Unique Moving and Storage

Reviews

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1. J

   Janet W.

   Source: MoveAdvisor · Wheatfield, IN to Austin, TX

   28 Oct 20203-bedroomPaid $70,000

   Very bad movers.

   I booked with SUNFLOWER TRANSIT and they used Unique to move me from Indiana to Texas. My things were delivered late, broken and a 60 inch TV is still missing. Repeated calls from me and repeated lies from them. Please look elsewhere for your movers because Sunflower and Unique are the worst!!

2. R

   Rosalie D.

   Source: MoveAdvisor · Wilmington, NC to Bridgeport, CT

   16 Sep 20203-bedroomPaid $13,000

   Beware of storage and claims

   Moved from Wilmington, NC to Bridgeport, CT. I paid to store my furniture for 12 months, $575 per month. They assured me that it was climate controlled. When they delivered my furniture, only a couple pieces were noticeably broken and boxes crushed, but everything was covered with mildew. The antique wood chests, armoires and even the bed rails were mildewed. My upholstered furniture was molded & the fabric had stretched out. My leather LeCorbusier club chairs and chaise were starting to rust. I filed the claim and followed up with 2 registered letters, multiple emails and calls over the past 12 months and never have received a reply. The claims agent says "You'll hear from us" but never a response, and of course, no compensation.

3. S

   Sandy W.

   Source: MoveAdvisor · Atlanta, GA to Cincinnati, OH

   6 Jul 20193-bedroomPaid $17,000

   Unique Movers.

   WOW! After reading the other reviews, I feel foolish for having not looked at this website before hiring them..but then again, I used Assurance Movers who, without ever acknowledging the fact that they were going to sub contract the goods to Unique!! WHAT A MISTAKE!! I spent over $17,000 moving goods from Orlando and Atlanta to Cincinnati and ended up with over $12,000 worth of damage and some of the items were irreplaceable!! Some of antiques and objects had been with me for over 35 years and are no longer a part of my life. Thanks to Unique!! Last year I moved home from China with Asian Tigers and in a full 40' container, I had no damage. With Assurance and Unique from one city in the US to another US city, the damage was horrible. What a sad welcome home for me!!

4. S

   S K.

   Source: MoveAdvisor

   28 May 20182-bedroomPaid $5,000

   Do not use.

   I moved from Ohio to South Carolina and mistakenly used a broker who ultimately contracted Unique moving and storage to do the move. It took two weeks for my belongings to make it down to my new home while I had to go out and purchase clothing, air mattress, & essentials.. most of my kitchen plates, bowls, and cups ended up broken, my kitchen table was banged up pretty good, 2 kitchen chairs were broken, coffee table was broken and much more. My gaming system and games never made it which I should have known not to even pack it with my items, my mistake.. they must not have thought I tipped enough while they trashed my condo with empty tape rolls and plastic.. do yourself a favor and steer clear from these [EDIT]!

5. S

   Sandy G.

   Source: MoveAdvisor · Henderson, NV

   13 Mar 20181-bedroomPaid $3,000

   Worse ever.

   They have had my furniture since 2/24, this bus March 13 and they say it will another 9 days. Totally unprofessional.

6. T

   Thomas H.

   Source: MoveAdvisor · Columbus, OH to Seattle, WA

   29 Oct 20171-bedroomPaid $4,000

   The giant spider was probably the best part of the experience.

   AAA contracted these guys so I thought they couldn't be that bad. Unfortunatly, I was wrong. They charged double the estimated price. Our stuff was left at a warehouse in Ohio until about 5 days before the delivery date. Most of our breakable stuff was broken. The day they tried to deliver they tried to drive their 18 wheeler through residential back roads to get to the location (I live right off an arterial road). They got stuck on a traffic circle and got a ticket so I had to pay for a shuttle the next day. Then they tried to get a tip out of me. I couldn't get any expediency from customer service even as the deadline approached. By far the worst company I've ever dealt with in any field. Also a giant spider stowed away with the stuff (like baseball size spider). I kept seeing it for about three weeks after our stuff was delivered.

7. T

   Terri H.

   Source: MoveAdvisor · Eastlake, OH to Houston, TX

   9 Sep 20171-bedroomPaid $1,619

   Where is my Stuff.

