West Coast Movers

Reviews

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1. E

   Edward C.

   Source: MoveAdvisor

   7 Oct 2015Paid $5,000

   Great Moving Company.

   I had an excellent moving experience and I wanted to give credit where credit is due. I was actually referred to west coast movers because my sister was moved by them. Their is nothing better than a family recommendation. I moved three weeks ago from New Jersey to Nevada. I called the same representative at west coast that helped my sister.In fact I spoke with a few representatives and all were nice and treated me like family. Very nice/polite..Also knowledgeable and professional. He took my info and also details about move. He spent time very patiently and explained all thoroughly. I felt really happy and at ease..He mentioned that they do thousands of moves yearly..He explained that I would only be charged based on how many cubic feet I would need in truck and that my cubic foot rate would never go up. He also told me that moving based on cubic feet is the only way anyone should do a move and no one should ever do a move based on weight since you never know when you do a weight-based move what you will pay till days after your items are picked up versus knowing upfront your charge upfront when you do a move based on cubic feet..He gave me what I thought was a great price..Just for my peace of mind I called 6 other companies and westcoast was the lowest price. The movers arrived on day promised and wrapped and loaded my items..My quote was accurate. In fact a hundred less than quoted! All items were delivered quickly. I was so pleased that I found no damage. I would highly recommend west coast movers of Las Vegas..

2. M

   Mario S.

   Source: MoveAdvisor

   17 Sep 2015Paid $2,756

   Fast delivery.

   Great Job!  After talking to what seemed like 100 different companies I choose these guys based on price..usually a bad decision.  This time it worked out for me.  I received a promotion at my job and along with that came a new home.  My move was unexpected and immediate.  It was probably my most nervous I have ever been.  Thank you again Mark - my awesome rep.  I am loving Texas and my new job.m.

3. L

   Leonard S.

   Source: MoveAdvisor · Las Vegas, NV

   19 Aug 20183-bedroomPaid $800

   Long distance move.

   All I can say is WHAT A NIGHTMARE..DON'T USE THEM. The company paid for the move and after the items were in Nevada..lost they asked for more money, after 45 days without my goods ,they were finally found.

4. B

   Ben T.

   Source: MoveAdvisor

   27 Dec 2016Paid $1,300

   I'm impressed by how terrible they can be.

   Hopefully you read this before it's too late. The english dictionary doesn't have enough bad words to describe this company. False promises. Lies. terrible Service. more lies. confusion. time wasting. more lies. lies. lies. lies. I wish they have the ability to move things so they could move themselves out of the country.

5. B

   Billie

   Source: MoveAdvisor

   21 Jul 2016Paid $1,200

   Fraudulent company!!

   Been planning to move my family to Texas to be with my mother who's health is in a bad situation. I've booked with this company for 1200 bux, well because they had the best prices! Gave them a 100 dollar deposit to reserve their truck. My date to be moved was set for July 16th and 17th. No call no show come the 17th which BTW is completely unprofessional. So I call them.. "Oh it's a window date our driver won't be back until 2am and will be there between 830 and 10 am for the 17th." So I move all my belonging out into the drive way in a 100 degree plus weather just to be told when I had to call again to find out where they are that the driver didn't get in till five am and that he will be there between 4 and 6 which was a lie I sat out there waiting till 9 pm with my things no call no show. So I call to cancel the company after reading reviews and didn't trust my life to go with this company and the lady tells me "would you like for me to call and see where the driver is?" Absolutely not! I want my deposit back please. Then she proceeds to tell me that the accounting department will return my money in 7-10 business days and I will receive 60 back due to the cancellation fee. WHAT CANCELLATION FEE YOU BREACHED YOUR CONTRACT!! So needless to say I contacted my attorney and the BETTER BUSINESS BUREAU to report this company. Completely unprofessional and I haven't been able to contact the original lady Desiree since all this has happened she hides from your calls she has you programmed into the phone so she knows exactly who is Calling.. this company should not be allowed to operate and steal money from honest working people.

6. P

   Philip G.

   Source: MoveAdvisor

   27 May 2016Paid $3,000

   Worst Moving Company.

   I have worst experienced with West Coast Movers and I highly enjoined others who are victims of this company to file complaint against them to protect our rights. The company at first estimated our stuff per list we gave them at 475 cubic feet with a total cost of 1,800 dlrs so I deposited for them to pick up our stuff at Santa Maria, California. The driver name Jake after loading our stuff made the final estimate of our stuff at 950 cubic feet with total cost of $ 3,325. At that time I was already in New York so I protested the estimate of the driver but he told me that I have to call the office . Worst of all the driver have my brother signed the bill of lading without telling him the difference and told him everything is alright. Upon knowing I immediately called the office but nobody pick up the phone and they never return my call so again I called the driver to unloaded my stuff because I do not agree with the final estimate much the cost which is almost double the original estimate and cost but the truck already out of Santa Maria so I could do anything except to pay in order to have unload our stuff at New York. Lately I filed a complaint with the US Dept of Transportation and I intend to filed a lawsuit against West Coast Movers to protect my rights as a customer. I know this is an uphill battle against a big company but truth and justice will prevail..

