West Coast Movers

Reviews

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1. P

   Pengwei Z.

   Source: MoveAdvisor

   27 Aug 2015Paid $3,858

   They are robber.

   In the beginning, I asked the company for a free quote of long distance moving. I told them the size of my stuff was about a one bedroom apartment. Then they gave me a price which is about $1700 with full pack serivse, so I decided to use them for my moving. However, when the mover came and packaged everything in the truck , they told me it is larger then what I told about, so they needed to add the price. After they calculated the price , the price grew up from $1700 to $3800. How they could be that much. And they also didn't tell me about the long distance carry. The distance from my home to the truck is over 75 feet, and that will be long distance carry, and they will charge me $100. Why didn't they tell me in the beginning. They also didn't tell me that they will charge $100 for elevator. My home was super close to the elevator, and the elevator door is also the gate to go out of the apartment. How do they measure that as long distance carry? I also call the customer service and there is always no person response. Even if you leave a voice message, no body will call you back. And when the movers delivered my items to my new home. They charged me another $300 for shuttle. And when I checked my items in the packaged box, I find that my items was stolen. My new router was stolen. My usb hub was stolen, My small money box was stolen. My COACH bag was stolen. My laundry cart was broken. My remote for heater was stolen. My gate remoter was stolen. My vaccum was broken. Two of my earphones was stolen. My flashlight was stolen. And some small items in the boxes was stolen. A lot of packaged boxes was opened, it seems like someone opend my boxes and find some worth items and just stole the items for money!! These guys are cheater and thief. Oh, sorry, robber may be much better for the guys.

2. P

   Peter R.

   Source: MoveAdvisor

   20 Aug 2015Paid $2,158

   Dreadful.

   They arrived late for the pickup.  After loading, they quoted me a price twice the original estimate.  I have contacted them 3 times regarding the delivery date.  Each time they make false promises about when they will deliver.  I asked to speak to a supervisor, got an answering machine and left a message.  No response.  I am beginning to wonder if I'll ever get my delivery.

3. M

   Marc S.

   Source: MoveAdvisor

   1 Aug 2015Paid $3,000

   Felix is a crook.

   West Coast Movers should be avoided at all costs.  The actual movers that damaged my property took immediate responsibility for problem when confronted.  They explained that they would fix the problem in the next couple of days.  This was confirmed by Felix, introduced as the supervisor.  After months of avoiding calls, missing appointments and stringing us along Felix finally showed up at our home.  He was 2 1/2 hours late and within 1 minute he explained that it was not his problem because the gentlemen that moved us were subcontractors.  When I showed him a text from one of the movers acknowledging responsibility for the damage, he told me it was not his problem. Felix has his employees well trained not to give out his phone number and to be as evasive as possible.  I feel certain that with further investigation one could find a number of poor or illegal business practices at west coast movers.  Save yourself a great deal of hardship and keep Felix out of your life.  He is dishonest, unprofessional and, in my opinion, a crook. .

4. D

   Debora P.

   Source: MoveAdvisor

   11 Jul 2015Paid $4,900

   Not very professional or truthful.

