they can stay in business. with such horrible service. I am still waiting to get reimbursed. I did file with the BBB. We can't let this company get away with this. I will never get back the things I lost.

4. J

   Joanne S.

   Source: MoveAdvisor · Columbus, OH to Fitchburg, MA

   17 Mar 20171-bedroomPaid $1,375

   Very rude and unprofessional/Partners with Downing Storage.

   Most horrible experience ever! Don't even know where to begin. Rhonda from downing moving and storage told me that since I had such a small amount of furniture and items and they already had a truck in Columbus, Ohio traveling to Wisconsin, that the amount would be half and the trip would be quick. Truck picked up items on March 9th, 2017. Delivery was to be made on Friday, March 10, 2017. On Monday, March 13th, Rhonda called and said that the truck would deliver the items on Tuesday or Wednesday. I took off work for those 2 days and there was no delivery. I called and Rhonda would not pick up. Another person from unique moving called and said she was the dispatcher for the deliver and that my moving items were still in Columbus and that she did not have a driver. She said that Rhonda never called and said that the truck would deliver on Tuesday or Thursday. She said the downing moving and unique moving were partners. She said that we could have a 3-way call with Rhonda, Mona, and me. I waited 1 hour and the 3-way call never took place. It still has not taken place. Mona said that the 3-way call would get us all on the same page. Finally, I got the phone number of the driver who was going to deliver. Mona called me and told me to communicate with him. His name is Eli. I spoke with him and he told me he was in Pennsylvania and there was no way he could deliver until March 18th or 19th. I then received another call from him and he said that he would be there the next morning which would be March 17th. So I had my roommate call off work and wait for the truck. Eli called again and said that it would be more like 2:00 pm. My boyfriend could have at least worked 1/2 day. Now between the 2 of us, we are out 3 days of work. Throughout this experience beginning March 9th, 2017, we called numerous times trying to speak with someone to get an idea of when the delivery would happen. We left lots of messages on repeated voicemails. When our contact person changed from Rhonda at downing moving to Mona at unique moving, Mona was very rude and condescending. She would not let me speak. She continued to yell and discredit everything that Rhonda had originally told us. The payment were also extremely bizarre. There were 3 payments made. The first to book the moving company was sent to PayPal. When looking further, the recipient lived in the united kingdom. The second payment the day of pick-up had to be a chef and made out to downing moving. We signed paperwork but received only one sheet receipt for items and payment. Never received a definitive contract before that or after that pick-up day. We were suppose to receive copies of the contract signed via email. This still has never happened. The final payment was made out to unique storage either by postal money order or cash. We receive the deliver at 3:00 pm on Friday, March 17th, 2017. The driver, Eli, refused to take anything off the truck until he was handed the amount.

5. C

   Carlos L.

   Source: MoveAdvisor

   2 Mar 2017Paid $1,900

   Items damaged and lost.

   Real quick and straigh to the point. Hired them and got items damaged and lost. It took a very long time to get the claim resolved.. at the end, the were "willing" to refund me $36.00 for a Plasma TV and a professional HQ printer! After arguing and literrly fighting for what it was mine, they "settled" for $350. I was robbed.

6. M

   Melinda A.

   Source: MoveAdvisor

   13 Feb 2017Paid $3,700

   If you want to cry, call these guys..

   I hired North American Relocation company to help with a recent move. I explained I had a tight turnaround for pickup and delivery, which they guaranteed their team to accommodate. They reached out to their local ohio vendor 'Unique Moving & Storage' to confirm they could accommodate my schedule. They were suppose to pickup Monday, January 30th between 4pm-8pm. They didn't show up until Tuesday, January 31st at 10:30am, then charged me an extra $850 then North American's original quote. Since they were late picking up my things, I had to take an additional day off work (loss of compensation). They were putting my things in storage for a few weeks in columbus until my apartment was ready to move in. I called them Tuesday, Feb 7th at 9:30am to let them know that I would be ready to move in Friday evening the 10th or anytime the 11th. They said they would let dispatch know to schedule. I called multiple times to confirm and was told the driver would be calling me on the weekend to drop off, but it could be saturday or sunday. I heard nothing saturday, sunday, and now Monday. I called North American Relocation for help, they notified 'unique moving & storage' of the delivery issue. Unique moving called me this AM to tell me the same thing they've been saying all last week, the driver should be on his way soon and they'll call me when the stuff is on the truck. Now, they're saying to call them Wednesday, if I don't hear from them. Currently, me and my 65 year old mother are sleeping on the floor of my very empty apartment and I honestly don't know if I'll ever see my stuff damaged or undamaged again. They are saying they have 21 days to get me my stuff and I don't understand how a company can do business like this. They are literally holding my things hostage, causing emotional and financial burden to me. I'm looking into legal counsel now for any help. This company should be shut down.

7. G

   Garrett

   Source: MoveAdvisor

   19 Dec 2016Paid $4,500

   Worst Moving Company Ever.

   WORST MOVING COMPANY. They were contracted by Assurance van line services, which is not a good company either. They show up and add $400 to our quote we got from Assurance and load everything alright. Then we get to where we are moving and our stuff doesn't show up until 7 days after we told them we needed it, so a full week with nothing. Our things had gotten moved onto a semi truck and when they opened the doors it looked like everything had just been thrown in the trailer boxes falling out the whole nine yards it was horrible. Then the damages came, bookcase completely destroyed my mountain bike gearing was completely destroyed plates and dishes broken boxes torn open, my vacuum was destroyed the compartment that holds the dirt had a huge hole in it, a motorcycle we had them move and a big dent and scratches all over the fender and that's just the start. ON TOP OF THAT ONE OF THE MOVERS ASKED IF WE WANTED TO SMOKE WEED WITH HIM AFTERWARDS!! ARE YOU KIDDING ME!! WORST MOVERS EVER.

8. L

   Linda B.

   Source: MoveAdvisor

   24 Nov 2016Paid $2,500

   Horrible moving experience.

   Do NOT use this company. I was told one thing by the broker - I thought I was using National Moving. Evidently National Moving contracts out the moves to people who just don't care. Pickup had to be delayed by a day. During interview with broker, I was told my furniture would be put on a truck in Missouri and brought directly to me in Florida. Delivery would be 3 -5 days. At pickup they added $600+ to the cost. Told me they would move all of it, or none of it. I was in Florida with no furniture, no bed, nothing waiting for them. Communicating with these people are impossible. No one told me they put my furniture on a truck with others, delaying delivery. No one told me when my furniture would be delivered until I called them. I was given the drivers telephone number. He told me "who do you think you are? Someone special? This is not FedEx" My furniture arrived finally. Some broken (a crystal lamp given to me by my parents), one chair to the dining room set was broken. I will NEVER USE Them again.

9. E

   Ellyn P.

   Source: MoveAdvisor

   22 Nov 2016Paid $3,000

   Horrible Service, Stolen Goods.

   Do not use this company! Horrible service, unresponsive employees, careless and do not deliver in a timely manner! Atrocious experience. I repeat do not use if you want to keep your belongs. These people are thieves!!

10. T

    Tiffany H.

    Source: MoveAdvisor

    21 Nov 2016Paid $4,500

    Rude and don't care !!

    This company is horrible. They have made my move a distaster. They do not communicate , half my stuff is broken , and they are scum. They don't even live up to what they say . They double quote on what they say . My moved started at 2500 and is now up to 4086. Patty, is rude and doesn't care about the Customer What the movers say and what is being done is two different things . I now sit in an apartment with nothing because they couldn't communicate . My truck was suppose to be hear today and now it's unknown. I hate this company !!