7. D

   Deborah H.

   Source: MoveAdvisor

   2 Mar 2016Paid $1,000

   Worse mover ever!

   Where do I begin.. After waiting 3 weeks for my items, they were delivered by a complete DB who had brought his 13-year-old daughter. He had her literally helping drag my things off the truck. I was at work so I could not keep an eye on them. When I came to see how they were doing and maybe offer some water, I realized a couple of my items were busted up and he literally had dragged my mattress up a flight of stairs. Needless to say, he took zero responsibility and told me if you don't like it file a complaint. At this point, I was very worried as to the condition of the rest of my belongings. As feared almost everything was broken and at the very least badly damaged. I did phone the company and the person I had arranged my move with Ashley. They gave me the runaround and at the end even with all of the photos of broken item and badly battered moving boxes and 4 months of "don't worry we will make this right" Concluded they will not be reimbursing me one red cent! I am now in the process of a lawsuit against west coast movers. I am told I have a pretty good case and their reputation is quickly becoming one that will put them out of business. One can only hope! A monkey could have done a better job!

8. M

   Mason

   Source: MoveAdvisor

   22 Feb 2016Paid $5,000

   Don't Use.

   Glenn will keep repeating himself like some drunk, that he did nothing wrong. Well he scheduled his crew to charge extra $2000, take our stuff back to office for them to help themselves to what we have or should I say what we had, broke list of collectibles and the list goes on. We all need to work together and get this company to go down and employees arrested Don't use west coast movers USA Las Vegas.

9. S

   Stephanie

   Source: MoveAdvisor

   14 Feb 2016Paid $1,800

   Sales good, job bad.

   The movers who packed me up were efficient. However, they left a huge mess in my room with tape and tape rolls everywhere. Then, delivery to my new home across country took three weeks after I requested it to be delivered. When they delivered my stuff, the movers were in competent and couldn't manuver their truck to my storage unit where I have been assured by the storage unit it has been done. Additionally, they ROLLED UP MY MATTRESS after they picked up my stuff while it was in their possession. I am thoroughly displeased with the whole experience. I would NOT recommend them even if they were cheaper, which was the ONLY good thing about them.

10. B

    Beverly V.

    Source: MoveAdvisor

    12 Feb 2016Paid $8,400

    Lied To, Overcharged, Damaged Items, No Accountabilty.

    I requested an online quote for moving our household belongings. The salesperson Glenn (out of Las Vegas) was as friendly and professional as anyone in my position would want to speak to. After finding out that my husband and I had recently moved our own household from AZ to UT in a 26' U-Haul truck, and asking a few questions to verify belongings, he stated he felt very comfortable giving me a quote of $5000.00. He stated he had a lot of experience at this, and I should expect the quote to vary "at the most a few hundred dollars", most likely in my favor. I asked about boxing and/or protecting large items. His response was "Not to worry about anything like that. They employed professional movers who would have the right packaging and protection for our furniture and large or delicate items. The quote arrived with a request to complete the inventory list. Unfortunately, I could not access the list. After 3 additional email conversations between Glenn and I, and my inability to still obtain an inventory list online, I sent him am excel spreadsheet of my household items and he completed the inventory list. After reviewing his inventory list, I signed off on it. After doing so, I remembered I had not seen the wheelbarrow and the BBQ, so contacted him to add. At that point, the quote went up to $5046.00. The day of the move I was not home, and the young men (not professional movers!) advised my husband that they did have special packing for the televisions and mirrors, however there would be an additional cost associated. Glenn hadn't told me that?? At that point, what else do you do but agree to the cost and hope it is not too much. The additional packaging added $600.00 to the quote. After loading the truck, the young man presented my husband with an invoice for $8400.00, $3400.00 more than the original quote! When my husband asked why, it was due to having 3 bulky items, 1 being the living sofa which was on the list. I don't know what the other 2 were. As my husband stated, what do you do? Do you tell them to unload the truck and leave? He certainly did not know, so he signed and paid them $3950.00. Obviously, when he told me, I was not happy and attempted to contact Glenn. My call went to voice mail and I left a message. (1/21/16) - During our travel 1/22/16 thru 1/26/16, I left 2 more messages for Glenn.Tuesday, 1/26/16, the 2 young men show up, obviously in a hurry. They did not unwrap or unbox any of the items they had boxed up, as we were told they would do. We were told they would reassemble all items. There are multiple dents, dings and scratches in my headboard and foot board on master bed, a broken leg on our antique stereo, another broken leg on the TV stand, 2 crystal bowls shattered, a shattered mirror dresser mirror, and as of today, a broken decorative clock. I finally received a phone call from there General Manager, Angela, who said all the right things, and made me believe she cared and would investigate this personally. 1 week later, I still have heard nothing except the response to my BBB complaint, which states they stand by their response that this was my fault.