   IIf you are planning on using this company shop around. I booked them 6 weeKS in advance to make sure my pick up date would be exact as I has to make hotel reservations. I contacted them to advise of items to remove from the inventory list & other ones to add. Spoke to sales person Kassie, very nice, and she quoted me 2 prices; 1) if they packed the house (that God I did it) 2) the price if I packed it. I chose to pack the house myself. I wanted to make the move as easy as possible for the guys showing up on 7/1 @ 4:00 pm so I made sure everything was broke down, shrink wrapped, and in only 3 rooms, the living room the dining room & the garage. TVs were down & wrapped & shrink wrapped by me along with many other items. 20 minutes before the 4:00 pm pick up I received a call from west coast movers that the truck was full from the previous clients & he wouldn't be arriving. I wad in complete shock. I had to rearrange the hotel reservations (and wasn't charged) & was told that maybe, yes maybe a truck (box truck) would be there Thursday or Friday. Again complete shock. Remember I booked this pick up 6 weeks in advance and a truck was not available? Finally, I get a call saying that they found a truck in Scottsdale and should arrive at my place between 12:00 & 3:00. Well, that time came & went. Finally at 7:30 a box truck with the name of West cost movers duck taped on the side of the doors shows up. My stomach sunk and I knew then there was going to be a problem. By 10:00 pm they still hadn't loaded the truck because the paperwork needed to be done. Umm, it's a 3-hour drive from Scottsdale to my house, one would think the paperwork would be ready to go, nope. Then you have to pay 1/2 of the amount for the move or they don't start. Talk about making someone feel like a thief! We (4 of us) moved all the boxes out ourselves to the truck so they could start loading. Nope more paperwork & an inventory list, hand written and little sticky numbers put on the box. I get the color coding but 2 people should of been doing this not one. I was also told that a "crew of guys" would show up to help load the truck nope, it was 2 of my friends and myself. At 11:30 pm I had to leave because I'm moving my mother of 90 years of age the next day. My friends stayed behind to make sure the truck got loaded. At 12:00 am I get a call from my friends that the driver said they were leaving but would be back on Friday to finish up. I was livid. First of all, you're a day late & arriving late and now leaving to finish up on Friday? They left & returned back at 1; 00 pm on Friday to finish up but didn't start loading around 3:00 pm. Finally, a job that should of taken maybe 8 hours to load took 2 days and we did all the work! The driver stated he was only allowed to drive 500 miles a day and be couldn't drive anymore that day. I told him it's not the miles you cover it's the hours you log & drive.. duh I'm told that the delivery would be 7 to 14 working days before our items are delivered. I'm blessed to had another house to drive to. We drove the next day 775 miles with 2 cats & a packed SUV to our destination. At 8:00 that night I got a text that they finally finished and were leaving. Today 7/11 the semi arrived and was loaded. However not all our items were on the semi as they wouldn't fit and we found this out because on the inventory list there were missing items. Also, someone else's items were mixed in with our items. So this new driver calls a magical phone number & finds out the rest of our items are on another truck and should arrive in 7 days. as we unpacked the boxes some rattled and I knew items were broke, furniture that was wrapped by west coast movers had irreplaceable broken legs, snapped in half. We're missing a few expensive pieces of furniture that are supposedly going to be in the other truck because they had no room. Here's a rocket science idea, don't put other customers items Mice with our items and you would of had rook for our items. again, we are in convinced. Oh, and the executive director I spoke with took a whopping $100 dollars off the $4900 bill. So we'll see the difference with the claim is filed with the pictures of broken & lost items. The executive director was rude, uncaring and really just didn't give a crap about our stuff. After all, it's just a job to her with no care of personal belongings to the customers that hire West Coast Movers. You're a horrible company, rude, inconsiderate, have trouble with the truth, and contact with very rude drivers. The drivers that showed up today were pretty cool. So if you're thinking of hiring this company, DONT, RUN & pack it yourself. I'm so sorry 8 hired West Coast Movers and should have listened to the other documentation written here about West coast movers. HORRIBLE COMPANY.

5. S

   Steve H.

   Source: MoveAdvisor

   23 Jun 2015Paid $4,200

   Nightmare of a company.

