18 Oct 2019 · MoveAdvisor
1.0 out of 51.0
What should have been a fun, exciting move in day was an absolute nightmare with this company! I was very clear with Ed that we were moving into a condo with stairs. He stated that I would need 3 people for this move. Okay. One of the people he sent could not climb stairs, and the other just didn't/wouldn't/couldn't. Eric was the only mover who did an amazing job. After 7 hours, we just told them to leave, and that we would move the rest of our boxes in. So, after being charged $1200, we are STILL moving boxes up stairs. It's frustrating being charged for a 3 person crew, when 2 people pretty much did not do anything. I watched as my furniture was broken, and as one of the movers knocked over a box of my grandmothers china and say absolutely nothing to me. (yes.. it broke). They also broke our washing machine pan. Literally just set the washing machine on the lip, and rendered it useless. If for some reason you choose to use this company, please get EVERYTHING in writing. Ed insisted he told me of extra fees, which he did NOT. So disappointed with the quality and professionalism of this company.
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