22 Nov 2014 · MoveAdvisor
1.0 out of 51.0
ONTRACT SIGNED WITH 24 MOVING NOT LAPROM. CHARGED BY LAPROM MOVING. DAMAGED ALL OF OUR FURNITURE, ART, MISC. HELD TVS HOSTAGE UNTIL PAID. SCAM! On 09/25/14, Omar from 24Moving came out to do an estimate for moving our 3 bedroom apartment to a new apartment (both 3rd floor apartments) 7 miles away. Omar quoted me a flat rate of $1500.00 to pack and move us. Omar advised me 4 men would come first thing in the morning on 11/15 to pack all of our items and move us to the new apartment. Omar estimated 9 hours for the move. The movers didn't show up until 1 PM, one of the 3 movers told us he didn't work for the company and was a temp filling in for another mover. This mover had a very bad attitude and when confronted by me said he was tired and had to work at 6am. They basically threw all of our stuff including lamps, lamp shades, small pictures, computer screen and end table in boxes with no protection. We have broken lamps, lamp shades, scratches on 90% of our furniture and art that was brand new. The movers didn't finish until 12am and held our 4 TVs hostage until we signed their paper work and paid the $1000 remaining balance. They left us with glass for the living room tables and gave us copies of none of the paperwork and did not allow us to fill out the damage report. All we were given is a hand written credit card receipt for $1000. Turns out it was Laprom Movers completed our move and not 24Moving. Captital One, my credit card company, called 24 Moving on 3 way call and spoke with Edward who advised that Laprom Moving is a sister company. I advised my contract was with 24Moving and not Laprom Moving. Edward refused to give us a refund. Capital One stated this is fraud, closed our credit cards and is treating the charges of $500.00 and $1000.00 as fraud due to the fact that none of my documentation/contract/receipts state anything about Laprom Moving. One of the four movers was a young guy with apparently no moving experience and advised me he didn't work for the company and was "filling" in for a friend. Meanwhile, this temp worker packed all the boxes with no padding including our lamps, lamp shades still attached, small pictures, base to our side table, computer monitor and printer. All of our furniture was scratched and damaged. Lamp shades all broken. Art work frames scratched. This was not a professional moving company and I did not receive the services I paid for in the timeframe I was promised! Laprom Moving has many complaints on the internet and BBB. This is why they go by 24Movers on paper work but use the same sub-standard, inexperienced rude people who barely speak English. SCAM! After speaking with Edward at 24 Moving, Capital One has determined the two charges totaling $1500 for this move charged by Laprom Moving are fraudulant and will be investigated as such due to the fact that 24 Moving did not disclose that they were in fact Laprom Moving with an equally herendous track record per customer reviews on the internet.
Read more