29 Aug 2017 · MoveAdvisor
1.0 out of 51.0
AN IMPERFECT MOVING COMPANY. This moving business engages in price gouging using last minute trickery and highly impolite demand for Overage payments. Up until a half hour before my move was completed, I would have ratetod this company up to five stars. Regretfully, I was duped from a verbal fixed price cost to the use of price gouging trickery in signing their written forms when I prepaid in full for this move. My recommendation to you: Choose a larger moving company and stay away from this one.
My move, quote, and payment were simple. I had requested quotations from moving wrapped furniture and boxed items boxed by another mover that I had stored for years in a 5x30 storage facility in PA to move into a like-storage unit near my home in Maine. After initial quotes, I decided to go with a PA mover, but was asked by this Imperfect Moving Company what they could do to get my business. Simple. Match my fixed price offer of $2,500 to load from one storage unit, move about 4 rooms of pre-wrapped furniture that had been in my parent’s condo (living room, dining room, bedroom, and spare room used as a TV room) and I would gladly run down to prepay for the move with cash. They accepted. I drove over to prepay the $2,500 to an owner (Erin) and sign her paperwork. I was asked by her to assure the furniture was indeed simple condo furniture and did not include anything surprising, like a grand piano. It was indeed regular type furniture.
On arriving in Maine, the two moving gents even went so far as to say what a simple move this was for them. All they had to do was load their truck that they pulled up to the PA storage unit, drive it up, and unload it simply into the ME storage unit. No elevators to use or steps to climb, or various rooms to put things in. A half hour before completion my cell phone rang with a woman from the moving company saying I needed to pay the driver $554 additional because the move exceeded their expectation of 4,500 lbs. The call got nasty to include the lady telling me at one point “I’ve told you several times now that my name is not Jackie. It’s __”. Hey, I’m 67 and half deaf. So, what’s the big deal in not getting that she said her name was something else beginning with a J? Is that a typical way to treat your paying Client. After telling her several times I was not the balance demanded by credit card and would drive over to pay the balance in cash to their office, J kept telling me the truck was not going to unload anything more until payment was made on the spot. What a customer-service-lacking company. Can you imagine how many other choice clients there are who pay for a service in cash before the service is provided like I had done? The movers did end up unloading it all, and I did drive over right over to give the company $554 in cash for their “overage” demand. But heck if they thought I would keep quiet about their price gouging technique from sharing my experience in Social Media to warn others to protect themselves and stay away from this IMPERFECT MOVING COMPANY.
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