18 Mar 2011 · MoveAdvisor
1.0 out of 51.0
Let me preface this comment by saying that I've never written a poor review for a company..I rarely even complain about service, but I felt so strongly about this experience I felt compelled to warn others.
Let's see..Well I'll start at the beginning. I was the first move of the day - scheduled at 9am sharp. Unfortunately the drivers didn't arrive until 10:30am. They arrived and seemed "out of sorts." We lived in a two flat with two bedrooms and their eyes got as big as saucers when they walked around. They acted as if they were moving a 12 bedroom mansion rather than a simple 2 bedroom. It was strange. That said, the guys were nice enough and began moving items. In fact one of them was really jolly. I realized why when he came into one of the bedrooms..he wreaked of alcohol!! Then the next revelation - they didn't have ANY tools to break down the beds, dining room table or daybed. The drunk one apparently wouldn't believe that a piece of furniture couldn't be carried out through the front entryway after his collegues attempted to get it out, so he lifted the item himself and banged up the ceiling and both walls trying to push and shove it out. Needless to say, it didn't go. Back to the tools. This was an ongoing source of drama. In between moving boxes our they lamented about how they didn't have any tools and them asked me if I had any. I said, YES, but guess what? They are packed away! Luckily I did keep a few items in my open me first bag but it wasn't the one needed. They said they were going to have to leave the furniture because they didn't have the tools. I promptly called the office and told them this was unacceptable. Finally they guys went to ACE hardeware to get ONE tool. When they left, I noticed that they walked back and forth through MUD and tracked it from the truck, up the sidewalk up the stairs and onto the interior stairwell which was lined with beige carpeting. The office asked "What do you want them to do? Wipe their feet each time they walk into the building?" I said, no..how about park in front of mud and have the forthought not to track it in someone's home? Isn't that normal thought and care as a professional? I called the office no fewer than 6 times during this move. It was supposed to last about 3.5 hours max. They didn't finish until 6.5 hours LATER! They broke wardobe, got mud on a couch..I could go on but my fingers are tired from typing. Long story short - ok it's to late for that, it's already a long story..but this was the most horrible experience I have ever had from ANYONE..EVER. I do NOT recommend using this company. Please save yourself frustration, money and time. Keep looking for another vendor.
Read more