   I am beyond frustrated with Unique Van Lines. I contracted with Assurance Van Lines who sub-contacted to Unique to move things from mom's house in Ohio to Houston. Contract states "delivery may take 1-21 business days (1001-1500 miles, 2-8 days). It'll be 30-days 9/11. I had to call Assurance (8/8) to find out the pickup, Karin (Unique) called saying pickup was scheduled for 8/10. THEY DID NOT PICK UP UNTIL 8/11. "The truck broke in Columbus and was waiting for a part". It appears this standard response when they can't make the scheduled pickup date. I had to have my DIL meet the driver on 8/11 because I was at the airport to return to Houston. Luckily, she had taken the day off to handle back to school things; otherwise, I would not have anyone to meet the driver (both my children work). Stress level elevated, when the driver damaged the gutters while backing in the driveway. When I emailed Assurance pictures to file a claim, I was told they forwarded my email to Unique and someone would contact me. (BTW, all the phone numbers on Unique's website do not work.) I did, however, get a number from the email from Maria Lopez (Unique claims) giving me a number to Anthem Claims. Anthem only handles contents damage not property damage by the truck. I have been unsuccessful reaching Maria Lopez by phone. I've left several messages, no return call or it goes directly into voice mail. I've also been unsuccessful reaching a manager twice. David called about a 1-1/2 weeks after I got home (approx. 8/22) asking when I could take delivery. I told him 8/19 as had indicated on a form I completed and returned to them. He said he was working on the delivery schedule and would call back. It is now 9/9, still no ETA delivery call. Since speaking with him, I've called him twice, leaving a messages. On 9/11 will be 30 days since pick up. I've called Assurance Van Lines 3 time, twice no delivery date;. third call (9/6) was told no one answered, it was close to 5:00 and they had probably left. Assurance CS rep said I needed to wait for them call me with a date (not good enough); OR call them (Assurance) back in the morning. Strange how no one answers when I call. The only time spoke with David, I asked if my belongings are sitting in a storage warehouse, YES. I hope its some where in Ohio and not Florida (waiting for Hurricane Irma). Loading/unloading/reloading is a good way for items to go missing or get damaged. I have several pieces of antique furniture and 5 - 45 gal plastic tubs with breakables, 2 of which have irreplaceable antique glass and an antique kerosene chandelier. I bubble wrapped everything, I just hope it's good enough and the tubs aren't dropped or crushed. Bottom line, this is the worst company ever and their customer service is reprehensible. 2 questions asked for this complaint were answered best I could - Accuracy of Estimated - delivery has not been made; and, Packing Service - I packed everything, wasn't present when loaded.

8. M

   Mark C.

   Source: MoveAdvisor

   8 Aug 20172-bedroomPaid $4,000

   Worst moving company and no customer service skills.

   This is the worst company ever I told them not to deliver the furniture when they called me in the morning then at 10pm that night they called and asked if the could drop the furniture off and I was out of town by then. Told them you were not suppose to come according to the phone call and they said they will put the furniture in storage and charge me for it. Karen it the worst customer servie person ever she never let you talk and the owner is a even worst. DO NOT USE THEM I AM TELLING YOU.

9. M

   Marie M.

   Source: MoveAdvisor · Panama City Beach, FL to Lincoln, CA

   11 May 2017StudioPaid $9,000

   Unique Because They Are So Bad!

   I believe this moving company is unique. It has to be the worst moving company in the country, which makes it unique in my book. Most movers likely could not compete with Unique for the title of worst mover in the world. Unique knows every trick in the book and has no qualms about using them. Although the estimate was approximately $2800 and then increased because I called the booking agent--Plymouth Relocation Services--Unique charged me $9000 for shipping personal items from a 341 square foot condo plus two bicycles and about 10 boxes already packed. Threw everything in one big box, including Kosta Boda vases, jewelry, clothing, shoes, etc. The condo is a rental so all furniture, dishes, and so forth stayed. I indicated to the movers the cost was too high and was told that if I didn't pay, they'd throw the items in the parking lot. I lived in a condo complex and didn't want to deal with the ramifications of my items all on the ground and damaged. And people upset and my having to stay extra days to clean up a mess that likely wasn't going to be cleaned up very easily. I told Unique that I had paid Plymouth Relocation Services for the move. Unique told me they never heard of Plymouth Relocation Services and would dump all my items in the parking lot if I didn't pay them the price they asked. It was midnight and I had to leave in the morning, so I paid the price (should have called the police, if I had had my wits about me). I immediately contacted Unique and Plymouth Relocation the next day and was told there was nothing that could be done. I signed the paperwork, I was told. I told them it was signed under duress after midnight with a truck loaded with my belongings that were threatened to be thrown off the truck. It was a nightmare. And it still is. I have none of my belongings. I called Plymouth Relocation and told them this story and they said there is nothing they can do. And when I told them that Unique did not even follow DOT instructions for filling out moving forms, etc, so a record of what was moved was kept, they told me I shouldn't have signed it. It was an impossible situation with no help coming from anyone who was involved. I eventually stopped payment on the check; called Unique and said I wanted my belongings at the original price quoted by Plymouth Relocation. And Unique told me that they had no obligation to adhere to that price. Every time they felt like it, it seemed as though the added to the price, indicating that Plymouth Relocation didn't estimate correctly. If I were Plymouth Relocation, I would drop the movers from their contractors because Unique spoke about them as though they were idiots. It is a nightmare of the worst proportions! I have no clothes, jewelry, coats, etc. and have no idea where they are. And no idea if I will ever see them again. Moving to a new state with no coats, clothes, books, papers, cosmetics, and documents needed to conduct business and so forth is a big burden. To have to buy new clothes because the mover will not deliver is outrageous. I read some reviews about Unique and see they delivered some items to people. In fact when I called Unique, the person to whom I spoke didn't know whether Unique had my items. It continues to be a nightmare as I spend more time and money buying clothing I have already but to which I cannot get access. I cannot even make a claim because they say to me they don't have my items so how can they give them to me. None of it makes sense. Like another reviewer said, "We don't know where our things are." Neither do I. Wish I had never heard of Plymouth Relocation Services and Unique Moving and Storage.

10. J

    Jay V.

    Source: MoveAdvisor

    3 May 2017Paid $2,000

    The WORST Company Ever.

    This company is an absolute joke. The woman on the phone is a COMPLETE bi**h. The company has taken so long to get here, they are rude, they exaggerate times, and they are absolute trash. I was frustrated on the phone, and this insane woman YELLED at me. Absolutely pathetic!