   You are a fool if you use this company for anything! They are liars and thieves. I went on movers.com and Giovani from West Coast Movers called me back. He talks a slick game and gave me a price of just under$1200 for a move from Irvine, CA to Flagstaff, AZ. That is just under 500 miles. They were supposed to be there to start on a Monday morning. They did not show up until a day later. Be aware that they charge by cubic feet (a scam). Binding estimates are apparently based on 400 cubic feet. Sounds like a lot of space but it is only 10 x 10 and 4 feet high. Your one bedroom apt will not fit! That is when you will see your supposed rate triple! They will do everything they can to increase the space used. The under $1200 price that Giovani had given me ballooned to $3600 for a one bedroom apt. Giovanni also told me that the same drivers that loaded the stuff would be the ones that would deliver it the next day or two. LIES!! It all went to Las Vegas where it was unloaded and stored for a week while the person moving to Flagstaff is sitting in a motel wondering when her stuff will be delivered. After over a week they finally decided to deliver the stuff to Flagstaff. The crew they sent were full of attitude and very unprofessional. They just dumped and dropped boxes wherever they wanted and not where they were asked to put them. My friend asked them to be more gentle with the boxes and to stop dropping them on the floor. The moving guy replied "Don't tell me how to do my job." That is when thing went from bad to worse. She got mad and words were exchanged and the police were called. The police would not do much as it was a civil matter. The end result was that the movers repacked some of the items that were already unloaded and LEFT THE JOB. Three beefy movers said that they felt threatened by my friend who is a skinny 97lb female even though the police were there. Her stuff ended up in storage in Flagstaff and it took 1 to 2 weeks to get it delivered and another $700. Stuff was broken and most of the non-perishable foodstuffs were gone. Boxes had been opened and stuff stolen from them. Several hundred dollars worth.  This company needs to be put out of business. They are one of the companies that give movers a bad name. Do not expect any help from their rude and uncaring and unprofessional customer service department. They don't care!! It ended up costing me $4300 and about three weeks to move my friend from Irvine, CA to Flagstaff, AZ. Do not be stupid! Avoid this company at all costs. They are West Coast Movers out of LasVegas.

6. A

   Angela W.

   Source: MoveAdvisor

   14 May 2015Paid $12,000

   Items late, damaged & stolen!

   They underestimated by five thousand dollars.  our items were ten days late & when calling to inquire they actually hung up on us twice.  We spoke nicely to get our stuff & still got the hang up.  When items arrived the delivery movers were not enthusiastic to unload as the packers to pick up.  They huffed & puffed about taking the cardboard & plastic off our beds & couches saying 'we still have one more job'!  One of our biggest wooden furniture had a fist size hole in it and we had 7 velvet cased Silver Dollar Coins all stolen.  The velvet boxes were there but the coins in their plastic protective case stolen!  We made a claim back in October 2014 now it's May 2015 with no word or solution to date. .

7. A

   Angela V.

   Source: MoveAdvisor

   13 May 2015Paid $1,464

   Horribly Unprofessional.

   Www.westcoastmoversusa.com/ ‪#‎westcoastmovers‬. I am HIGHLY disappointed in your (lack of) service. I booked 3 weeks in advance for a move from Long Beach, CA to Waxahachie, TX. I paid a deposit to guarantee my pickup. The pickup was scheduled for Wednesday May 6th 4-7pm.Casey (nice guy) called me a day ahead to go over a few things with me. Suggested I get TV shipping boxes for my 60 & 32 inch flat screens but insisted that I do not remove them from the wall. They do that to insure the safety of the TV and of us. I thought WOW what great service!! So.. We finish packing all day and we put all of the boxes in the garage to make it easier for Casey to move. We left my bedroom group and my sofa/chair in the apartment (and aforementioned TVs).4:30pm rolls around and I still had not recieved that "2 hours out" text that Casey promised me. So I text him "ETA?". My scheduled departure was immediately following Casey's departure as I have horses arriving Saturday and I start my new job Monday. I recieved a phone call within the next 5 minutes from dispatch saying Casey's truck was full and would not be able to pick me up. There was no other truck available for that day. Mind you I was turning over keys. This was not just MY schedule there are many others involved here.Dispatch tells me they will pick up Friday. They will call Thursday between 4 and 7 with Friday's time.No call Thursday.I call several times Thursday night, no answer.I call Friday a few times.. Left a message. Finally I get a call back. We can't pick you up today. Sunday (Mothers Day) or Monday. We'll call you.No call Saturday. I called several times.Sunday after a few calls I am told pick up will be Monday, they will call later with the time. A few hours later the other dispatch girl (I seem to be working with 2 who don't talk to each other) calls and says the truck is one hour out. So I scramble to get someone in Long Beach to be there (Mothers Day). Mabel cuts her family dinner short for YOUR convenience. Then I get a call saying that It will NOT be in an hour but a few hours (4pm).THIS GUY they send calls me a few times sounding drunk or something, slow maybe? Having trouble locating the place. WOW. OK. GPS? When he gets there he says he has to park down the street and charge me for it. I told him to double park, there are 3 lanes that go thru there and that is the ONLY way to do it. It is the way that it's done. He argued with me. He argued about EVERYTHING. He was rude and belligerent. I ended up telling him to just leave it.I called the office the next day. Kayla (one of the dispatchers) said she'd call him and get right back with me. She didn't. I ended up calling again today, Wednesday the 13th.She acts like she has no idea what's going on. So I reminded her. I asked for my deposit back. She said because I didn't cancel 7 days in advance she couldn't give it back. YOU were the ones who didn't show up on my scheduled day! YOU are the ones who rescheduled 3 times. YOU are the ones who sent me an unprofessional rude driver.She said she discussed it with her manager and that it was agreed that I would not get it back. I said maybe I should talk to the manager.. She hesitated then said she'd see if he was available. Put me on hold. When she came back she said she could only reach them by email and that the owners were out of the country and difficult to contact. then said SHE is the customer service manager and that she can't give me back my deposit.I am a VERY PISSED OFF non-CUSTOMER. I will be cross posting this on EVERY review site I can find including YELP. I will yell loud and clear for all of the world to hear. BBB, Yahoo, U-Ship, transportreviews, consumer reviews, etc.

