17 Oct 2025 · MoveAdvisor
1.0 out of 51.0
If I could give 0 stars, I would. If I could give negative 1 million stars, I would.
We used Frontier Moving Solutions as the broker for our move with 5 Diamond Moving. After our experience, I called Frontier Moving, let them know the experience we had, and let them know they should not be outsourcing this company to their customers if they wanted to keep a clean reputation. The lady I spoke with was kind, took my information, gave me the directions in filing a claim, said she would follow up with me, still has yet to call me back, so I will have to reach out to her.
I am writing to formally document my experience with 5 Diamond Moving and Storage Inc., located in Las Vegas, Nevada. What was promised as a professional moving service quickly devolved into a chaotic, dishonest, and deeply frustrating ordeal.
From the outset, the company demonstrated gross negligence. The moving truck was packed haphazardly, with heavy items placed on top of lighter, fragile ones—resulting in damage that could have easily been avoided with basic care. Despite assurances, the company outsourced labor through Craigslist. The hired helper never arrived, and we—the paying customers—were forced to assist with the move ourselves, sacrificing our time, safety, and energy.
Furniture reassembly, which was part of the agreement, was never completed. We were left to handle it ourselves. Communication throughout the process was virtually nonexistent. The dispatcher was rude, dismissive, and unreachable. Calls and texts went ignored during critical moments of the move.
To make matters worse, the company raised the price after the move had already begun. This bait-and-switch tactic is unethical, manipulative, and unacceptable.
The company currently holds a C- rating with the Better Business Bureau, is not verified by the U.S. Moving Protection Organization, and has no active profile on MoveAdvisor. Consumers are explicitly warned to use this company at their own risk. While 5 Diamond Moving and Storage Inc. is registered with the Federal Motor Carrier Safety Administration (DOT #4031559, MC #1523304), this bare-minimum compliance does not excuse its lack of integrity or accountability.
This company failed on every front—logistics, communication, honesty, and basic customer service. I strongly urge others to avoid this business. Moving is stressful enough without being subjected to deception, negligence, and broken promises. Choose a mover that respects your time, your property, and your trust. 5 Diamond Moving and Storage Inc. is not that company.
To date: My husband works from home, but they still have his expensive desk in storage, with no date when it will be taken out of storage, placed on a truck, to begin its journey to our house. Every time I call, there is an excuse or "call back tomorrow" answer. I believe it is time for our lawyer to get involved.
DO. NOT. USE. THIS. COMPANY!!!!
DOT#: 4031559 MC#: 1523304
5 Diamond Moving Company
Las Vegas, NV
800.550.3302
801.355.3010
Moved from AZ to AR
Service cost: was told less than $3000
By the time it arrived, we were charged a grand total of $8,269.60
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