25 Jun 2026 · MoveAdvisor
1.0 out of 51.0
⭐☆☆☆☆
If I could give zero stars, I would. We never chose 101 Movers. We hired another moving company, only to discover our move had been subcontracted to them. Had we known that from the beginning, we would have canceled immediately. This move was a masterclass in how not to treat customers. Our quoted pricing changed. We were pressured to make payments through Zelle. We were told our belongings would not be delivered unless additional payment was made. Our furniture and personal property arrived with extensive damage. Communication was inconsistent while they had possession of everything we owned and virtually disappeared once delivery was complete.
Perhaps the most concerning part was learning that the representative Alexandra we dealt with identified herself as being with American Van Lines, despite actually working for 101 Movers. We have recorded communications regarding those representations.
None of these statements are speculation. We have photographs of the damage, payment records, text messages, delivery paperwork, and recorded phone calls documenting what occurred. Moving is already one of the most stressful events a family can experience. Instead of professionalism, transparency, and accountability, we were met with confusion, shifting information, damaged belongings, payment disputes, and silence once the job was finished. We are pursuing every available remedy, including complaints with the appropriate regulatory agencies and claims for our damaged property.
Entrusting a company with everything you own requires trust. Based on our experience, that trust was completely misplaced.
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