8. J

   Judith S.

   Source: MoveAdvisor

   2 May 2015Paid $1,489

   Gave our deposit back. Because they made a mistake.

   Decided to use West Coast Movers to move our daughters belongings back to Michigan. Not just Michigan but the upper peninsula of Michigan. They were aware of the distance. We did all the things you normally do for a move. Provide a list of all boxes, furniture that was to be moved. Talked to Mike several times and asked about the bad reviews and he said you know the Internet. And that he also stated that they were seeing some of the people who wrote those reviews. Ok. So decided to go ahead and schedule this move with them. Gave them a deposit. Mike called us back 15 minutes later and said I made a mistake. We don't go that far. And we would lose money. Sorry. No actually he didn't say that. So they deposited our money back to our bank. Which by the way took 3 days. Now we worked with this mover for at least a month. Shouldn't they realized that they didn't come this far. Poor business practices.

9. J

   Jamilyn

   Source: MoveAdvisor

   10 Mar 2015Paid $5,750

   Worst moving experience EVER!

   Movers didn't show up until middle of the afternoon and didn't finish packing until early the next morning.  Didn't come properly prepared to pack and had to go purchase more boxes. After loading the truck notified us that the cost would be almost double.  Customer service was TERRIBLE at responding and lied ALL of the time.  Continuously stated that the truck was on it's way, and then the next day someone else would say it hadn't even left yet.  When my furniture finally got to the house so many things were damaged or lost/stolen that I don';t have enough space in this post to list them all.  Pictures were thrown in boxes together, no wrapping.  The screws were removed from my bed and lost.  My electronics were packed with food that rotted in the boxes.  My childrens' piggy banks were broken, money fell out of the boxes and the unloaders picked up the money and PUT IT IN THEIR POCKETS! Customer service did not return my calls after leaving multiple messages.  Claims is still "processing' an no one is doing anything.   NEVER TRUST WEST COAST MOVERS!

10. T

    Texas

    Source: MoveAdvisor

    5 Nov 2014Paid $1,300

    Damages, over billed, lied.

    Do not use West Coast Movers!  They tried to over bill us by 500.00.  Damages beyond words. We filed a claim the day we had got our delivery and sent them 54 pictures of all the damages weeks ago and still no reply as to what they are going to do for us. 2000.00 worth or damages.  Lied about delivery date and than made us wait until the last day they had to deliver.  Sales person once she made the sale never called us back.